Head Office
Tashi InfoComm Ltd
Norzin Lam, Lungtenzampa BOD Complex
Thimphu, Bhutan
Support
Phone: 7700 or 7701
Phone: +975 77889977
Email: info@tashicell.com
Email: helpdesk@tashicell.com
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About TashiCell
TashiCell is a privately operated mobile operator in Bhutan, that began operations in the year 2008. The company’s mobile prepaid, postpaid and Internet services are deployed on the GSM WCDMA/HSPA+ technologies. Currently, there are more than 271,000 subscribers across the country. In 2015, it became the first telecom operator to have achieved nationwide 3G coverage. A year later, it also started scaling up infrastructure, adding 4G to western regions. The company operates from its headquarters at Thimphu.
New customers can download the form on the website for mobile or Internet connections. You can also visit nearest outlet to submit an application. More details can be availed through email or phone. Prepaid mobile users can recharge for Nu.10 to up to Nu.2000 and Nu.5000. The data availability varies according to the plan. The call rates for local/international calls, and Internet are published on the website. Prepaid users can enjoy connectivity on 2G/3G and 4G. Note that your SIM will be deactivated if not using more than 3 months. The SIM card will be barred or suspended after voucher validity has expired. Once barred, you can receive incoming calls but wont be able to make outgoing calls. Once the number is recharged, it will automatically get activated.
Postpaid lovers will have to request for a new SIM and pay on a monthly basis according to usage. If there are pending invoices, your SIM will be suspended. New subscribers can choose daily, weekly or monthly plans. Daza, Daza Plus, Barma, Barma Plus and Home Daza are some of the popular monthly plans. The data availability varies according to the plan. For mobile broadband, you have the option to choose between MiFi, Wingle, and 4G router. Need faster Internet connectivity? You can enquire for TashiCell’s leased line. There will be a one time set up fee that is non refundable. You can purchase a router to connect multiple devices through WiFi. Subscribers can enjoy unlimited Internet at just Nu.2700 a month. You have plans starting with 2Mbps to up to 20Mbps. New connections can take anywhere between 3-5 business days.
Existing customers can download the MyTashiCell smartphone app to view current usage, know subscriptions active, pay bills and much more. You can also visit nearest customer service center for payment and activation of services.
