Head Office
Shop Direct Home Shopping Ltd
1st Floor, Skyways House,
Speke Road, Speke,
Liverpool L70 1AB
Customer Service
Phone: 0800 11 00 00
Phone: 0800 092 3355
Email: creditagreements@shopdirect.com (queries on credit account)
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About Very
Very is a UK-based ecommerce company, part of Shop Direct and operating since 2009. Formerly known as Littlewoods Direct, Very operates from its headquarters at Speke, Liverpool. The brand, owned and operated by Barclay Brothers, sells clothing, home accessories, toys and games. Shoppers can search for an item by keyword or item number online. The New In section lists all the latest and trending products listed on the platform. The Offers and Sale section lists items that come with massive savings.
Open a Very account to buy now and pay later. You have the option to defer payment for 6 months or for an entire year. You can avoid interest when you pay it off within the payment free period. Shoppers can also register for a credit card and even apply for a loan. If shopping first time on the website, you can start by exploring the main categories or the brand directory. As for products you can purchase, you will find dresses, coats, jackets, hoodies, shirts, jeans, skirts, shoes, tshirts, trousers, kids clothing, toys, fitness equipment, cosmetics, books, computers, televisions, furniture, home appliances and kitchen appliances, among others.
On each product page, you can see the brand overview, specifications, discount and shipping information. You can pay for your purchase on the website using Visa, MasterCard or Internet Banking. When checking out, you can opt between standard delivery, express delivery or Click & Collect. The Click & Collect option allows you to order online and collect item from local Collect+ store. Next day delivery isn’t available on certain items. Details are available online. Not happy with purchase? You can return item within 28 days for exchange or refund. Items can be returned through post or dropped at any of the 7,000 Collect+ stores in the UK. For more information or queries on store locations, refund, shipping, cancellation, or others, reach the Very support.
Terrible company, customer service is awful, ordered a birthday gift for my granddaughter, box was crushed and had been forced into a bag to fit. Tried to speak to customer services and after a few minutes was put on hold a then cut off!!!
I will never shop with this company again!
Very customer service is awful. Ordered children’s toys for my daughters birthday, received the wrong items …but because it had my name and address on they told me i wasn’t allowed a refund, so now i am having to pay for items i did not want and will not receive.
Does anyone have an email address for this awful company please?
An order hasn’t arrived and they also claim they havnt received a return I sent. Talking with them over the phone is painful and nothing gets done. Will have to sort this through my bank now but would like proof of written contact.
The customer service from Very is non-existent, I have tried phoning only to hold on for over 10 minutes and then get cut off. I have written and sent a letter by post to no avail. Can anyone tell me how to speak to some-one who can actually help and is not automated? Perhaps I need to write direct to the CEO Henry Birch or perhaps direct to the Barclay Brothers to achieve resolution.
Despite several attempts to speak to an advisor the phone cut after 10 minutes holding. I have tried to email unsuccessfully.
I have filed to return a rug twice and they tell me somebody is coming to collect and then never turn up. How am I supposed to get this rug back if nobody will collect it on the day they say they will?
Arranging a return is a nightmare. Why don’t they enclose a return label in the parcel. Iv’e tried to print a label with no joy. It takes me to the Post Office site and wants payment for the postage?
I had a parcel which was supposed to be delivered to my address 30 birch Road but was delivered to elsewhere I am unhappy as if it wasn’t for the people Who lived at the Address i wouldn’t of got what I ordered so I’d like to put in a complaint on the delivery of my product I have ordered 2 other products and hope they both turn up to my own home address