Contact UGG: Find below customer service details of UGG.com, including phone and email. Besides contact details, the page also offers a brief overview of the footwear company.
Head Office
Deckers Brands
250 Coromar Drive
Goleta, CA 93117
United States
Customer Service
Phone: 888-432-8530 (US)
Phone: 0808 189 0015 (UK)
Phone: 0805 080 115 (France)
Phone: 0800 724 4573 (Germany)
Phone: 1800 844 665 (Australia)
Phone: 4000 199 177 (China)
Email: [email protected]
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About UGG
UGG is a US-based footwear company founded by Brian Smith in 1978. Part of Deckers Brands, the name is derived from from sheepskin boots that were worn by aviators in Australia. With revenues of $1.8bn, UGG today operates stores around the world, including US, UK, China and Australia. Recognised for comfort and finest quality materials, the brand has boots made of leathers and suedes for both men and women. Besides footwear, UGG also sells apparel and fashion accessories. The company is headquartered at Goleta, California.
To locate nearest UGG store, you can browse the website and search for a store by street, city, state or ZIP. You can also shop from the ecommerce platform. UGG has separate international sites for consumers from US, UK, Canada, France, Netherlands, Germany, Italy, and Australia. Internet shoppers might want to first explore the Sale section for some great bargains. Who doesnt like to own a high quality leather boot on half the price? The Sale section has products with retail price slashed off by 40-50%.
The UGG homepage lists some of the latest and trending in its catalog. Also shop through main categories or by keyword. Under footwear, you can choose from Classic Boots, Boots, Fashion Boots, All-Weather Boots, Slippers, Moccasins, Loafers, Sneakers, Sandals, Heels and Flats. Other categories to explore include Pullovers, Shirts, Pants, Sleepwear, Bags and Wallets. Shoppers can filter products by size, color, price and other parameters. On each product page, you can see detailed description, specifications and high quality pictures.
Purchases on the website can be made using Visa, MasterCard, Discover and American Express. During checkout, shoppers can view the shipping options. There are standard and express shipping options. Most deliveries are made through UPS and USPS in the US. Shipping options, rates and timeframe varies according to the region. You can track your delivery online.
If not happy with the product, you have the option to return within 30 days for full refund. Products can also be returned at store. Most UGG footwear comes with a 1 year warranty against defective materials and workmanship. Warranty does not cover accidental damage or normal wear and tear. For complaints or queries on store locations, payment, cancellation, refund, or others, reach the UGG support.
I have sent back boots to Uggs after purchasing them online from their website. It’s already been 10 days and no matter how many times I email, (their phone lines don’t work). I get an automated response. All I want to know is how long till I get my refund. It’s the most appalling customer service, they just don’t respond and there’s little you can do about it.
I received UGG slipper socks as a gift for Christmas and I wear them around the house all day, everyday. However within a month they began wearing holes in the bottom. They are so warm, but can’t believe they are wore out and ready to go in the garbage already, one month. Quality is terrible unfortunately.
I have boots that I love; however, they need repair. Can you help me I I purchased them at Sacks 5th Avenue in Philadelphia, Pennsylvania. I have a picture of them. I and my family have spent thousands on your products. We love them. Please repair my boots.