Contact Telcel: Find below customer service details of Telcel in Mexico. The page also offers information on the company’s products and services. Reach the Telcel customer service below for complaints, feedback or other queries.

Telcel Head Office
2 Anáhuac
Roma Sur Cuauhtémoc Mexico City
Distrito Federal 11320, Mexico

Telcel Customer Service
Phone: 264 or 111
Phone: (55) 2581 3300
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About Telcel
telcelTelcel is Mexico’s leading telecom operator that began operations in the year 1984. Established as Radio Movil Dipsa, the telecommunications company tody offers fixedline, mobile, internet and data services. With more than 90 million wireless and fixedline subscribers, Telcel’s services reach some 90% of the population. Additionally, subscribers enjoy roaming in more than 100,000 towns and cities. Headquartered at Mexico City, Telcel operates as a wholly owned subsidiary of America Movil. The company had revenue of 20.9 billion dollars from its operations in Mexico in 2014.

Telcel uses GSM/GPRS/EDGE and UMTS/HSPA/HSPA+/LTE technologies to provide high speed voice and data services. Thanks to an advanced network, at the end of 2014 Telcel served some 71.5 million wireless subscribers in Mexico. Prepaid and postpaid users enjoy a broad range of plans tailored for voice, SMS and internet. Prepaid users can recharge their number online, while postpaid users can visit the website to view/download bill and make payments. For business purposes, Telcel solutions include blk SMS, private data networks, internet and messaging solutions.

If looking to access high speed internet, try the 3G plans that come with low cost pricing. It can be used on smartphones, tablets and computers. There are also data cards, modems and routers for those looking to connect on the go or a number of devices. If you dint know, Telcel already has its advanced 4G LTE services launched at a number of cities. Visit the website to see  the coverage map and other details.

For more information on the products and services, speak to a Telcel customer service representative via phone or email. You can also locate the nearest Telcel office or service center for complaints or queries on new connections, bills, payment, internet devices, or others.

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Last Update: November 4, 2015