Find below the customer service details of The Container Store. Besides contact details, the page also offers a brief overview of the retailer of storage and organization products.
Head Office
500 Freeport Parkway
Suite 100
Coppell, TX 75019
United States
Support
Phone: 1-888-CONTAIN (266-8246)
Email: [email protected]
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About The Container Store
Entrepreneurs Garrett Boone and 
Kip Tindell had an idea of an unconventional category of retailing to simplify people’s lives by helping them store and organize in a simple way. Thus The Container Store was born in a small retail space in Dallas in 1978. Within 20 years, the chain had 18 stores in operation and soon followed new stores across several states in the US.
The services offered by The Container Store are very different from a typical retail store where you visit and pick up products on your own. The Container Store offers free in-home design services. You can use this service for any part of your home – be it a tiny garage or a small attic or your office space. You can book an appointment with The Closet Store and one of their designers will visit your home and provide you with the right solution. The service is not just convenient, but absolutely free. Their team of professional designers will be there at every step of the process.
You can also avail virtual design service sitting at your home. Experts at The Container Store will guide you with the measurement and assist you in coming up with the best design for your space – all while sitting in the comfort of your home. Furthermore, there is the online design center. You can custom design the styles that work the best for your space. With the help of interactive design tools, you can describe your space and view customized designs for closets, utility doors and wall racks, and drawer units.
Before you get in touch with their experts or pick any product for your home, you can explore the Inspiration section. You can view the projects for Kitchen, Living Room, and other spaces. You can watch videos or customer photos, or read the blogs and tips shared by the experts. You will get tons of ideas to design your space.
If you are on a budget and not looking to revamp your space completely, you can also buy particular products. You can go to the Shop Products section and buy according to the departments. Whether you are looking for new shelves to add to your garage for the tools, new countertops for the kitchen, or a cabinet organizer for the bathroom, The Container Store offers you a one-stop solution for everything related to storage and organizing. You can also find cute, yet functional gift boxes, party supplies, ribbons and bows, and other accessories for gifting.
The reward program of The Container Store is called the Organized Insider program. You get $10 off upon joining the program and access to exclusive benefits. From birthday discounts to expert tips, you get it all as your tier increases with every transaction.
Products bought from The Container Store can be returned for a refund or exchanged after 120 days of the purchase with the original receipt. One can make an in-store return at any of the nearest stores or ship it to the address provided on the website. Payment for the products can be made through any major credit or debit card. You can also use gift cards or Afterpay. With Afterpay, your purchase will be split into four installments to be paid at certain intervals.
The Container Store also offers a price adjustment policy. If the full price of any of their products is reduced within 7 days of your purchase, they will happily offer you a price adjustment. To find out the nearest outlet of The Container Store, you can visit the official website. Go to the ‘Find A Store’ and search by your zip code or enter your city and state to see the nearest store.
