Contact Tata CLiQ: Find below customer service details of Tata CLiQ, including phone and email. Besides contact details, the page also provides an overview of the e-commerce company and its service. Reach the Tata CLiQ customer service below for queries, complaints or feedback.
Tata CLiQ Head Office
Tata Sons
Bombay House 24,
Homi Mody Street
Mumbai 400 001
Tata CLiQ Customer Service
Phone: 90291 08282
Email: [email protected]
Email: [email protected]
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About Tata CLiQ
Tata CLiQ is an e-commerce portal launched in May, 2016. Owned and operated by Tata Group, the portal will not only be a shopping destination but will also act as a marketplace for vendors to sell apparel and electronics. Tata CLiQ is headquartered in Mumbai.
Some of the top brands featured on Tata CLiQ include Philips, Voltas, IFB, Braun, Whirlpool, Hitachi, Croma, Samsung, Micromax, Dell, HP, Canon, Microsoft, Apple, Soch, Westside, Zuba, W, Vero Moda, Converse, Red Tape, Skechers, Woodland, Metro, Crocs, Lee Cooper, among others.
Shopping on Tata CLiQ can be made by brand or categories such as shirts, t-shirts, trousers, footwear mobile phones, tablets, camera, computers, appliances and accessories. You can filter search results by brand, price, color and discount. Products can be shopped using credit cards, debit cards, Net Banking and Cash on Delivery option. Upon placing an order, shoppers will receive a confirmation email with tracking details. Note that users can download Tata CLiQ smartphone app to shop on the go.
Tata CLiQ has a 30 day return policy. All refunds are processed within 2-4 business days. Request for return, cancellation and refund can be made online. For more information or queries on payment, cancellation, shipping, exchange or others, reach the Tata CLiQ customer service via phone or email.
My wife ordered a Kurti ( Order No 115124538) . As the product was found of sub standard quality, the same was retuned to Tata cliq on September 30,2021.But despite repeated follow up with Tata Cliq customer care team, the refund amount has not been paid even after elapse of 12 days. The customer care team seems to be very indifferent to resolve the issue.
This is in regards to a Amazefit smartwatch i ordered couple of weeks ago. This was first time I ordered something of high value from tata cliq and since i was skeptical before ordering i contacted customer service to confirm if the selected items were eligible for returns. On receiving confirmation that the selected items were eligible for EASY return i ordered the product. I received the products on time and also started using 1 of 2 products ordered, however i had to return the other product which is an Amazefit watch. After multiple communication with TC representative i an writing to share the concern. The series of events is as follows.
1. I confirm with TC representative over a call that product is returnable, after receiving confirmation i order the product. Call recording attached.
2. I raise a return request and TC representative deny return saying there is no return policy and only damaged product would be returned for which i would need a job sheet from brand. I was never told about this condition else I wouldn’t have ordered in the first place.
3. TC representative Priya asked me to share the recording over WhatsApp since it was a miscommunication on TC behalf, i shared the recording but there was no response
4.Ticket is closed without any resolution
This is highly disappointing and degrading of Tata Cliq as a brand, an utter fail at customer service.
I have made over 3-4 reminder mails on my order discrepancy with no reply.
This is with regards to my order no 113865791.
I have received the product Globus Naturals Glycolic & Salicylic Acid Pimple Clear Face Wash – 100 ml, on 23 July, from delivery person Sohel (Express bees).
But on opening of the box, i discovered that only the Face wash was present and the Face gel was missing.
Having received the successful delivery message for both the products in the order, when only one product is delivered in the box.
Hello Marlene, Thank you for shopping at Tata CLiQ. Your product Globus Naturals Pimple Clear Glycolic Acid Face Gel – 100 gm from order no 113865791 is successfully delivered and we hope that you like the product.
I had the bitter experience of shopping on TATA CLIQ. Having the patriotic reason in supporting Indian products, I ordered but was disappointed as the date of delivery was postponed twice. I tried reaching customer care, but poor response. it made me disappointing as the date of delivery was postponed twice & beyond the second date,I tried to inform over customer care number. The calls are not being attended by the care staff. Not receiving communication alerts regarding goods delivery through SMS/ E mail/ as well
I ordered Boat Stone 1401 29Jan21 with order I’d no-111470789 when I opened it, it was not playing at all. I requested a refund request against this product on 31stJan21 or 1feb21 by Satya(Tata Cliq Logistic) & they promised me for refund or replace a new product. So, I want my refund or replacement. I have all the recordings of conversation with logistic ,& Customer support. I purchased product because Tata Cliq had 7days return policy on this product. Now, I won’t collect damage product. I never expected this type of service’s from your company. Please proceed it with refund as soon as possible.
