Telcel Head Office
2 Anรกhuac
Roma Sur Cuauhtรฉmoc Mexico City
Distrito Federal 11320, Mexico
Telcel Customer Service
Phone: 264 or 111
Phone: (55) 2581 3300
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About Telcel
Telcel is Mexico’s leading telecom operator that began operations in the year 1984. Established as Radio Movil Dipsa, the telecommunications company tody offers fixedline, mobile, internet and data services. With more than 90 million wireless and fixedline subscribers, Telcel’s services reach some 90% of the population. Additionally, subscribers enjoy roaming in more than 100,000 towns and cities. Headquartered at Mexico City, Telcel operates as a wholly owned subsidiary of America Movil. The company had revenue of 20.9 billion dollars from its operations in Mexico inย 2014.
Telcel uses GSM/GPRS/EDGE and UMTS/HSPA/HSPA+/LTE technologies to provide high speed voice and data services. Thanks to an advanced network, at the end of 2014 Telcel servedย some 71.5 million wireless subscribers in Mexico. Prepaid and postpaid users enjoy a broad range of plans tailored for voice, SMS and internet. Prepaid users can recharge their number online, while postpaid users can visit the website to view/download bill and make payments. For business purposes, Telcel solutions include blk SMS, private data networks, internet and messaging solutions.
If looking to access high speed internet, try the 3G plans that come with low cost pricing. It can be used on smartphones, tablets and computers. There are also data cards, modems and routers for those looking to connect on the go or a number of devices. If you dint know, Telcel already has its advanced 4G LTE services launched at a number of cities. Visit the website to seeย ย the coverage map and other details.
For more information on the products and services, speak to a Telcel customer service representative via phone or email. You can also locate the nearest Telcel office or service center for complaints or queries on new connections, bills, payment, internet devices, or others.
I come to the US every summer from BCS, Mexico and sometimes I travel to the US during the year. In the past I have always been able to recharge my Amigos Sin Limite when I need to either in Mexico or in the US by accessing my mi telcel account online. For some reason now I am not being allowed to enter my account number and password into mi telcel online here in the US and when I contact the US Telcel Customer Service I am told that it is a separate company and I need to contact Mexico Customer Service. I can’t find any information that tells me how to do that. My phone does not respond to *264 or *111 here in New Mexico. I have service when I am in the areas that have T-Mobile. But I will run out of saldo soon and have no idea how to buy a recharge. Please help before I lose my service and have no phone! Gracias