One of the largest home-grown e-commerce portals in India, Flipkart is among the pioneers responsible for changing the online market landscape. The company was founded by Sachin Bansal and Binny Bansal in 2007. The founders were in love with books and that is what became their founding idea – a website that caters to book lovers. Today, Flipkart has got almost everything, and that is what the name of the company means – flipping things into a cart. The company has successfully tapped a large audience. Flipkart raised funds via capital funding, and in 2009, the company made sales to the tune of 40 million Indian Rupees. Next year, the figure rose to 200 million. One of the much-awaited events sponsored by the portal is its ‘Big Billion Days’ sale. Selling lakhs of products, the sale has broken records in the e-commerce industry. Sales figures are huge and the success is mostly credited to the fact that the company has worked hard to keep customer satisfaction intact. Heavy discounts attract the customers, and with numbers so large, issues related to delivery or payment are not uncommon. For the same reason the portal has put in place a well-defined mechanism that helps customers escalate the complaints related to their purchase.
Approach the grievance officer
The first and most effective way to escalate a complaint is direct communication. Customers can raise their concerns related to poor product quality, defective products, late or no delivery, receiving the wrong item, and payment issues. All you need to do is dial the toll-free customer service number of Flipkart. You can dial 1800-208-9898 to speak to the Flipkart customer service executive. Once you are connected, explain the issue concisely and clearly. Keeping your order number handy saves a lot of time. If for any reason, you are not able to contact the support team via phone, you can write an email to the dedicated customer service email address. Write all the necessary information related to your order, including your order number and name and send the same to [email protected].
Go to Flipkart help centre
The Flipkart help centre page on the website helps customers with relevant information regarding any type of issue that you might encounter while making a purchase. For example, you can find all the information regarding delivery date changes, order tracking, returns, refunds, and more. The Help Centre can also provide information regarding payments and Flipkart Plus. You can use various filters available on the page to list out the information about your case for a quick resolve. Log in to the help centre to check order status, call delivery agent, cancel the order, change the delivery address and date, manage and track returns, and sort out any payment issues.
Get on Social Media
Social media is one of the most powerful tools at your disposal. The platforms are one of the easiest ways to get a snapshot of a company’s reputation. This is the reason that every brand has a dedicated team to keep an eye on user reviews and comments. Flipkart is no exception to this practice. The company has an active presence on Twitter and Facebook. If you are facing issues with your purchase and the above mentioning resorts have taken a toss, you can log on to your social media to escalate your complaint. Post your complaint on Twitter or Facebook, and make sure to tag the official social media ID of Flipkart. Keep the communication concise to avoid any confusion.