Order no : 09832327578MR/ 29 August 2020. I had the bitter experience by ordering online shopping in TATA CLIQ.Having the patriotic reason in supporting Indian products,it made me disappointing as the date of delivery was postponed twice & beyond the second date,I tried to inform over customer care number.The calls are not being attended by the care staff.No communication alerts regarding goods delivery through SMS/ E mail/ any such … very bad experience.The important point is that there is no option for cash on delivery,everything is prepaid .Hence no response from the company.The company should resolve the issue to avoid further
Order no : O9O64713253 MR/ 29 August 2020. I had the bitter experience by ordering online shopping in TATA CLIQ.Having the patriotic reason in supporting Indian products,it made me disappointing as the date of delivery was postponed twice & beyond the second date,I tried to inform over customer care number.The calls are not being attended by the care staff.No communication alerts regarding goods delivery through SMS/ E mail/ any such … very bad experience.The important point is that there is no option for cash on delivery,everything is prepaid .Hence no response from the company.The company should resolve the issue to avoid further consequences. Plaz help me now for
Never ever buy anything from this website, i ordered a nokia fone from this website, under the exchange offer, however when i received the product , no exchange happened, waited for a few days, still no communication from the company. in the meantime, i realised that the fone is incredibly slow, and basic features such as fingerprint reader, face unlock dont work properly, When i finally tried contacting the website people after raising return request, they say that i will have to visit service center to get job sheet of the fone only then can they accept it. In such times the whole point of ordering stuff online is to avoid human contact and this hassle. But the customer service People are not helpful and keep referring to their silly policies.
Order no : 08084003972MR/ 29 August 2020. I had the bitter experience by ordering online shopping in TATA CLIQ.Having the patriotic reason in supporting Indian products,it made me disappointing as the date of delivery was postponed twice & beyond the second date,I tried to inform over customer care number.The calls are not being attended by the care staff.No communication alerts regarding goods delivery through SMS/ E mail/ any such … very bad experience.The important point is that there is no option for cash on delivery,everything is prepaid .Hence no response from the company.The company should resolve the issue to avoid
Order no : 08084003972MR/ 29 August 2020. I had the bitter experience by ordering online shopping in TATA CLIQ.Having the patriotic reason in supporting Indian products,it made me disappointing as the date of delivery was postponed twice & beyond the second date,I tried to inform over customer care number.The calls are not being attended by the care staff.No communication alerts regarding goods delivery through SMS/ E mail/ any such … very bad experience.The important point is that there is no option for cash on delivery,everything is prepaid .Hence no response from the company.The company should resolve the issue to avoid further consequences.
Order no : 07O29369OI3 MR/ 29 August 2020. I had the bitter experience by ordering online shopping in TATA CLIQ.Having the patriotic reason in supporting Indian products,it made me disappointing as the date of delivery was postponed twice & beyond the second date,I tried to inform over customer care number.The calls are not being attended by the care staff.No communication alerts regarding goods delivery through SMS/ E mail/ any such … very bad experience.The important point is that there is no option for cash on delivery,everything is prepaid .Hence no response from the company.The company should resolve the issue to avoid further consequences. Plaz help me now
Care 7O29369OI3,Order no : 09832897232MR/ 23August 2020. I had the bitter experience by ordering online shopping in TATA CLIQ.Having the patriotic reason in supporting Indian products,it made me disappointing as the date of delivery was postponed twice & beyond the second date,I tried to inform over customer care number.The calls are not being attended by the care staff.No communication alerts regarding goods delivery through SMS/ E mail/ any such … very bad experience.The important point is that there is no option for cash on delivery,everything is prepaid .Hence no response from the company.The company should resolve the issue to avoid further consequences.
Order no : 07365038196MR/ 29 August 2020. I had the bitter experience by ordering online shopping in TATA CLIQ.Having the patriotic reason in supporting Indian products,it made me disappointing as the date of delivery was postponed twice & beyond the second date,I tried to inform over customer care number.The calls are not being attended by the care staff.No communication alerts regarding goods delivery through SMS/ E mail/ any such … very bad experience.The important point is that there is no option for cash on delivery,everything is prepaid .Hence no response from the company.The company should resolve the issue to avoid further consequences.
Order ID-109108490. This is to bring to your notice that inspite of putting a request for non-receipt of the refund for the Varanga kurta, I haven’t received any update on this. Sorry to say I’m disgusted by your customer care service number which has wasted my time innumerable times waiting for your customer care person to speak,who probably doesn’t exist. I want you to do the needful as soon as possible. Can’t imagine I had such a bad experience this time.
I had bought ARU AWP-803 8000 MAH Wireless Power Bank; Order placed on : 27 Aug 2020; Order ID : 109302189 which was received on 29th Aug 2020.
