Contact Telkom: Find below customer service details of Telkom in South Africa, including phone and address. Besides contact details, the page also offers links and information on Telkom products.
Telkom Head Office
Telkom Towers North,
152 Proes Street, Pretoria
Gauteng, South Africa
Telkom Customer Service
Phone: 081180 or 10120
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Telkom Direct Store
Click here to locate a Telkom Direct store nearest to your street. You can visit a local store to subscribe to new services or to pay your past or current bills.
View / Pay Bill
Click here to view or pay your Telkom bills online. You must register before accessing this service. Payments can be made by major credit cards, or through debit order, ATMs, at bank, Telkom Direct Shop, and at any post office.
About Telkom
Telkom was founded in the year 1991. It is a leading telecommunications company in South Africa providing voice, data, broadband and internet services. Telkom operates in over 32 African countries, including Ghana, Kenya, Namibia, Nigeria and Tanzania. The fixed-line segment is Telkom’s largest business. Telkom’s South African subsidiaries include Trudon and Swiftnet. The government of South Africa owns about 40% of Telkom.
Telkom offers voice, data, mobile, hosting and broadband services. For fixed line rental, Telkom has plans such as Direct-A-Call, Fixed Line Look Alike (FLLA), ISDN and MyRing. For calling plans there is doChat, HomeFree, Phone Cards, Silver Line Packages, SpeedCall, Surf AnyTime, Telkom CLOSER and WorldCall. The basic devices through which the services are rendered are Apollo S121, Easitouch 200, G-TEL 100, Tanzanite 110, VTECH SD50, Azurite D16T, Colombo Twin, Motorola C601, Ultimate Slim D105 and more.
For prepaid and postpaid connections, there is 8ta. Visit 8ta.com for more details. For broadband there is ADSL, WiMAX, Dial-Up, GPRS or 3G plans. Telkom Internet has merged with ‘do Broadband’ to provide fast and easy access to internet services. Plans include do Internet Bundles, Telkom Internet AllAccess Capped Plans and AllAccess Uncapped Plans.
I had contract with them for 24 months. It was a mobile contract that I took on September of 2020 and was supposed to end on September 2022 for my last debit, all my debit order with the was on the 5th of each month, on on the 5th of September 2022 was supposed to be my last debit order for my 24th contract. And on the 21st of October I woke up and they debited me which they shouldn’t have and even more of the amount I usually pay, I went to the store and all they tell me was stories over stories, so I want to alert people that Telkom is over charging their customers.
The incompetent Telkom staff at the call center (10217) really amazes me. Each one I speak to indicates that they will resolve the matter of a refund due to us and when you call back they say that they cant find documents on their system even though the documents were submitted through a walk in branch. The person you speak to then wants to start the process afresh and the cycle repeats itself. Three months to transfer the credit to a bank account, “pathetic”.
It appears as if the only focus is to get a good service rating and then the service deteriorates. Customer service is not only about ratings for the benefit of the company and its staff but for problems being resolved efficiently and effectively. Sadly, this is lacking. I definitely will not be recommending Telkom to my family and friends :(
I am not happy at all about Telkom they have incompetent staff. You won’t get helped when you need help and when they sell you their products is like they will provide you with the best service ever. They debit at anytime whenever they want to. I have 4 weeks trying to get hold of them enquiring about my contracts that is ending August 2022 but no luck, worse part they still billing me same contracts.
I had ENOUGH of Telkom now. I struggled to get debit order date changed. Then they started to deduct from the 30th,5th and sometimes even the 25th. It got so bad I owed FNB R756 on bank charges. FOR DEBT ORDERS THAT I DIDNT authorize. I closed my FNB account and FNB wrote of the bank charges as they could see it was un authorized debt orders. For the last 2 months I paid Telkom by the 4th of every month, my debt orders is set for the 15th off every month. MGNOBA at Telkom store Carnival said that they receive my payments in time, by the 5th of every month. BUT STILL THEY CHARGE ME R202.70 for a debt order that they “couldn’t collect”. PHONING THE CLIENT SERVICE NUMBER IS ABSOLUTLY USELESS. NOW SOME OF MY LINES ARE BLOCKED AGAIN TODAY 26 AUGUST 2022.
Telkom is a disappointment. I am being billed for something that they have suspended. I took a data contract and it ended, then received a call from a consultant saying they have a deal for me so that I can upgrade. I never agreed to that deal, but the next thing I see a debit done by them. The sad part is that you can never get hold of them or when you do they will tell you that they will get back to you and never do.
Bunch of incompetent people! In 2018 I went to Telkom and signed a contract for a wi-fi packages. Once it had been connected my internet was slower than a snail who had taken a sleeping pill! After many a month of complaints and tests they finally send out technicians who informed us that there is no cover in our area. I immediately went to the store and cancelled the contract. Since then they continued to take their debit order, I had to reverse the amount each month, then they started taking random amounts from my bank account!! I contacted my bank, who informed me that Telkom does this to many ex-clients, and the only way to stop it is to close the bank account, which I did, much to my own inconvenience. But the nightmare continued Telkom handed me over to debt collectors- after I send then all the details – they agreed that it was Telkom error and they would send all through to Telkom, three months later I would receive a call from a new debt collector – and it all starts from the beginning! this has being going of for 5 Years!!!! Now I am informed by my bank that I cannot even qualify for a loan because of Telkom!
Im actually fed up with telkom. I have been asking them for months to change the debit order date with absolutely no luck. Now the debit orders bounce and I pay these charges almost monthly. Now I have just had an authorised debit which also bounced back, which I know they will charge for. I am so sick and tired of this service.
