Head Office
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore, Cape Town 8001
South Africa
Customer Service
Email: info@takealot.com
Phone: +27 87 362 8000 (corporate)
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About Takealot
Takealot is a leading South African ecommerce company founded in the year 2011. Headquartered in Cape Town, the company employs over 800, including the support staff at its two warehouses in Cape Town and Johannesburg. There are close to 20 departments on the website offering a range of products. They include computers, smartphones, tablets, cameras, televisions, books, gaming, apparel, toys, cosmetics, health products, home decor items, furniture, among others.
Purchases on Takealot can be made using Visa, MasterCard, American Express and Diners Club cards. Orders over R450 value enjoy free delivery. Options include Standard, Economy, Same Day and Express. Shoppers also have the option to collect an item directly from the warehouse.
Upon placing an order, customers will be able to sign in to their account and track status of delivery. Takealot offers 30 days return policy. Please read the terms during purchase to ensure the product falls under the returns category. For more information or queries on payment, refund, cancellation, delivery, or others reach the Takealot customer service.
I am stunned at the lack of care and concern from the takealot team! The drivers, the staff, it’s incompetence all around. I placed an order on Black Friday for two fragrances, I received a notification that my items would be delivered on Monday then on Sunday another notification came through to say that the items would be delivered on Sunday. I rescheduled delivery at 8am and it was successful. The next day no one came by with my package, I checked the tracking and it said that the package was delivered on the Sunday and signed for by me, the customer. There were 4 family members at home all day, including myself at the time of so called delivery. I enquired about it on Monday, Tuesday and Wednesday and no one seems to care. It’s ridiculous, I actually feel scammed. Takealot is clearly in the business of scamming people. Someone emailed me with some generic automated response and that was it… no answers, nothing! Does takealot have no control of their company and staff ??? I’m in shock, I have no idea where my package is. I’ve requested the driver tracking and so called invoice which I supposedly signed for and I’ve received no response. I’ve called for 3 days and wasted my airtime on items which I purchased. I will never use takealots services again. I’d much rather stick to Superbalist, customer service is impeccable and queries are dealt with in a timeous matter. I cannot believe that takealot prides itself on a “guaranteed smile” approach. Deceptive marketing all round.
I have been a takealot customer for years now and have been really happy but the last thing that i had orders had been very late i am very disappointed!!! Their company is becoming way to big for them to continue caring for their customers. Not impressed at all anymore
I purchased a bundled pack of 2 fridge filters. Each filter comes sealed and expires after 6 months once installed. The first filter was installed and worked fine and then needed to be replaced after 6 months of use. The second filter was then installed but it was defective. The problem was that the water pressure flow through the second filter was very low and not usable. I requested a return or exchange from Takealot but this was rejected since the request was made 6 months after purchase. The Takealot return policy is not suitable for the manner in which the product is bundled and sold to the consumer. The consumer in this case is not protected if a defective product is purchased. In my view, either the Takealot return policy should be amended to cater for the product type, or the product should not be bundled and sold together knowing that each sealed filter has a life-span of 6 months.
I am a Takealot customer who is satisfied with all services i got from them…..until recently whereby i ordered Canon PG-445 & CL-446 Ink Cartridges Multipack Canon on the 13/10/2020 for COD…… which delivered on time 15/10/2020…..the problem start when i installed those Cartridges…..the color ink cartridge show its empty…..& i cannot be able to use my printer….NO RETURN POLICY…..I AM DISAPPOINTED WITH TAKEALOT
8283B004AA
My parcel was left at Postnet by thr Takalot courier and I had to pay an extra handling fee to Postnet before I could get it. This just because the courier was not willing to wait 10 minutes for me to meet him. When I opened my parcel I saw that one of the photo frames that I ordered was also broken. I’m not very happy with Takealot or their courier.
