Head Office
Turk Telekom
Turgut Ozar Bulvari Aydinlikevler
Ankara 06103, Turkey
Customer Service
Phone: 444 1 444 (customer service)
Phone: 444 5 444 (corporate support)
Email: iletisim@turktelekom.com.tr
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About Turk Telekom
Turk Telekom or Türk Telekomünikasyon AS is a Turkish telecommunication company founded in 1995. Previously owned by the state under the PTT (Turkish Post) banner, Turk Telekom separated from the Turkish Post back in 1995. The group is today one of the largest in Turkey, with 16.8 million PSTN customers, 12.1 million GSM customers and 6 million ADSL customers. The network substructure of the company covers the entire country, contributing to an ever-increasing customer base. Turk Telekom offers its services to millions of personal and corporate customers. The company owns 99.9% per cent shares of Argela, TTNET, Sebit A.S., AssisTT, and Innova. It also owns 81% of Avea, one of the three GSM operators in the country. Turk Telekom started the GSM services for its subscribers in Istanbul, Ankara and Izmir in 1994. This was before the separation of the telecommunication and postal services in 1995. The group later transferred the GSM network to Telsim and Turkcell by giving them a license for 25 years in 1998. The subsidiaries of the company are working in their specific domains and are catering to millions of customers country-wide.
The product portfolio of the company includes fixed-line, mobile, data and Internet services. The mobile segment is catered by Avea. Turk Telekom is a reputed fixed-line operator providing value-added services including data and voice services for its retail and corporate customers via an extensive fixed-line telecommunication network. Turk Telekom has a variety of mobile services such as the postpaid, prepaid and other value-added voice services. The company has also started its 4.5G Fibre services. All you need is a compatible device to avail the benefits.
The website offers a sneak-peek into every service offered by the company. The website has separate sections for individuals and corporate customers. If you are interested in any of the products offered by the company, you can click on ‘online application’ to apply for the same. Other utilities available on the website include tariff comparison, announcements, credential updation, service quality reports, debt receivable inquiry, information society services and more. If you want to lodge a complaint or check the status of the existing complaints, you can click on the ‘consumer complaints’ option on the bottom of the page. The complaint section is further bifurcated into two sections; individual and corporate. The complaints on the website can be registered for mobile, home internet and home phone. Existing customers can sign up for an account online to view or download bills. Payment for postpaid, Internet or TV services can be conveniently made online using net banking or debit/credit card. If you are a prepaid customer you can easily load currency into your account online. For new connections, cancellation, refund or other queries, you can visit nearest store or approach the support via phone.
Hello, I am a residential customer who lives in Bostanli Karsysika, my internet has been down for over 2 weeks now. When I contact your local office which is almost daily, they say their working on it and nothing more. What can I do besides looking for another service?