Find below the customer service details of The Weather Channel. Besides contact details, the page also offers a brief overview of the company.
Headquarters
The Weather Channel
300 Interstate North Pkwy SE,
Atlanta, GA 30339
Customer Service
Phone: 770 226 0000 (corporate)
Email: [email protected] (Android app support)
Web: Support
_____
About The Weather Channel
The Weather Channel is a cable and satellite television channel that broadcasts weather-related news. Be it forecasts, analyses, weather-related documentaries, and other entertainment programming revolving around weather, the channel presents it all! It is a pay television channel, which means users have to purchase a paid subscription to enjoy the channel. Owned by the Weather Group, LLC, The Weather Channel was launched in the year 1982. As of September 2018, it was estimated that around 79 million households had subscribed to the channel in the US. A number which keeps increasing constantly. The Weather Company, which was the previous owner, is a big name in satellite radio, newspapers, websites, and applications. The Weather Channel has weather stations across major universities around the globe. Few examples being The Massachusetts Institute of Technology and the University of California in the US, the University of Oxford and Lancaster University in the UK, and the International space station. Apart from broadcasting weather-related information on television, The Weather Channel runs multiple websites across the globe to keep the public constantly updated on local weather. It operates websites targeting viewers across Latin America, Brazil, United Kingdom, France, and Germany.
One can simply log on to the website of TWC to get a very detailed overview of the weather in an area. You can search your city by typing a name into the search tab or by typing in the pin code of your area. You can get hourly, 10-day, weekend, and monthly updates from the website. Not only this, the folks at The Weather Channel ensure that their website is updated with the latest news at all hours. From trending news to top videos, The Weather Channel showcases it all. Other facts and figures related to the quality of air, allergens, and science behind many weather-related phenomena, can be accessed on the website. For its exemplary work in the field, The Weather Channel has been felicitated several times. In 2019, the channel was awarded an Emmy for its outstanding science, medical or environmental reporting. In the same month, the channel was also awarded the Fast Company’s Innovation by Design award. The channel was also listed in the Morning Consult’s ‘Most loved brands in America’.
The Weather Channel has strong presence on all social media platforms such as Facebook, Twitter, Instagram, and YouTube. You can also access the radar and weather map of any area through the official website. You can use their Satellite layers option to view the maps in various settings. It is undoubtedly one of the most sophisticated websites out there. It allows users to play with multiple settings and options so that they can garner relevant information. If you want to get in touch with the channel for any complaint or feedback, you can reach out to the assistance team via the contact form available on the website.
I think you guys need another kick in the butt to remind you that there actually is weather on the West Coast. Mostly we get mentioned for ‘where the storm came from that’s affecting the east in the south now’ !
It would be interesting to do some research into how often the states of Oregon Idaho Nevada etc. are mentioned. I find myself watching less and less because I can just find all that stuff on my local weather. Get it together guys and gals.
Today I opened weather app as always and there is a video ad for alcoholic beverages. Unable to stop it. At the bottom of the screen also popped up a gambling lottery thing. I find that offensive.
The non-stop drum beat of global warming is over the top. Trying to shame people into not buying roses for Valentine’s Day? Really? What about those folks in Latin America that depend on that income that the wonderful world of international commerce has given them. But it didn’t stop there. Next was shaming N American growers and how bad green house flowers are for CO2 emmisions. Give me a break. So the message is, don’t buy flowers. Instead write a letter and don’t you dare mail it, hand deliver it by walking.
“Forecasted” is a sloppy mistake. The word is “forecast,” in both the present and past tenses. Please resume correct English immediately.
Look at the time of day and your potential audience. I have no problem telling those in the East what to expect at 0-dark early EST but why do you keep harping on those stories and ignoring the West after 10:00 EST. For those of us in the West, we want to plan our day too so why not include more Mountain/Pacific time zone specific information for us at 6-10 PST. That is already 9-10 EST and those folks in the East are no longer watching TV!
I live in Indiana. We are waiting for a big storm that will hit tonight 2/1/2022. There is very little coverage for us or surrounding states. The weather channel seems to talk about the west and south and east coast just skips over us. I used to watch the weather channel all the time for updates now I rarely turn it on because it doesn’t mention us. What’s up with that? There are people living here too. Wise up weather channel. Keep us informed before people stop watching also. We are expecting some bad weather and what they are talking about is Atlantic snow storms and what causes them? I just don’t understand??? Guess I’ll find another way to watch for storms.
