Find below the customer service details of Trustly. Besides contact details, the page also offers a brief overview of the fintech company.
Head Office
Trustly Group AB
Radmansgatan 40
113 57 Stockholm
Sweden
Support
Email: [email protected]
Phone: +44 20 3917 4826
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About Trustly
Trustly is a growing leader in the online banking payments segment. Founded in the year 2008, Trustly allows consumers to shop and pay directly from their bank account. The online realtime payment method for bank transfers works with more than 6,300 banks in over 30 countries, enabling consumers to safely pay through their bank account. About 8,100 merchants already use the services for accepting payments of goods and services. The merchants include those in travel, ecommerce, gaming and digital goods. Trustly currently operates across the Europe, US, Canada and Australia. There is no download or enrollment needed, a customer simply needs to select Trustly as payment method during checkout. After the authentication, the consumer can pay through checking or savings account without leaving the app. Headquartered at Stockholm, the payment institution is authorized and supervised by the Swedish Financial Supervisory Authority.
In 2020, Trustly claims to have processed over $21 billion in transaction volume. Through the digital account-to-account payments, it aims to disrupt the traditional payments ecosystem. The key products consist of pay-ins, pay-outs and recurring payments. When it started, Trustly began with the iGaming vertical that allowed players to swiftly deposit money and access winnings. Soon it forayed into seamless payment and deposit options for ecommerce and financial services. The list of merchants include Flywire, TransferWise, PayPal, Avanza, Alibaba, Dell, Air Baltic and KLM. When a consumer opts to pay using Trustly, the money is not transferred or saved to a credit wallet but taken directly from the bank account, making it secure and sustainable. The digital payment frauds and thefts that are often reported during card payments are eliminated through the process.
Besides account-to-account payments, merchants can take advantage of recurring payments or subscriptions, simplified refunds and payment for invoices. Trustly supports integration with popular plugins and web platforms such as Shopify and Magento. As for the supported payment service providers, the list includes Billmate, Worldpay, Rapyd, Praxis, QuickPay, Skrill, Smart2Pay and Dalberry. New merchants and service providers can explore the Knowledge Hub section on the website to learn more on the products, integration, or others. If you are consumer, there are no download or fees associated with using Trustly. You simply have to select Trustly during checkout on the web or within the app. You will be then asked to confirm the payment along with preferred authentication. Note that issues with regarding receipt or confirmation of payment can only be provided by the merchant. As a digital payment provider, Trustly is only an intermediary. Issues with regarding to refund or transfer must be taken up directly with the merchant or bank. As for the withdrawal, note that they are instant. However, the processing time can be two banking days.