I ordered an item 3 weeks ago and picked up that the item was defective. I logged a return for it but the depot did not want to take the item because they could not pick up the return number on their system. I would call the call center and they will tell me the Return number has been sorted but the depot still refused to take the unit because they could still not pick up the “sorted” return number. I had to do 4 trips to the Depot and many calls and emails to the call center in between before I got sorted and my account was credited.
I used that credit to re-order and was so excited to open my unit in front of their driver when he delivered it. My excitement was short lived when i recognized that they have delivered a wrong item. Told the driver to take it back but he said he cannot because he has already scanned it, He advised that I log a return. I did log a return to drop it off but guess what….yap, you guessed right, they are refusing to take it because the return number is not showing on their system .Today is the 3rd day and i have been in the depot for the second time but still this issue is not resolved as yet. I have had to call the office many time since yesterday and today but i still do not know when this issue is going to be sorted. This is an R8000 item but it is already costing me way more that this amount trough telephone calls,driving to the depot plus a lot of frustration.
Ordered an original PS4 remote and received a generic that can be bought at cash crusaders.Very dissatisfied.Will discourage everyone I know from buying from takelot and complain about this to whomever I can regarding customer service.I will leave another comment after I try contacting them.
I have been buying from your company for years and never had a problem. Now my last delivery was short delivered and for the last 3 weeks I have been trying to sort out the problem to no avail. That is terrible service!! Is your company becoming too big to care about its customers? But remember we are the reason you are big!!! Many unhappy customers and bad publicity and you will fall !! I am a very unhappy customer at the moment !!!
I’m really disappointed I have been shopping with takealot from 2016 and been very happy with their service. I had lodged a return in June till to-date it has not been resolved have sent numerous emails with no response, phoned almost everyday without getting any help. Item was collected from my house on the 5th of July already its been too long return reference RRN-8257-4777 57981268.
No correspondence or update frlm takealot, called again today still no way forward. Is this how you treat your clients? What happened to 21 days its now more than 2 months I really disappointed. I phone call center almost daily agents will promise to get back to me with update but nothing. Surely a return that was lodged on June 11 should be resolved by now???
Very expensive FFP2 masks from 3m.
Definitely over priced used to pay R15 per mask at hardware shop .
With this Corona virus we are exploited ++++.
Can someone tell me why the price is this high?
Cannot figure out how to send you a picture of what I ordered and what I received. If you have a phone number connected with an email address I can send you a picture.
I have been a customer of takealot for a while now,been happy with their services till recently when I bought a baby walker,they delivered a different walker put a complain then they organized for me to get a new walker,when they delivered a new one it’s still the same walker they delivered before,am so disappointed with the service
Very upset about the service with Takealot as well as payfast.
I placed an order on the 30 June 2020. I send my proof of payment to takealot and the lady says to me she sent it through to payfast.
What upset me the most is, nobody gets back to you, nobody calls you. Why the hell are you even open for business then?
When I call in they say they have stopped all calls between operaters and customers because of covid, really? You gonna get the virus through a phone call? There are fewer operaters working but still cant help the customers. Then payfast cancelled my order. Once again not calling me or emailing or nothing. I cant talk to anybody about getting my money back because nobody wants to do their job.
Well done Takealot and payfast. Pathetic.
I ordered 8 products 30 May, paid 30 May. Order total R2709. Delivery was scheduled for 12 June. I received the sms that my order is out for delivery 11 June, nothing arrived but was only due the 12th. This has happened previously where I get delivery earlier than the scheduled date, so I waited for the 12th.
Friday 12 June, no order no call. 5pm I call in and ask and the lady says she’ll get the driver to call me. Nothing. I am still waiting.
Saturday 13 June, I get a call late afternoon to confirm my address, and I get excited only to realize this driver had only 1 out 8 of my products. Why would one delivery address to one person be separated? Especially during this time, surely you would want the customers to have as little contact with different drivers also?
Sunday 14 June, I received a further 6 of my products.
