Telecommunications

Contact of STC (telecom) customer service

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Find below the customer service details of Saudi Telecom Company (STC). Besides contact details, the page also offers a brief overview of the company.

Head Office
King Abdul Aziz Complex,
Mursalat, Riyadh, Ar Riyad,
Saudi Arabia

Customer Service
Phone: 900 (call center)
Phone: 909 (enterprises and government)
Phone: +966 114 55 5555 (International support)
Phone: 00966114520909 (International business support)
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About STC

Saudi Telecom Company, styled as STC, is a digital company in Saudi Arabia, providing telecommunication, internet, landline, mobile services, fintech and enterprise digital solutions. The company enjoyed a monopoly for a long time, and it ended with the grant of license to Etihad Etisalat. STC covers 81% of the consumer market when it comes to telecom subscribers, and mobile consumers help the company with 73% of its total revenue. The company registered more than 17 million subscribers in 2007, and the number has considerably increased since then. STC acquired 25% of Axis Group Malaysia and is continuously working to expand its services to other countries. Its telecommunication project with the Axis Group is valued at $3.04 billion. Saudi Telecom Company launched the largest digital operations centre in 2021. The centre was launched in the Middle East and North Africa, with a capacity that exceeds 804 terabits per second. The project is aimed to improve the cyber defence of Saudi Arabia.

The services of STC are divided into three different categories. There is Al-Jawal, which is dedicated to the mobile network, Al Hatif, dedicated to the landline network, STC0pay, which deals with digital payments and enterprise services. The company launched its service app known as Mystc app, which helps customers with a range of requests. The Mystc app is available for Android and iPhone users. The app can also be used to order a SIM card delivered at the doorstep, subscribe or unsubscribe to any STC services, get in direct contact with the assistance team and much more. The mobile service segment of STC offers postpaid connections, prepaid connection, direct billing service, and eSIM services. STC also offers entertainment packs for TV, including its famous Jawwy TV pack and on-demand content services. The Jawwy TV Home allows users to watch the most popular TV channels and select programs with pause and rewind functions. The Basic package is free for all subscribers. If you want more benefits, you can go for the OSN Ultimate Movies package and OSN Ultimate Entertainment package, costing 138 SR and 57.5 SR, respectively.

STC also offers fibre internet services with its Baity Fiber plans. If you want to get a connection, you can do so via the Mystc app. The Fiber plans are priced as per the internet speed and limit. For example, for 918.85 SR per month, subscribers can get 500 Mbps speed, Jawwy TV, modem installation, unlimited monthly data allowance, 80 Mbps upload speed, free national and local calling, free and unlimited Wi-Fi in public areas, and more. Customers can contact the helpline numbers for more information on mobile plans, TV packages, Fiber Plans, payment or cancellation.

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