I’ve been struggling to sort out my fibre bill since feb 2021. I’ve logged more queries that i can count. I’ve been to a store as well because i want to speak to someone in person and not a call centre. They couldn’t assist me. I don’t know to where i must turn for assistance. My next step is the Ombudsman and Hellopeter.
Telkom is absolutely pathetic. My contract phone which is under warranty needed repairs all I needed was proof of purchase seeing I took the contract online with telkom and then the phone was sent via courier I do not have a store I could go too. I tried for days was over 3 hours on calls with agents all who made me go around and around just passing the buck. I would call one number only to be told to call another and another just to be pushed back to the initial number, it is like all the agents are robots. Telkom is gone so pathetic its because your staff does not want to help the customers. I already canceled 2 contracts last year and went with vodacom as soon as the pending one is up I am definitely canceling.
I’m done with telkom. I paid my account on the 3rd this month (April) the amount of R622, this morning I woke up to the SMS telling me my account is suspended due to not making payment. I also received the invoice with due amount of R882 for what? Telkom I really don’t understand how you function.
Disgusted in the service received from Telkom. They cut my line whilst I lodged a dispute for subscription charges to my account. I emailed them the proof that they are busy crediting the account. Been emailing and phoning to get attention. Eventually they “cancelled my service” due to non payment after I eventually paid them. Only to get a final invoice for (R20 000) today.
How pathetic and incompetent can one company be!!!!!
So our Mobicell and Telkom sim card is brand new. We have had it for just about 2 months. 12 am on Tuesday we suddenly had no signal.
I have since then spoken to 3 different Telkom employees and nothing comes of it. All relevant details were sent to them as well as screenshots of the issue and a picture of what the device is displaying which is quite obviously… NO signal. And every time I am redirected back to Karabo the Telkom bot and the employee in question disappears.
We have inserted a vodacom sim and there was perfect signal. Inserted Telkom sim card – no signal. There is nothing wrong with the sim card as it works in our phones. We have purchased R400 worth of data that will expire after 31 days however we can’t access that data.
I’m very much disappointed with Telkom mobile on what they are doing to me. I was happy with my contract and the contract ended last year, I got the call from Telekom consultant and I was told that my contract expired then I ask the guy to cancel the contract because I don’t want to upgrade, the guy said the only way to cancel it is to take another contract or continue paying for something I don’t want. I’ve been with MTN and Vodacom, I never had such experience.
Telkom service is really disappointing, I don’t even think they try to assist. If you considering a telkom contract don’t, just a matter of time till the frustration hits and you will be writing a review. I have been trying for six days to get my home internet connected, even visited a telkom store for assistance, still no help, when I did get help, it just took a consultant all of two minutes to reset from their side – where there is no pride in the service you provide, there is no care.
They took 3 months to install our fibre, and then when we cancel our old line they put the new one off, how pathetic. Further to that every time I call I have to wait 48 hours just for nothing to happen and end up calling them again. Probably going to take another 3 months to put our internet on. They are so slow and have got no idea what they are doing. Their customer service is the worst I have ever seen. They dont care about happy customers they just want your money!
I’ve changed my WiFi service to Telkom. No words can describe how disappointed I am in your quality of service. My WiFi has been off for the past 2days. It is very poor service. A change to Fibre will be better?
Hi I am very disappointed at your service after all the effort I have made trying to sort the problem with my contract that was fraudulently added on my name I have laid a complaint about it but Telekom never solved it now they send Nu-debt for collection yet they never attempted to get my problem solved, I sent an affidavit stating my dissatisfaction dispute forms was sent nd my ID copy sent nd Telekom never attempted to attend to issues that their customers face nd they just send debt recovery service for collections, without getting to solve issues with customers.
I am going through something similar. I applied for a contract and it was apparently delivered to a different address. I have been calling and emailing them over and over again. No one is willing to assist.
It’s a frustrating company to deal with or to sort a problem. The only thing they are good at is telling me that they will ask an agent to call me back and penalties. They penalize people within a minute but fail to give back the service they deserve. I’m sick and tired of trying to get hold of their consultants without success, even if I get one I never get my problems solved.
Used DSL and requested the new Uncapped Telkom Fibre for the best price of R450 a month which is half of what I paid DSL uncapped. (End April 2021). My first account reflected the DSL as well which I still paid as Telkom only activated my Fibre middle May 2021. My account still reflected DSL in June until now as I have phoned and asked the account to be fixed to which I received ref numbers and till now the account is still not fixed. I was stupid to pay R1880 when I received the first e-mail to inform me the account is in arrears and have been trying to get it fixed and to get my refund back. I received another e-mail to inform me that the account is still outstanding. I replied on that e-mail as well and informed them I will not pay for their mistake. I was contacted by someone from Telkom to inform me I need to visit a branch to get it sorted out as they are useless. Not my problem to sort out the mistake Telkom themself made and unable to fix. I am the client not their worker. They cant expect me to pay for something that I do not use anymore.
I have been requesting a refund for an over payment to Telkom for more than a year, they then informed me that they would be keeping the money for themselves as I had not requested a refund. What a bunch of incompetent nincompoops! Here I am still sending mails in eternal hope that they will do the right thing.
I have not had Wifi for 6 days, when you call Telkom to speak to a consultant, it takes longer than the call because they tell you the same story. You hold on for 30 minutes or more and the call probably takes about 5-10 minutes with no resolution. Vumatel has an outage but funny other people who live in the same complex as me on the same fibre have Wifi they obviously think I am stupid… I can’t fight with a company that I am paying to get a service from.
I was at your River Square shop to purchase a contract. What poor service. Your staff will not even look up at a customer to assist. Its a competition as to who cannot help. They have no idea of any product sold. Had to show them the special on my own phone. Really bad service. Even during loadshedding show some courtesy!!!!!