Contact Ooredoo: Find below customer service details of Ooredoo in Qatar, including phone and email. Besides contact details, the page provides information on the company’s products and services. Reach the Ooredoo customer service below for complaints, questions or feedback.

Ooredoo Head Office
West Bay, PO Box 217,
Doha, Qatar

Ooredoo Customer Service
Phone: 111 (from Ooredoo phones)
Phone: +974 44200700
Phone: +974 44380000
Email: [email protected]

About Ooredoo
ooredooOoredoo is a Qatar-based telecommunications company, offering a range of mobile, wireless and fixedline services. Beginning operations in the year 1949, with the first telephone exchange in Doha, today the brand has grown internationally, with an active presence in Kuwait, Tunisia, Maldives, Algeria, among others. Headquartered in Doha, Ooredoo boasts of over 100 million customers.

The ‘Hala’ prepaid service allows recharge for a number of top-up denominations. You can top-up online or use scratch cards or e-vouchers. The prepaid connections come with fast 4G and free data. For postpaid users, Ooredoo offers ShahrySmart packs that comes with free mobile broadband, roaming, unlimited local calls and SMS to select numbers, among others. The Shahry features include call waiting, MMS, missed call alerts, conference call, voicemail, call forwarding and caller ID. Bills can be downloaded and viewed online. Payment for bills can also be made online through valid MasterCard or Visa credit cards issued in Qatar. There is also an e-shop where visitors can subscribe a plan and also buy branded smartphones of various colors.

To those connected to Ooredoo’s fibre optic network in Qatar, there is Mozaic TV through which home users can enjoy HD picture quality and on demand movies and TV shows. Most international channels are available on the Mozaic TV’s packages featured on the website. And for high speed internet, there is Ooredoo HomeZone that comes with a new Wi-Fi access point installed. There are packages from 10 Mbps to 100 Mbps. For more details, complaints or feedback, visit the website or reach the Ooredoo customer service representative via phone or email. You can also visit the nearest store to have your concern addressed.

This article has 2 comments

  1. Fazalmalik Reply

    Your outgoing services will be stopped from today midnight. Make Hala credit top-up of QR 10 or more now to keep your Hala line active. You will lose any unused credit and allowance from Packs or Cards in case Hala top-up is not done before today midnight. Hurry!( I have received this message today 12 am and I lost all my data recharge and other balance .. this is totally unfair and I tried to contact customer service but they only say press this and that… i need my balance back other wise I will go to court for this

  2. Adil Parvez Reply

    Dear Ooredoo,

    I am facing dead slow internet since 2 days. I cannot browse anything, i tried restarting the device but no luck. I also tried reaching you on 111 but unfortunately hung up due to long waiting.

    Broadband registered on Qatari id : 28858603348 (Talha Hussain)

    Account Number 1007341443 (services)

    I hope you will revert at the earliest with a workaround.

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