Head Office
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore, Cape Town 8001
South Africa
Customer Service
Email: info@takealot.com
Phone: +27 87 362 8000 (corporate)
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About Takealot
Takealot is a leading South African ecommerce company founded in the year 2011. Headquartered in Cape Town, the company employs over 800, including the support staff at its two warehouses in Cape Town and Johannesburg. There are close to 20 departments on the website offering a range of products. They include computers, smartphones, tablets, cameras, televisions, books, gaming, apparel, toys, cosmetics, health products, home decor items, furniture, among others.
Purchases on Takealot can be made using Visa, MasterCard, American Express and Diners Club cards. Orders over R450 value enjoy free delivery. Options include Standard, Economy, Same Day and Express. Shoppers also have the option to collect an item directly from the warehouse.
Upon placing an order, customers will be able to sign in to their account and track status of delivery. Takealot offers 30 days return policy. Please read the terms during purchase to ensure the product falls under the returns category. For more information or queries on payment, refund, cancellation, delivery, or others reach the Takealot customer service.
I am so annoyed trying to get a hold of takealot and get responses that the email no longer exists. I ordered a junior watch for my 7 year old and got an adults watch and tge watch has scratches i am so annoyed can someone please contact me
I am seriously disappointed in the customer service.
I called with my airtime and no one answered.
It is my first time using Takealot yet there is no form of assistance. I also have to change my delivery address.
I think Takealot just doesn’t take customer service serious??
I have ordered a Wagworld – K9 Camper Dog Bed – Grey. According to the spesifications the size of the bed is – Dimensions: 85 x 125 x 12cm
– Size: Extra-Large. I ordered according to this size spesification to fit the space where I needed the bed. When I received the bed I thought it looked a bit small, so I measured it and the dimensions is 83 x 118. Now the bed is to small for the space. Their dimentions are not the same than the actual size.
I would like to express my deepest displeasement concerning delivery of my FNB credit card.
I applied on the 25th of May 2019 and to this day I am waiting for my card delivery.
I have contacted Takealot on numerous occasions throughout the 3 weeks, multiple times on a daily basis to find out what’s happening. It escalated to the manager whom admitted in not knowing where exactly where my card is or even how long it will take for me to receive it from the 3rd party courier company. Do you understand how disrespectful and unprofessional that is?!
At first one of their employee incorrectly dispatched it to Langebaan branch(I don’t know how that happened) and I was not even informed that it later on, it got sent back to the Jhb branch until I called to follow up.FYI I’m based in Cape Town -Waterfront.
Every second or third day I get sms’s from Takealot saying it will be delivered to me before 5pm and I must be ready with my ID.
So for 3 weeks straight I’ve been knocking off late from work because of this and all I get is “sorry for the inconvenience” each time. That’s nonsense.
What kind of business do you run here?
I suggest your delivery service, because it is clearly run by a bunch of incompetent individuals, and this does a great disservice to your reputation and brand as a whole. I am a very unhappy customer and I need answers before I escalate this matter onto social media and other platforms to express my frustrations about this.
I ordered this credit card because I need it urgently, like most people would need it for,but now I’m severely inconvenienced.
I placed an order with takealot on 1st March 2019. On the tracking status the delivery date keeps moving back. From 9th March then to 19th March and now 27th March. This is appalling service. Almost a no th for deliver and no email or sms notification.
I have received the worst service from takealot with regards to a refund. it is strange how we pay upfront for our stuff and have to wait weeks to get a refund.
Today 1/02/2019 at 4.26 in the afternoon a Takealot van Ca426 … took a short cut past my house to obviously avoid traffic in Military Road, Steenberg, Cape Town. The driver was asked by myself and a neighbor to slow down but no heed was taken. He was definitely going more than 80ks ( if not a lot more)in a residential area. His total disregard for our area, the speed limit and nonchalance has forced me to write this complaint. If I am not mistaken he has sunglasses on, a blue top and earphones in his ears. Please speak to your drivers about their careless attitude.
I am really irritated by your customer services, i have bought lots of books from Takealot and normally i will place my order online and send an email to ask for an invoice so that my company can make payment but in 2019 it looks like no one is will to help, i called your call centre number and they refused to help, sent an email to corporate services with my order number and i was told to send links for all the books i ordered, for heaven sake i ordered 95 books so you expect me to go and search for all of them and send you individual links, that is insane.