There is NEVER an encouraging or light-hearted headline in your drama-filled headlines. Nothing exciting to look forward to (like yesterday’s asteroid) without your doom-and-gloom spin. But maybe you’re living under a rock. Mental health issues are skyrocketing, people need to take pleasure in seeing the sun, buying a telescope and looking at an interesting asteroid. You like words like catastrophic.
How about the west??? Can you spend a minute to give us a long range forecast for the west? Some of us travel and we would like to be able to plan our trips! Stop the drama and get back to actual weather forecasting, please.
What is wrong with the west coast??? I feel like the forgotten stepchild out here!!! I have watched the TV Weather Channel and have the app on my phone too and it is always “ That big storm the came in on the West Coast is going to cause so much damage in the Midwest and the East Coast! Let’s look at what it will do in those two areas!” We get a minute or two and then it is all mid Atlantic information!!
We are watching but maybe not for much longer. I can get more from NOAA!!
We want less drama and fewer stupid comments from hosts and “so called” comedians on Weird Weather and Weather Gone Viral. The most insulting to your viewers are your lectures about how you are “scientists” or “experts” with the latest scientific equipment – which means that you do precision guesswork based on unreliable data provided by those of questionable knowledge. As if we are too dumb to look up at the sky and predict the weather with the about same accuracy as you guys. One last thing – when is the sky going to stop falling? According to Ari Sarsalari we should all be dead by now. You know, the climate climate change catastrophe. I am surprised he hasn’t advocated the extermination of the entire human race to save the planet. Apparently the earth has never had climate change before but thankfully, the “scientists” at the Weather Channel know just how to control the weather. Get rid of humans and dead dinosaurs. Why not forget the drama and provide something useful – like historical data on precipitation, wind, temperatures, humidity etc. . You could do averages for a given zip code, this year vs last year, a compilation of weather events for the past 12 months, 24 months, your call. All based on location. Anyway, keep up the good work. Your forecasts for yesterday’s weather is nearly 100% accurate. Good job!
We have noticed that almost all weather reporting is more about East coast and east of Michigan. This is ridiculous. We have watched weather Channel for years and this is definitely getting worse. We are no longer going to watch because we get pretty much nothing about our area.
Enough of the negativity with your news headlines. It’s always disaster, gloom and doom. There are plenty of positive things to report on especially during this terrible time our country and the world is going through. It’s truly a shame that someone in charge at The Weather Channel can’t see the direction your reporting is taking you!
It is totally irresponsible for The Weather Channel to allow the reporters in the field to stand out in the open dramatizing the storm. I am sure there are people watching thinking “that looks like fun and challenging I am going out to do that!” . The can stay in the lee of a building and give the viewers enough to show them how dangerous it is to be outside in an event.
I have been watching The Weather Channel since it first aired on tv. It used to be the one place to go to when tuning in the weather for my area and around the country. It has now, unfortunately, become a place where drama has replaced good weather reporting. I am speaking primarily of your field reporters, not that there aren’t “drama” people in the studio reporting. Your worst in field reporter, to date, is Justin Michaels. He goes out there like he’s creating a disaster film or documentary and goes on endlessly… no matter where he is reporting from or what reason he’s there reporting… with all this drama and essentially exploits the grief and destruction in our faces. You need to pull him and send him back to meteorological school and teach him the proper way of weather reporting. He’s going to show up doing his doom and gloom reporting that he does somewhere, someday, and someone’s going to punch his clock.
Let me share my interaction with the Weather Channel regarding the lack of coverage in Houma, Louisiana where Hurricane Ida had her bullseye since she formed in the Caribbean.
I was told that Houma was surrounded by marsh, therefore less chance for loss of life, catastrophic power loss, less speedy payout by the government. It’s all on The Weather Channel Facebook page!
I agree totally ! There is way to much ( influencing ) politically and other wise as far as I’m concerned. Why all the Posts about communist China and their weather and so called disaster issues, yet they overlook ALL the pertinent news worthy weather issues of our country here in US.
I wanted to watch your coverage today of Henri but couldn’t watch for long. I tried, but every 2 and a half minutes (I actually timed it in disbelief) a LOUD voiceover keeps breaking in to tell me there’s a flood watch in my area. That message, by the way, is already in a red box at the bottom of the screen. This loud voiceover cuts off what I’m trying to listen to IN THE MIDDLE OF A SENTENCE. What genius decided it’s a good idea to interrupt your coverage SO OFTEN with a message that’s already on the screen?? What a shame I can’t watch your coverage. Unbelievable.
