Head Office
SCBD Lot 10,
Jl Jend Sudirman Kav. 52-53,
29F Jakarta Selatan, Jakarta 12190,
Indonesia
Customer Service
Phone: 1500702
Email: help@support.shopee.co.id
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About Shopee Indonesia
Shopee is a leading ecommerce platform in Southeast Asia. The mobile-first social marketplace began in Indonesia in the year 2015. Part of Singapore-based Sea Group, Shopee sells a wide range of products on its website as well as Android and iOS apps. One of the most downloaded apps for shopping in Southeast Asia, Shopee boasts a catalog of more than 80 million products. It is not just a shopping destination, but a marketplace giving opportunity for sellers to register and grow their business.
Shopping on the website can be done by keyword on search or category. Some of the top products you can shop include computers, laptops, smartphones, phone accessories, cameras, vacuum cleaners, washing machine, air conditioner, refrigerator, apparel, kids fashion, bags, shoes, fashion accessories, watches, perfume, cosmetics, stationery, toys, car interiors/exteriors, vehicle lubricants, sporting goods, snacks, instant food, among others. Products on Shopee Indonesia can be filtered by parameters such as price, color, rating and shipping options. The product pages offer useful information on an item. It has a detailed description, along with specifications, and delivery options available. The seller profile shows the popularity and storefront of items sold. Reviews on each product help buyers make purchasing decisions.
On Shopee homepage, buyers can see the bestselling products and those newly launched. If looking for discounts, you have a separate section that has listed items on sale with up to 70% off the retail price tag. The Shopee Guarantee program assures buyers that payment will be released to a seller only after item has been received in good condition. Purchases on Shopee Indonesia can be done using credit cards, Internet banking, ShopeePay and cash on delivery. You can also visit the Indomaret or Alfamart outlet to pay for an order. For those who are on a shoestring budget, you will find option to pay through installments.
After successful payment, you will receive an email with confirmation and details to track delivery. Purchases with a minimum order value enjoy free shipping. Express shipping options are available for those who need faster deliveries. Shopee partners with Pos Indonesia, J&T Express, Shopee Xpress, GoSend, ID Express, Indopaket, and Ninja Xpress for delivery. You can sign in to your account to view or manage your current orders. There is a return policy in place if you are not satisfied with the quality of products. The return terms vary according to product category. All refunds are processed in the original mode of payment. For queries or complaints on payment, refund, shipping, cancellation, or others, reach the Shopee Indonesia customer support. The Help section on the website answers most of the frequently asked questions.