The order has all the book titles why don’t your consultants check from their side, i am so disappointed by this poor service
What a mess of a business. Ordered items not delivered in full. Have phoned and emailed the Customer ‘dont’ Care and no change after more than a week. I consider them a bunch of thieves as they have taken my money, and I haven’t got my goods. Looking at the reviews, it looks like a very common issue
Disgusting service! Absolutely appalling. I will never buy from takealot again. I called 12 times and the phone just kept ringing. Then when they finally answered , I was kept on hold for another 10 minutes. The lady who’s name was Malissia was extremely rude to me and had a stinking attitude. This is not how you deliver customer service! A bunch of ignorant b*tches behind the screen
This company is a waste of time. Dont ever buy from here!
i bought the vacuum cleaner three weeks ago i’m still waiting for my delivery. when i call the customer care i’m told that my order is being cancelled without calling or e-mailing me. this is bad customer service they cant deliver nor refund me i don’t know what to do anymore.
Had enough of Takealot. First they send me a water filter with a part missing, then the second one also had problems! Now I have ordered a laptop table and they assured me it would be delivered between 08h00 and 10h00 today. I have been sitting waiting all day and about an hour ago around 1.30pm I get a message to say that they came to deliver the item but I wasn’t available. That’s such nonsense! Now they want to reschedule for Monday and they expect me to sit here for the whole day again! Besides I need the item today for a gift. I will NEVER use Takealot again nor will I advise anyone else to!!
I ordered a Christmas Gift which I desperately needed before the 15th December before our Family Christmas lunch and before leaving to go on holiday. I ordered the gift a week in advance being advised I can expect my delivery by the 12th which would have perfect, if the gift had arrived. Was notified on the 12th that the order would not arrive and that I can expect it the 20th. This is great its before Christmas! Only thing is my gift would not reach the person who it was intended for by Christmas due to the fact that neither of us will be around for Christmas and our Family Christmas lunch had passed. Leaving my God Child without a gift. Of course it cost me to go buy another gift to compensate and have one for our family get-together. Sadly it was not the same as what I had ordered.
I am very disappointed. I have always received such good service, this was very poor service especially due to the fact that this was a gift required for a special person at a specific time.
RRN-e49b-1d5e
Good day,
This is the 2nd reference number for the same case which I registered within the 12 month period. The communication is very poor, to say the least.
I also came to visit the store’s returns section and they asked me bring the dead multisport Garmin with its charger to them.
I am now confused with this message telling me “Your Return Request falls outside of our standard Returns Policy, so we’re unable to accept it.”
So what of the 12 month period is excluded or is it simply applied as you wish? If I knew I am buying a Garmin multisport watch that will only last less than a year I would have not purchased it from you. I am expecting the device to be replaced and it is simply based on your rules of your “promised 1 year warranty”.
Please advise soonest?
Kind regards
I see that my delivery has been cancelled.
I have been waiting for my order from the day of the order.
Like I explained I only received the emails advising me of the late delivery.
The next thing I know the dates of delivery were changed from the 13th Dec, to 14th and eventually to the 18th December.
I waited for the call and checked with reception in regards with anyone coming to deliver my parcel. But was advised no one came looking for me.
Yesterday I called you guys to check up on my delivery and advised that I was knocking off at 16:00 from work.
I know you made a follow up and promised someone would call me. I left work at 16:10 waiting for delivery guy to call.
The other other issue is that I received an email advising me that the XBOX POWER CABLE was out of stock only after I had used my voucher to pay. My account is still not credited to show any reversals of the XBOX POWER CABLE.
This is so annoying and such a put off.
I need my order by tomorrow as it is a gift for my kid and I do not have time to run around to go last minute inconvenience shopping.
One of your delivery vehicles (XLS744 GP) parked on the wrong side of the road in the parking lot and blocked the traffic at Cape Gate Centre, Brackenfell on 19 Dec 2018 at 16h25. The driver was not interested to move his vehicle even after being requested politely. Might have dash cam footage – still need to check.
I purchased an item from Takealot and was delivered to me on time. After inspection, I did not like the item and logged a request for its return. Its 4 days now and still the item has not been collected. I have called everyday to request that the item be collected and the call centre agents promise to come back to me but they never do. I get to be told about the 3rd party courier company delays and was even offered to be given the number for the courier so that I can sort it out with them. its my first time buying from your company and after this experience I will not be doing so.
All I ask now is that the item be collected so that I can have space in my house.
HI
I had a horrible experience with TAKE A LOT. It was my first order with then and the delivery came sooner that expected which is fine but the driver was so rood to me in front of my colleagues and main reception area. It was not even in a box just wrapped in an old plastic. will never recommend take a lot to anyone.
