Head Office
8 Racho P. Kazandzhiata Str.
Floor 3, 1166, Sofia
Customer Service
Phone: 1-866-605-2484 (US)
Phone: +44 800 862 0379 (UK)
Email: sales@siteground.com
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About SiteGround
SiteGround is a technology company founded in 2004 and headquartered in Sofia, Bulgaria. SiteGround specialises in shared hosting, cloud hosting, WordPress hosting and dedicated hosting. Currently, the platform hosts more than 500,000 domains. SiteGround’s servers are backed by top-end systems, power generators and enterprise-class UPS technology, NGINX web server technology and round-the-clock security. The data centers are located in Chicago, Amsterdam, London and Singapore.
The basic web hosting plans start with $10 a month, offering one website, 10GB web space, free website builder, free site transfer, app installer, cPanel, free CloudFlare CDN and 24/7 support. All plans come with cutting edge site builder to easily construct a website and manage the text and images. Customers can use unlimited addon domains to host multiple sites. The cloud hosting starts with $60 a month for 2GB RAM, 20GB disk space to $140 a month for 4GB RAM and 80GB disk space. The cloud hosting servers use lightweight Linux containers that offer high speed access. Regular backups are provided and all accounts are fully managed by the company. Cloud hosting features include cPanel, Softaculous Autoinstaller, Private DNS Server Setup, Free Domain Name, SSH Access and 1 Dedicated IP.
The dedicated hosting is for those with large sites and applications. The starter plan is priced at $229 for 4 CPU Cores, 4GB RAM, 500B SATA II HDD and 5TB Bandwidth. You can upgrade for 16GB RAM and 1TB HDD. All plans can be purchased through major credit cards. You can also login to your account to manage billing, products and services. If you should need any assistance, you can contact SiteGround technical support via live chat, phone or email. For more information or queries on payment, refund, cancellation, technical support or others, reach the SiteGround customer service..
I WANT their services and in fact have the start-up plan and one site. NOW that I need tech support there is no direct link to contact tech support and send an email, the chat line and phone line must be hidden somewhere but basically/// bottom line is, the company is so overwhelmed with work they have created a maze. There is no way I can see to reach a chat line, reach a sales department and talk to them about this, or reach the tech support people to send in a longer email and discuss and issue and get their best advice.
They have a GROW BIG plan for $55/year and then a major connection of that with a continual maintenance program for much more money, but Now after reading the comment before mine and seeing how they want Artificial Intelligence to do what a human should be doing, I’m afraid of them and I’m seeking another Web Hosting company.
You cannot find the continual maintenance page without going through google! Someone is extremely disorganized there and I hate drop down menus anyway. If you write CONTACT US by heaven, don’t push us into a maze and several dead ends. Give us Email, Chat, Phone links and let us work with you. If you won’t do that I’m really sorry but I’m going to find a different web host.
I have had the same bad experience and no resolution. I am furious.
I contacted support and they haven’t resolved the problem. I’ve asked for a refund and they never responded. It’s hopeless and frustrating.
Dear Sirs,
I would like to make clear my total dissatisfaction with the service and services provided by this site that are greatly harming my work.
A week ago I decided to do a plan upgrade and all my problems started from this.
I stopped receiving my emails, important emails, my page was suspended (second the contact I made, it was because of the upgrade and there was an internal system update (I understand it is an internal problem). They said that in a few hours my page and my email would receive messages again. Still nothing working.
I am determined to cancel this account, a total lack of respect with the user and has been damaging my work.
I tried sometimes to solve by the chat and then I realized the total lack of preparation of the siteground to provide any kind of assistance. Nothing solved and I wasted precious time.
It is very sad all this is happening and I am already taking the appropriate actions so that the siteground does not harm other people as well.
Marcio Cabral