Shaw Head Office
Shaw Communications Inc.
Suite 900, 630 – 3rd Avenue
S.W., Calgary, Alberta
Canada T2P 4L4
Phone: (403) 750-4500
Fax: (403) 750-4501
Shaw Customer Service
Reach the below contacts for customer service for home phone, internet or HDTV.
Phone: 1-403-716-6000 (general)
Phone: 1-877-742-9249 (business services)
Phone: 1-888-472-2222 (technical support)
Phone: 1-888-221-1687 (complaints)
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Find a Store
Click here to locate a Shaw store nearest to your address. You can visit a local store to subscribe to new services, or to clear your outstanding bills.
View/Pay Bills Online
Click here to view or pay your Shaw bill online. Payment can be made by credit card or net banking. Customers can also opt for payment by cash, cheque or via phone. Besides viewing or paying bills, customers can login to manage phone, internet or TV services available on the account.
Online Store
Click here to visit the online store of Shaw. The Shaw store offers home phone, internet and HDTV plans. Home phone plans include features such as call display, call forward, call blocking, voicemail & call waiting, call return, among others.
About Shaw Communications
Shaw was founded as Capital Cable Television Co. Ltd in the year 1966. Today it is one of the largest telecommunications company in Canada, serving over 3.4 million people. Shaw’s services include broadband cable television, internet, home phone, DTH services, among others. Shaw has over 1,200,000 Digital Phone lines. At the end of fiscal 2011 there were over 1.8 million Digital customers. Further, Shaw served approximately 2.3 million cable television customers in five provinces.
Shaw companies include Shaw Direct (provider of digital direct-to-home satellite TV in Canada), Shaw Broadcast Services (satellite-based services), Shaw Business (provides data networking, video, voice and Internet services), Shaw Tracking (offers computing technology and wireless data solutions), and Shaw Media (television brand). Shaw Media in fact operates 18 of Canada’s most popular specialty channels including, HGTV Canada, Mystery TV, National Geographic Channel, Showcase, History Television and TVtropolis.
As at August 31, 2011, Shaw employed approximately 12,500 persons. Headquartered in Calgary, Alberta, Shaw in 2011 had revenue of $4.74 billion. For more information, visit the website or speak with a Shaw customer service representative.
I was moving and I spoke to a representative to move my service, the lady I spoke with asked if I wanted faster internet it would cost me just over$100 a month and if I didn’t like it I could cancel within a month, I didn’t see a difference at all in the speed or quality of the internet so not even 2 weeks I would say around a week I called to say I didn’t want the upgrade and I just didn’t want the 2 year commitment, they told me there would be a cancelation fee, I said no, I was told I had a month, they were not good at all, I told her to go listen to the recording, she did and said they heard the discussion but no mention of a month to cancel, I told her I would like a copy of that recording. I think 380 to cancel an upgrade a week into having it, I have now gone to Telus, yes I see an incredible change in the speed of the internet, so happy with it.
Yes sir! Shaw has the WORST customer service ever. Time to talk to the media and voice our stories people. Enough is enough with the service both human and machine.
Shaw cable cannot get their act in gear when it comes to customers service on the phone when you tell them to cancel something they don’t do it right away like the customer wants. Plus Shaw charges way too much for their cable and sends out bills 2 weeks apart doesn’t give the customer a chance to pay a bill. They want their money right away or else they cut you off. Bell mts is cheaper than Shaw, why is that?.They sent us a cable box for the tv and it didn’t even work at all.
I cannot understand how an owner of a company could not be embarrassed by providing such disgusting customer service. These people just don’t care.
Shaw has the most rotten service I have ever seen. They have gotten too big with over 3 million subscribers and billions of dollars in revenue, and with their service going down the sewer, they don’t care anymore. All they do care about is the executive compensation payout and their shareholders. Customers are only in the rearview mirror, as they look after themselves. They contribute to all political parties and have standby lobbyists to pounce on the CRTC when things do not go corporate. We don’t stand a chance. GOODBYE!!!!!
Went to Woodgrove mall to update our cable, internet and to get 2 new cell phones and cell phone plans. Erik was standing at the door on his phone. When we asked if we could go in and talk to someone he ask about what. When we gave him information he was extremely rude, very condescending and would not let us into the store to talk to anyone. There was no one in the store at all. I understand the covid rules but what happened today was unbelievable. The customer service was the worst I have ever received anywhere. We have since gone and talked to shaw on line and received wonderful service. from Gurpreet. Also Erik said that the phone Shaw give out information that isn’t correct. Hell will freeze over before I go to the shaw store and will tell everyone that don’t bother…..so you could close the store and be farther ahead.
We have had the pleasure of four service representatives visit our home since Jan. 2021, all during covid time restraints. None of which could provide an operable functioning Wifi and TV upgrade your company recommended, due to our system becoming obsolete. For five month now we have spent countless hours on phone waiting time and getting nowhere. Your chat system is so absurd to even suggest someone with very little knowledge, assisting technical issues through a chat without resolve. Always polite apologies and no one taking ownership of your errors. We had few issues in the past decades with the prior more competent staff. Your current crew either are working from home and not giving a care or your untrained service people sent out to homes, provide such inadequate service were if employed in any other field, they would be terminated promptly. Perhaps it is your training that has failed. You have wasted so many hours of our valuable time, you should be providing huge compensation for such failures. We are premium paying clients receiving substandard, not even mediocre service. Our internet continues to go down right during critical time frames and your TV service has been intermittent since your new proposed upgrade. For such a large company you should have an adequate customer service in place, one that takes ownership and provides solutions, an office with a human contact that actually follows up with complaints and makes it right.
Shaw customer service is horrible. Hours long wait times to get a hold of anyone. You send an email asking for a call back and they say they cannot do it on the platform. Just being told everytime to basically sit on hold for w or more hours to talk to anyone. This is not a company that cares about their customers. Do yourself a favor and sign up for any other company rather than Shaw. 25 years means nothing to Shaw. They got too big and don’t care anymore
Shaw has gotten too big and it has been reflected in their customer service. Customer service is almost non existent now – It’s horrible. Wait times to talk to anyone are hours long wait times. Such a big company sould have a call back feature. Emails never get a reply. You can’t even get help in a Shaw store in your local mall anymore. They tell you they don’t deal with customer service in the stores anymore. You have no choice but to wait on hold for hours at a time. Save your money and go to another provider.
I was a subscriber however because of content and how it was packaged I requested options. I was promised all manner of service a rebate for service problems none of which came so I cancelled the service despite repeated empty promises to make it right. I am looking at my options stay with streaming or go to one the other Shaw services. The information online is too vague to commit to I do not want to repeat past problems so I would like you to send me package details of a middle choice.