Why is it that NOBODY ever discuss the particle matter that gets into the atmosphere ie volcano erupting, earthquakes and fires. All these can get into the particles can change the weather pattern by blocking the sun rays. I am not a scientist but it is never mentioned. It is always humans fault. Please explain how they are going to stop hurricanes from forming off the African coast ???. How you going to stop a volcano from erupting?. How are you going to stop lightning from hitting a tree???. It is all about the $$$$$.
Keep in mind that your Channel seems to focus on the “doom and gloom” in your stories. Really not what we always need to hear when we want notifications about severe weather and NOT depressing news!
Sad that you had three very good and compatible meteorologists on in the morning and then you changed them. Jen. C. Is gone and the replacements are not of the same caliber.
Bad decision so we need to find an alternative to your channel. This makes no difference to your large corporation but at least we can express our opinion.
Used to watch ALL THE TIME. Now I choose to watch channels that talk about JUST the current weather – not a bunch of unnecessary editorializing about weather and how ‘climate change’ affects it. Of course, the two are connected – only idiots don’t know that. But, of course, you think we ARE idiots, don’t you? Anyway, don’t need to be preached at – just need to know the weather and your channel is no longer the GO TO for that information.
Disappointed in the Elsa reporting. Rather see live reporting from locations. Seems there are very few meteorologists in field like there used to be. I can see what is shown now on You Tube.
I watch the weather channel everyday when I’m at work at the shop and again I noticed there’s more storms in upper Michigan and he points out a smaller one in Minnesota and doesn’t talk about what’s going on in upper Michigan it seems to happen a lot just curious why the up isn’t covered as much
Why is the term ‘squall line’ not heard very much, if at all, by meteorologists on TV weather reports, such as yours? In the past, it was heard quite frequently in the vernacular, if there was any severe rain storms in a forecast?
I’m disappointed in the fact that the local on the 8’s isn’t always shown. At times there are what I would call “documentaries” or reality TV shows on instead. The last few days the “local” weather is nationwide forecasts. I live in a very small town in Pennsylvania and we definitely don’t make the cut as far as nationwide! It seems today news, all news, isn’t about reporting on current events but doing whatever is takes to get ratings.
You say there is going to be severe weather in my area but I cannot access the video unless I subscribe. So protecting the public from dangerous conditions is no longer your mission! Sad.
I recently went on the weather channel on TV and it looked different. I will be attaching a file on how it looked. It used to have the light blue bottom showing the weather for your area and on the right side of the screen, it would show sunrise, air quality, airport delays, and more! This was very helpful and I loved it. I would go on everyday and check everything. I went on The Weather Channel today and the button was very short and me having bad eyes I couldn’t make out what it was saying. The very helpful information on the right of the screen was gone. I would love it if you guys could bring this back! Thank you guys very much!
I have been watching the weather channel for many years. It was once, the place to view and 1st choice when tuning in the weather. It has unfortunately become a place where drama has replaced just good weather reporting. The dramatic emphasis on theatrics is terrible. The cast of characters, especially the AMHQ crew is ridiculous, although load stressed syllables and theatrics are not just found on the morning segment, it’s is found throughout the programs. Your programs make “mountains out of mole hills” and attempt to dramatize everything from light rain to hurricanes.
Is there a way for we-the-users of the weather channel ‘local’ feature, to access and then save international state/county/municipal/regional areas in our favorites window. I am a frequent traveler and would like to be able to use the TV app, vs. having to pull out the old phone or laptop and wait for a signal etc. Just more convenient and a little quicker.
Please get rid of the computer voice over that “reads” the alerts that crawl at the bottom of the screen. It gets in the way of getting actual important information as well as making otherwise interesting original programming impossible to enjoy . If you think it is essential, at least get better tech. The voice is exactly the same at the phone calls we get telling us our Amazon or Microsoft accounts have been suspended
It is extremely frustrating to have your automated emergency message constantly playing over your actual storm forecast or coverage. This has essentially made the channel worthless because we can never hear the forecasts and storm coverage due to the emergency voice over.
It’s Tuesday evening, Feb 1st and I am watching the Weather Channel’s coverage of the impending winter storm. I live in Springfield, IL, the CAPITOL OF ILLINOIS. And yet , Springfield isn’t mentioned. I don’t think it ever is. This evening you went from St Louis to Peoria to Chicago. Actually Peoria had been mentioned several times and I believe Springfield has a higher population than Peoria. Just wondered why we are left out.
I have watched this channel for years. You always skip or never mention Missouri in your forecast. More specifically St Louis and southeast. Always wondered why. No it has been this way for years.
Notice at the bottom of the screen for weather information on my city near me. It always says Saint Petersburg and I always think of Saint Petersburg Russia. Ours is spelled St.Petersburg, Fl.