I am still waiting on my headboard which I ordered which didn’t cost anything close to cheap. R1900. I do not have any response from social media neither e-mail.
And almost a month after ordering am still waiting! R1900 is small change for you Takealot, but it’s not even close to change for me.
I called the courier and my headboard hasn’t even been assigned to a driver??? But I was told from Monday 22 June that it will be delivered on Monday 22 June.
I was suppose to receive my order today on the 22 of June 2020,but it’s not here, and no one is bothered to call n explain the delay or something, m very very much disappointed by the service and unprofessionalism of takealot.
Good day, i am an upset customer too. My delivery was scheduled for the 19th of June and you did not deliver. I sent you an email asking about the whereabouts of the delivery and you didn’t even bother to respond i don’t if your HR department doesn’t go through you social pages everyday or what but maybe you should get new employees. I receive an sms today at 09:00 am the 20th of June stating that the delivery is rescheduled for today and it still didn’t deliver. I had to miss school on Friday and cancel my plans for today for nothing!! I am truly dissapointed and disgusted by the delivery services of takealot!! Even now you guys haven’t contacted me and my order is standing still on the tracker.
Firstly I was sold a lie. I bought a lamp which is said will display stars on the ceiling in a dark room when you switch it on and guess what?? when you switch it on nothing gets displayed, IT’S JUST A NORMAL LIGHT. Secondly I ordered that lamp together with a pick-a-boo singing teddy. I specifically selected grey and blue colors since I was buying for my son BUT NOOO Takealot decided I will have a grey and pink pick-a-boo singing teddy…I am out of words!!!
I used to do shipping and I made sure to get it right the first time to avoid having an angry customer, I don’t even have the strength to send it back. This is RIDICULOUS!!!
My order should have been delivered on the 5th of December. The app does not provide any updates. Nobody bothers to pick up the phone at the call centre and needless to say they just ignore mails…
Good day I’m extremely upset with the service I’m receiving from take alot. I placed an order for a wedding planner on the 7th of November 2019 already. And I recieved the SMS to say that my order sill be delivered the 25th of this month… I then phoned the customer care for feed back, saying that I can’t track my order it’s been standing still since the 20th already. She then told me the truck was hijacked . But this is what’s upsetting me.
Nobody had the decency to let me know the order will be late due to unforeseen circumstances. I’m a very understanding person but this is totally unacceptable.
The lady told me she will send an email regarding the process I didnt receive anything so I recieved a miss call. So I called again the guy who answered was very rude I’m actually very disgusted with his service . I work with people on a daily basis so I know how to treat people.. I then told him then you not helping me I want a refund…but he didnt even make the effort to say no dont cancell I’ll try and get information as soon as possible and let you know
This will definitely be my last time ordering from take alot
This was my order number 6710223
This is the guy who helped me someleze mncanca
Which he cancelled my order immediately
Hi
I received my package but I have 2 problems with Takealot.
° There was no slip for my package.
° The package should have sealed, e.g.( If seal is broken don’t accept the package ) something like that.
Was ordered CX234 Hybrid Crossover
Highly dissapointed in this service..
Order has been placed, payment has been made,, upon asking if payment has been received(through their facebook platform) sending through proof of payment, order details,customer details, they allocated the payment through to a totally different order number,,and now it is becoming an issue,as its a struggle to get them to fix this.Im not getting any satisfaction, and i need this sorted out as in yesterday…
I commented about an awful treatment one got from one of your stuff members and he was black a bad service i never received from white gentlemen that delivered my parcels all this time and my comment has been waiting moderation and approval ehats going on should i not say balck or white compliments are given to one when they are due best n great service i ever received from white people that ever worked with me n m parcels as for that balck bros disgustin servixe. Im thabo kalipa he was sent to make a delivery at tempe here is my order theres non to hide here. Takealot order #66450952.
