Head Office
89/2, Chaeng Wattana Rd.,
Thung Song Hong, Laksi,
Bangkok 10210 Thailand
Customer Service
Phone: 1777 (TOT Mobile)
Phone: 1100 (TOT Internet)
Phone: 02 500 1111 (TOT Iptv)
Email: totprepaid@tot.co.th (prepaid queries)
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About TOT Thailand
TOT, formerly known as Telephone Organization of Thailand, is a state-owned telecommunications company in Thailand. Founded in the year 1954, TOT offers mobile telephony and wireless broadband services for consumers and businesses nationwide. The company provides broadband Internet services under TOT Fiber 2U. As of 2018, TOT claims to manage around 1.3 million users. About 1 million are broadband users and the rest have subscribed to ADSL services. With annual revenue of Bt18 bn, TOT is currently the third largest operator in the country. It continues to expand its infrastructure and technology in a bid to boost revenue and improve market share. Headquartered at Bangkok, the company officially operates as TOT Public Company Ltd.
New users can visit the website to learn about the offerings and also to access a range of e-services. The key TOT products include Fiber 2U Internet, High Speed ADSL, Fixed Line, TOT Mobile and TOT Iptv. Mobile customers can opt for prepaid or postpaid connection. There are packages with different costs and features. For new connections you can visit any of the nearest TOT outlet. You can also register directly on the website. While postpaid users have the option to view and pay their bills online, prepaid users can top up their number on the website in a jiff using TOT prepaid card, mobile card or any major credit card.
Fibre 2U customers can check if coverage is available before subscribing to the service. The packages start from 100Mbps and go up to 500Mbps speed. They are designed for individual as well as business purposes. The high speed broadband Internet service is served through optical fiber cable. If you are an existing user, you can view and pay bills through the customer portal. Internet users also have the option to watch TV via the high speed network and TOT Iptv set top box. With a speed of 6MB or more, you can watch over 140 channels. News and entertainment channels can also be viewed on your computer as well as smartphones in HD quality. New customers can subscribe for a connection online. The FAQ section also answers queries on new application, installation and troubleshooting. For complaints or queries on store locations, bills, cancellation, refund, or others, reach the TOT support.