Not happy at all with the service from takealot, I placed a order last night and then wanted to make a change to my order. I sent a email to them about my order 15mins after placing it that evening. In the morning I proceed to give them a call at 8:30 only to be told that I cant make a change to the order and have to wait for it to be delivered to me and only then I can return the item. There is no contact information on there contact page. I will never use takealot again. The service is shocking (Lack of service)
Disgusting service from Takealot.com
On the of November 2018, I purchased a kids bible ( Compact Kids Bible-ICB-Glitter Wings Beaded Jeweled Handle) The expected delivery date was the 7th of December 2018 as they were out of stock and awaiting stock.
I then received an email 2-days before the 7th that my delivery date was moved to the 10th of December 2018. On the 7th of December, I then received another email that my delivery date was moved again to the 12th of December 2018.
I called Takealot.com and spoke to the floor manager Leo he promised me that my order will be delivered to me on the 12th of December 2018. Today I get a mail from Takealot.com saying my order was cancelled as the supplier has still not delivered. I have been waiting for this for almost a month and now I get this from them!
The manager Leo was so unhelpful and kept on making excuses. My question is how can Takealot.com promise customers items they don’t have, accept our payment for the item well in advance and then don’t deliver the item because of their useless logistics processes and then make it the customers issue.
The worst customer service ever! Over promise and does not deliver!
I will never use Takealot.com again! They have no respect for their customer who in fact make it possible for them to operate, but they disregard this fact totally!
Takealots Ridiculous service, courier and Call center
It’s so unfortunate that Takealot over the years have given me so much convenience and have grown to love the product HOWEVER they have lost me as their loyal customer due to their lack or inability to resolve my simple request that I am entitled to. Delivery!
I bought stuff online on the 23rd of November with my delivery being due on the 30th, I was okay with this as I understood that some items take longer to deliver. I was also okay because I had ample time before my deadline on 04 December. My initial delivery was due on 30 November, I received a call at 5pm to inform me that my delivery would arrive on 01 December no apology for the inconvenience but I obliged! Life happened on Saturday I could not be available to receive the goods I therefor call in to reschedule, delivery was then moved to 03 December and I got email confirmation, needless to say no one pitched or called! Tuesday 04 December at 10 am I called in and was told they would escalate the issue as they too were having issues with the courier company “fast and furious” not so fast I see! No one called back to update me on the status of my delivery just a generic email, I guess this is what Takealot does best! Wednesday 05 again I called in was told the same story as Tuesday , I requested for a manager to call me back as this is unacceptable I AM STILL WAITING FOR HIS CALL! I am hugely disappointed at Takealot and them abdicating the responsibility to the courier is just poor. Knowing what you know about them why you continue using them. I need this to be sorted no later than tomorrow I have now missed my deadline by two days because of your incompetence to offer customer service and have integrity in your processes. I want to be reimbursed for the huge inconvenience, I had to pay my helper an extra day so that she can bask in the sun waiting for your courier, this is disgusting, and it’s just beyond me!
Takealot employees most unethical company to deal with. Delivery was assured yesterday. Now track order to find incomplete delivery address which is horse manure as I just verified and so many previous orders delivered successfully. Called Takealot 3 times today was assured I will get my order today, the last call they tell me they trying their best and will see tomorrow if they can make a plan. Why charge for delivery. No delivery today please cancel order #60430479
I placed Order #60288586 last week they said it would be here by Wednesday. i even left a note requesting it to be delivered to the security should i not be home. i made the effort to work from home for 2 days yet no delivery. every time i called since Wednesday the guys at the call center told me the driver said he was here @ 15:30. everyday since the 27 I’ve been give this story. This order was supposed to be a surprise birthday gift that is now 3 days late after the birthday has already been celebrated. Who can i call because im not getting joy from anyone from the call center and my order still hasn’t been delivered
After numerous mistakes I still haven’t received a order I paid for almost a month ago. First the wrong item was delivered which was okay I can understand one mix up. Then when they eventually came to pick up the wrong item I was informed that I would only be getting one item out of the 4 I paid for (when am i getting the other 3? Nothing has been said about that). They missed that delivery date as well because that one item was sent to the wrong dispatch or something – AGAIN. Eventually I received it, still waiting for my other 3 items, ITS BEEN ALMOST A MONTH since I paid. Really??
To whom it may concern
Please note on 13 November 2018 I ordered and paid for a cellphone.
I was promised to have my delivery on 15 November 2018.
After numerous telephone calls and emails, no one has responded, and yet I had to phone again.
