Smartfren Head Office
H. Agus Salim Street No. 45
Menteng, Central Jakarta 10340, Indonesia
Phone: +6221 5027 8888
Smartfren Customer Service
Phone: 888 (from Smartfren number)
Phone: 021 – 50100000
Phone: 088 1122 3344
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About Smartfren
Smartfren is a telecommunications provider in Indonesia, offering mobile and internet services. The CDMA provider is managed by Smartfren Telecom, Tbk. Previously known as Mobile-8 Telecom, the company changed its name after it acquired Smart Telecom in 2011. Smartfren currently has the largest network coverage of CDMA EV-DO (mobile broadband network equivalent to 3G) in Indonesia. It covers the major cities across Java, Bali, Sumatra, Kalimantan and Sulawesi.
With close to 13 million subscribers, both prepaid and postpaid, Smartfren had net revenue of Rp 2.954 trillion in 2014. The same year the company also won the Selular Award for “The Best CDMA”, “The New Entry Phone (Andromax G)” and “The Best Data Service”. The company’s flagship Android-based smartphone Andromax has been a highly successful handset. Smartfren continued to launch various models of the same during 2014. The latest Andromax R comes with a quad core 1.2 GHz Snapdragon 410 processor, 1 GB RAM + 8GB ROM, microSD card up to 32 GB and dual camera with rear 8MP and front 5MP. There are others in the Andromax 4G series, Andromax EVDO, Hisense Pureshot, Alcatel One Touch, Ascend W1 and Haier Maxx. For those looking for internet on the go, there are USB modems that comes with a range of features and price. The routers too come with price variants.
Those interested in a prepaid connection can browse the Smartfren website to learn more on the top-up plans and benefits. For postpaid subscribers, bills can be viewed online and payment for same can be made at select bank ATMs and internet banking. You can also visit any nearest Smartfren store for same. For service related concerns, visit a Smartfren service center nearest to your address. You can locate one here. For more details on the services, complaints or feedback on existing connections, new connections, payment, internet or others, speak to a Smartfren customer service via phone or email.