Not the first time takealot has delivered at my address, Iv been told the delivery people do not need to call when delivering. Never had problems with them until now. I will not be using takealot again. Their name should be changed to waitalot. The delivery persons are letting takealot down. If the driver does not have airtime to call then I will give him a r10 airtime voucher to call.
My FIRST and the LAST dealing with this company!!! Paid extra for “same day delivery” on 17 October. I just spoke to a lady called Anga at the main branch in Cape Town to enquire about my delivery. She just informed me that they should have contacted me after my order was placed to inform me that I would not get my product the same day!
Takealot’s proposed date of delivery is scheduled for 31 October. THAT’S TWO WEEKS LATER that the delivery date I paid for!!!! Sorry sir, at TAKEALOT we come first, not the paying customer. Take-a-lot…not quite so!
My son placed my order on Monday 7.10.19,he called me to say delivery will be on Wednesday 09.10.19.I called the CT branch to ask if I can’t collect my order the lady said no that’s not possible( few min after order was placed)
I then got notification that the order will be delivered before 5 on the Wednesday
Wednesday 08h00-17h00 came and gone
I was home all day and nobody arrived
By this time I was very annoyed.I called the customer care line just to hear that nobody was available to accept the order.( a blatant lie) Could he not call to check? That’s called going the extra mile
Thursday 10.10.19 received notification that the order will be delivered between 08h00-12h00 after I requested it be delivered before 10h00. It’s after 12h00 and there is no sign of
delivery. Do I get angry or frustrated or do I just take a deep breath and play the waiting game.
Bought a laptop on 26 September. Requested for a Return the very same day as tbe touchpad wasn’t working. They were supposed to collect it the next day they didnt and they kept postponing. I then logged a request for a refund and the laptop and charger were collected on the 30th September. On the 4th october i then received an email stating that i didnt not return the power adaptor and if i dont respond the email in 3 days i wont get my refund. I responded the same day stating that the laptop did npt come with a power adaptor. It only came with a small charger and i have returned both. I still havent receibed any feedback. I called several times and i emailed several times but no one cares to respond to my email or phone calls. Or even tell me wats the status of ny request. The customer services is the worst. And as for accusing me for keeping a power adaptor that never even came with the notebook thats absord. I just want my refund and ill be sure to remember not to ever purchase anything from takealot again.
Good day im so disappointed with ur service this day maybe is because u have lot of customer cause i bought my son a laptop mecer white it give him problem cause the screen is become while using the laptop i called so many times even now no one attend to my matter u can swap it another one with same price
Regard
Polinkie
Good day,
I hope all is well.
Please note I ordered a m3 fitness band for my dad for his birthday, however it will not bind to his phone or my mother’s phone at all and not even mine.
I would like a full refund to this because its is unacceptable it was supposed to be a gift now I have a disappointment dad.
Thank you.
Horrible customer service. Takealot does not seem to care that much about their customers. I have ordered and they say there is a problem with the delivery and they have to contact the warehouse. It’s been a whole week and they are ignoring my emails and I can’t contact them. It takes a whole week contact the warehouse department?
I am completely unsatisfied with the takealot team. As I ordered a parcel and paid for a sheduled time. Then they send it a day before, knowing I won’t be home that day hence why the scheduled date. The delivery lady called with this rude tone and I asked her to give it to my neighbor please and she threw the phone in my ear. I do not tolerate this and I think you should work on your staffs manners and customer satisfaction. I have used takealot quite a few times and that one thing can make me rethink if you are such a “great” company to shop at.
Get it fixed, thanks
Please advise where is my delivery?
Before 8 am this morning I was notified my parcel is out for delivery. and will be delivered before 5pm
At 14:32 I am notified it failed delivery???
There is people at home? They MUST past my house to do deliveries in Fish Hoek area is am on the main road?
Why do they not call or message me to query? The address details are clear enough not to get lost?
this is not my first purchase.
I get better service from overseas like Amazon Dhgate and others, yet never had I had a delivery arrive later than 9am at my place. same address whenever the.
NOT acceptable.