After cancelling this order on Thursday, and have not had any feedback with regards to this. I had to phone in again today just being told that I have to return the phone, or go to your offices??!!!
I have nothing to return, as I did not receive anything. Even the last consultant said that she can see on the tracking as well that the parcel has not yet moved.
How more unprofessional and unethical do you want to be,
This was a purchase for my business, and only now been told this item is out of stock.
I want immediate feedback, and want my money back.
Kindly advise as to what should be done next, and when will I have my money back.
I will take legal action if needs be.
Urgently advise and contact:
I bought a coffee machine from takealot and because Makro has a better one on special, i bought one at Makro, i lodged a return with takealot when i received the goods on Monday, 12 Nov (ref ********** 2), of which takealot sent me an sms to say it will be collected on Tuesday, 13 Nov. On Tuesday, i received an sms to say they have attempted to collect but have been unsuccessful and it is to be noted that no one phoned me when they arrived to collect, i then contacted ********** to advise of same and spoke to Kyle who rescheduled and put a note to say phone me, the sms to reschedule can for Wednesday collection, once again, i get a message to say they attempted and were unsuccessful and once again no one phoned me when they came. I then contacted the call centre again and first spoke to a Chantel, who put me on hold for 12 minutes and then the phone cut, i had to phone back and then spoke to Keanan who i had to explain myself all over again and was on the phone for a good 15 minutes yet again and explained in a very irate manner that i will not be available after 10 today as i am going away and the driver must be here at 08h00. Robin Forbes, sends a message last night to say this is not possible as the drivers leave at 09h00. Firstly when you have inconvenienced a customer in the manner in which i have been, you make every effort to ensure things are done timeously, Robin then told me to compromise my job and leave it at reception or they will have to reschedule. Where i work it is not the job of a receptionist to play the role of a messenger, people must also be respected in every aspect in life, i want my money back from takealot immediately and you can process your collection whenever you see fit cause you are not serious about collecting products. This is a delay tactic so that they do not have to refund customers and i have reported this to consumer ombudsman as this is not a fair practice and there is a consumer protection act which states customers must be treated fairly.
It is not my responsibility to ensure takealot collects the products timeously, this is something takealot must take responsibility for as i am not the one who appoints the delivery company.
Secondly, takealot has no right to ask me to do things that may compromise my job to suite them.
Thirdly, i am demanding my money back immediately and it must be sent to my account and not a store credit as i will no longer be shopping at takealot if this is the bad service they are providing, i am a consumer and in a difficult economy, i am supporting a store that i can go to Makro, where i live round the corner from and get my stuff from them
I have requested for a refund on my order as the shipment process is draining me. I ordered this item on the 8th of November, processed the payment received confirmation of delivery then only to receive an email advising that there was a robbery in one of your warehouses so this is an issue on my end. I needed this item by this weekend and unfortunately at this stage my patience has run out.
I would like the amount deducted to be refunded back into my account. I believe strongly in service delivery and I this is unacceptable. This experience is not good at all.
I really need this item and if Takelot can re-assure me that they can meet their promises and expectations the refund will not be necessary. Please expedite this as I am a customer of Takealot and I don”t want to take my business elsewhere. Customer centric is very important to me as a consumer.
On the 29th of Oct I received an sms from you saying that you are trying to contact me to deliver my bank card from FNB. Since then I have tried to phone you numerous times on that number. There is no answer. You are always busy and do not even respond to messages. I have searched on the web for all your available numbers and phoned them. Still no answer. I do not know why my bank makes use of your services because you are pathetic. If I suffer damages because of this you will be held liable.
Takealot are useless and incompetent. Their service lacks severely. I had to cancel an order that was placed, not because i was dissatisfied, but because I could not get Takealot, despite requests, to deliver before 13h00. One day the driver “got lost”. The next excuse was that the driver had vehicle problems and the third excuse was that my order was between warehouses – despite an undertaking that the order would be delivered. I am not interested in their excuses for incompetence. I have paid for an order and have not received it. To me, this is theft. I am then advised that the payment will reflect after 5 working days. Why should I have to wait for payment to reflect after 5 working days. I had no choice but to cancel the order. If that is the case, they should ensure that I am kept happy and they should effect the transfer immediately. One customer gone. That’s for sure. will never use Takealot again
Takealot service is bad I purchased a book and a memory card only received the memory card.You don’t know how to treat customers right so disappointed in their service.
Good day
I purchased bottle of perfume (AZZARO) thinking… great value for the branded perfume. But its FAKE!!! And now I am trying to return this item, I can’t get anyone to help me.
There is no answer on customer service number.