Head Office
Style House, Eldon Place,
Bradford, BD1 3AZ
United Kingdom
Customer Service
Phone: 0808 252 4641 (general)
Phone: 0808 274 2720 (general)
Phone: 0808 278 3148 (new orders)
Phone: 0808 278 3960 (new orders)
Phone: 0808 278 2353 (complaints)
_____
About Safestyle UK
Safestyle is a leading supplier and installer of high quality doors and windows across the UK. Founded in the year 1992, the company manufactures and sells PVCu double glazed windows and doors that are secure, modern and customisable. Part of Style Group UK, Safestyle boasts of over 800,000 customers. All its products come with a transferable 10 year guarantee.
Under windows, you have uPVC windows, sash windows, heritage windows, bay windows, arched windows and tilt & turn windows. They are also available in a range of colors such as Oak, Rosewood, White, Grey and Cream. The windows are A-rated and are internally beaded with a 9 point locking system. As for doors, you have composite doors, uPVC doors, patio doors, french doors, half glazed doors, stable doors, to name a few. The uPVC doors have 11 locking points and are more thermally efficient than wooden doors.
Safestyle manufactures all products at its own facility that spans 18 acres and makes more than 5,000 frames and 12,000 double-glazed sealed units every week. Payment for new orders can be made through cash, cheque, debit or credit card. You can also enquire for interest free credit. Finance options include 24 months Interest Free Credit, 12 months Buy Now Pay Later option or 36 months Interest Bearing Credit. You can locate a store nearest to your address here. For more information or queries on new products, installation, payment, finance option, or others, reach the Safestyle UK customer service.
After being let down on two occasions for someone to come out and give me a quote. I gave Safestyle the benefit of the doubt and ordered a new front door. we were really happy with the door and fit. A few weeks before Christmas we noticed the door wasn’t closing properly so telephoned to have some one come and and look at it. They were informed that we needed an early call as my mother would be going out at midday. Noone arrived and she telephoned to cancel call. Over the Christmas period my brotherin law visted us and confirmed that the door had dropped which was why it was making the sound and not shutting as it should. Two attempts later, safestyle finally came to look at the door, the man was very rude to my mother and basically said there was nothing wrong with the door but then proceeded to adjust the screws. I think this is absolutely appalling behaviour, the door wasn’t the cheapest and I was assured 10 year no quibble guarantee! not to be made to feel we were putting the chap put disgusting Customer Service!
Totally disgusted with safestyle! I have had a back door fitted contacted them about the door I can’t lock it or unlock it!! I am a pensioner living alone told them it was a fire risk they said can’t get anyone out till January!!
They have the worst customer care relationship I have ever had the misfortune to come across.
All phone numbers lead to the same place and there is no one else to talk to. Getting a return phone call is impossible. They try an book an engineer to visit you who will fix, temporarly, any problem. Trouble is it is temporary and soon comes back.
The maintance department does not seem to be interested in any permant repair.
I couldn’t agree more so far I have used the customer complaints online service 4 times, sent a recorded delivery letter, reported the company to trading standards and reported them to the glass and glaziers federation.
I have also tried to speak to the installation services ended up waiting in a queue for 15 mins before I had to go somewhere.
I have had an inspector out who agreed the installation was crap. The installers left so fast they left behind a jogging top and a pair of gloves.
I suggest you call 01274 842 (then choose a further 3 digits) you may get through to the area manager.
We would like to commend Safestyle windows for their excellent customer care. We had a problem with one of our windows which was dealt with speed and efficiency from start to finish, the service engineers who were sent out to us were so helpful and polite as were the original engineers who fitted all our windows. We would recommend Safestyle every time they are such good value and as we said their after care is excellent … Well done everyone at Safestyle. Thank you …
To whom it may concern,I had my windows and doors fitted by yourselves on Friday 30th April and I am very pleased with the installation and the product. Contract number 1255888.
I have 2 queries the first is, I took out the 24 month interest free option but have no confirmation of this arrangement other than my original purchase contract and would like to check that this is a 2 year contract as my first payment will be taken out of my bank the beginning of May. My 2nd query is the fact that during the very hot weather my french doors would not shut until the weather cooled down, is there anything that can be done about this other than wishing for cold weather? Thank you for your time.