As soon as we received the product we found that this power bank is not even able to charge 1 mobile 1 time & it can charge only 3-4% in one hour thus I had raised a return request on 30th Aug 2020. On the same day I got a call from their support team that I need to have a job sheet from ARU stating product is defective than only they can process the return for this product followed by an email from their side.
Next day I searched complete media & found that there is no service centre for ARU. After this on 31st Aug, & 1st Sept I almost called tata cliq 10-12 times & kept on waiting for about 10-15 min on every call but no one responded. Finally on 2nd sept morning I was lucky to get connected to their customer care after 8 min waiting time. I had explained my issue to the corresponding service executive & she promised that within 24hrs someone will call me to let me know where the service centre is located.
But I didn’t know that this pathetic company would never call me up again. After waiting I called them again on 3rd Sept & after 12 min waiting time I got connected to Mr. Imran who said that there is no service centre for ARU & you can call them online to ask for job sheet & gave me two customer care phone no.’s that dont exist.
They themselves do not know the service centre address or customer care contact still they are forcing me to get a job sheet for this return.
I purchase almost 90% things online from Amazon, flipkart etc. but did not find these kind of frustrating & customer harassment policies anywhere.
Order no : 09832798282MR/ 29 August 2020. I had the bitter experience by ordering online shopping in TATA CLIQ.Having the patriotic reason in supporting Indian products,it made me disappointing as the date of delivery was postponed twice & beyond the second date,I tried to inform over customer care number.The calls are not being attended by the care staff.No communication alerts regarding goods delivery through SMS/ E mail/ any such … very bad experience.The important point is that there is no option for cash on delivery,everything is prepaid .Hence no response from the company.The company should resolve the issue to avoid further consequences.
Hi, I ordered my children cloth on 16 July from faridabad and they reached at Allahabad, courier partner call me for confirming address on 22 July. And till I did not have any information. Everyone on customer care registered complain. Seriously don’t make a black spot on name of Tata.
Very very bad service. Pathetic delivery and customer care services. I ordered a shoe on 15 July and the estimated delivery was on Aug 1st. The order seemed to be stuck in Bangalore and wasn’t delivered on time. I called their customer care and they assured me delivery on or before 6th August, but I didn’t receive the order. Then when I tried to call customer care I couldn’t get them so I wrote a complaint to them via their app.They did not take any action. I again tried to call their customer care and after several attempts I got to speak with them and they assured to keep me updated. They didn’t. I tried to contact them again but whenever I called them customer service was ‘busy’. Then today (25 August) I got a message saying the refund process has been initiated. Who asked them to cancel and refund the order after keeping me wait for so long? I waited for almost 40 days for an order and now they’re refunding it. I wanted the order to be delivered as soon as possible because I bought it for a reason! Pathetic service. Wouldn’t recommend this app to anybody! They wouldn’t even care to update their customers. This is a very unprofessional approach and I regret ordering an item with Tata cliq.
Facing a pathetic delivery experience with TATA CLIQ. I have ordered an AC on 7th Aug 2020, which was supposed to be delivered on 18th Aug. But today it is 24th Aug and yet it is not delivered. Moreover they are giving me calls for the last five days that it will be delivered on next day. But this NEXT DAY never arrives. Did not expected such a bad customer service from Tata Cliq. Though I have registered a complaint with the customer care, but they do not bother to take any action. After paying the full amount in advance, I have to suffer like this. The email IDs provided in the net are also fake and inactive. Where can I complain the matter? Who will resolve my problem? Now they have stopped calling also. What a mess I am in….
I have ordered SONY TV on Aug 7th which got delivered on Aug 13th. But since then its been places packed at my home as no installation team came for the installation. As I asked the team if I can get it installed by raising the request via SONY customer care team, they said yes but in that case if any product /accessory found missing in the pack ,then it wont be returned. So, since Aug 13th I have been waiting for the installation team from the TATACLIQ to drop by.
HOPE IT GETS INSTALLED SOONER>>>>>
This message is written with utmost concern as I being a frequent customer of Tatacliq had a bad experience while shopping with your company for the below shown product. Firstly the product received was damaged and secondly the cumbersome return policy for the same. Even then, I ordered the same product on the same day of delivery of the damaged product upon trust.But till now no return and refund process has been initiated instead I am daily receiving calls questioning whether the damage is self induced. This indeed is insulting. Please make sure the refund and return is processed at the earliest.
Customer service team of Tata Cliq is Vanishing image of TATA GROUP. I was going to buy one LG 1.5 Split AC and for that I have did application inquiry but Its unanswered. Than I call on customer service number The EXECUTIVE PUT ME ON HOLD FOR MORE THAN 15 MINUTES (I have recording of it).bandit was going and finally I have to cut the phone as there is no answer from other side. So deciding not to buy product from Tata Cliq. Really Shamless Customer Service.