Contact Ross Dress for Less: Find below customer service details of Ross Dress for Less, including phone and email. Besides contact details, the page also offers a brief overview of the department store chain.
Head Office
Ross Dress for Less
5130 Hacienda Drive Dublin,
CA 94568, United States
Customer Service
Phone: 800-335-1115
Email: [email protected]
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About Ross Dress for Less
Ross Stores is an American department store chain established in 1982. The company, headquartered in Dublin, California, operates close to 1,370 stores across 37 states. Selling products on discount, at Ross you will find a range of merchandise that include clothing, footwear, bedding, furniture, beauty products, and housewares. Use the Store Locator on the website to find a Ross outlet nearest to your address. You can search by city, state or zipcode. The apparel, footwear and fashion accessories sold at Ross can be seen on the website along with high quality pictures. You will find a wide variety of brands, many of them sold at 20-60% below regular department store prices. The affordable pricing makes it the nation’s largest off-price retail chain. As for returns, note that shoppers can visit Ross within 30 days of purchase and request for refund. Merchandise returns with a receipt older than 30 days will be exchanged or credited with store credit. For more information or queries on payment, refund, cancellation, or others, reach the Ross customer service.
Tonight my wife and I went to the Ross located at branch # 1953 S. Brand Blvd. Glendale. When we went to the cashier (Stephanie) to pay, then on the way out we found out she charged us twice for one item (double charge). We told her “You charged us twice” nicely but she ignored us and told us just give me your receipt in a very rude way! She didn’t even say sorry for her mistake. And she told us you are so wired!!!
Can you Imagine? She started arguing with us, in front of customers so we asked for manager she said “I AM The MANAGER”. Unbelievable! We ask for her name she said I can not give my name to you.
I really have a difficult time shopping at South Lakeland Ross store. What is it that the manager can not comprehend ,that the dollar spent in this store, is at the register. Cashing out a customers purchase should be the top priority. I was in the store Sat. May 22,2022, the Line to cash out was 35 people, only Three Registers open?? They were items thrown on a shelves shopping carts left in the isles with merchandise, because the cashiers were so slow. This store has had this problem for years. This store could have double profits if the would concentrate on cashing out the buying customer. People in our area really like the selections offered and are willing to a limit to shop at Ross. This particular day I was able to, travel, shop and check out the same merchandise at Walmart in 30 minutes. Please organize this store. This is not the only time this has ever happened.
Employees in the metro Atlanta area need training in Customer service. “Welcome to Ross” is not customer service if there are 2 employees and one of them is hanging up clothes while a customer stands at the register and the other employee shows jewelry for 10 minutes. All the while, the line grows to 20 customers deep. After associate with customer at Jewelry counter finished showing jewelry, she comes over to assist Associate hanging clothes. They can’t figure it out so 15 minutes after I enter the line, manager arrives and 20 minutes later the line begins to move with manager as third cashier. If as a retail store you can’t see what’s wrong here, you should try something else. This is the Tucker Georgia store on Tuesday, March 8 2022. Apparently wherever the manager was, she was not able to see the line growing from 5 to 20 and people opting to leave items and walking out of the store.
Ross Guam Tamuning Location has the worst management customer service. Ross Executives needs to look into the management they employee.
I had the worst experience at Ross Guam Tamuning Location. By FAR the WORST encounter I have ever experienced by a SUPERVISOR, actually by anyone, at ROSS.
ON 09.19.21 after 8PM, I was looking to purchase a Saint Laurent Sunglass. This sunglass was missing it’s Authenticity Card, which was available in another Saint Laurent sunglass.
I asked the associate if we are able to take the other Saint Laurent sunglass authenticity. Since I work in the luxury industry, I have knowledge on authenticity, & explained that the authenticity is general & can be used for any Saint Laurent sunglass. The associate was nice & said she has to ask her supervisor. Which of course I understood.
Supervisor, Cristina, came. Associate explained the situation & immediately the supervisor said no. I wanted her to hear why I was asking for the other authenticity. I mentioned that I work for luxury retail and that the authenticity is general, and that’s why I was asking to get the authenticity.
Instead of saying I’m sorry we can’t do that,
which I would have understood. She blantly said loudly “DO YOU WORK AT ROSS! AT ROSS WE DON’T SWITCH!” And I responded ok, thank you.
She embarrassed me in front of my husband & the associate. The associate felt so bad that she kept apologizing for her SUPERVISOR’s EXTREME RUDE behavior. A behavior that should never be tolerated, shown & done in front of her staff. Not a good role model, & most especially not a good leader.
I would like to file a complaint at ROSS GPO in Tamuning, Guam USA 96913 February 05,2019 around 5:45 pm.
The cashier (name not known) and the manager (Lucy) during that shift were rude and both did not want to hear me out.
Scenery:
I was on a personal call on my cell phone, so I had my mother fall in line to pay for the item(s) we were buying. (Please take note she is a tourist to Guam and senior citizen and the cashier at the time (register 13) had no courtesy).
I saw this guy (customer) yelling at my mom to step back and move away from him with a hand gesture. My mom moved back. The guy was so disrespectful to my mom and the cashier said nothing. The moment I saw the guy doing that to my mom I rushed to my mom and I asked her why the customer was yelling at her. My mom said she didn’t know and had no idea. She only knew that the cashier called “NEXT CUSTOMER IN LINE NUMBER 13.”
So, I found out that the cashier was not done with her transaction. The guy was not done entering his pin number for his credit card number to pay for his items. I completely understand his reaction (a complete stranger coming from behind him while he is entering his pin number). But just the way he reacted and responded to my mom was almost racist in a way. It was very embarrassing to my mom for him yelling at her in the front of how many people/customers there.
So, I made the guy finish his transaction and I let him go because I didn’t want to create any trouble with him. Besides I would think that it would be the part of the cashier’s or management’s position to control such a scenario. Thinking the cashier will say something to my mom after the incident, some sort of gesture of apology, but….nothing!
I asked the cashier nicely “why are you calling the next customer in line if she’s not done yet with her current customer?” She answered me back rudely with “, THAT IS OUR POLICY AND TALK TO MY MANAGER!” It was very disrespectful and unprofessional on her part. I asked the Loss and Prevention person if I could speak to the Manager on duty and she referred me to Lucy. I tried to explain to Lucy what occurred and felt that she too brushed off my concern. The only issue she kept pushing was that it was store policy.
I don’t understand your store policy and why a cashier would call a customer next in line if the cashier is not done completing the transaction before the next customer is called. Someday this will cause customers to complain or even argue because of this policy. And if it is store policy, why isn’t it posted on store walls or by the cashier?
I just need peace of mind not for me but for my mom. As I mentioned earlier, she is a tourist here on the island and this was her first experience at a ROSS Department Store. It was so very embarrassing; as a daughter, I was heart-broken at the situation and so dissatisfied with the professionalism and customer services that the staff gave that night.
I truly hope my complaint does not go unnoticed. I am a regular customer at your store and I enjoy the great deals that I find. I just didn’t appreciate the type of management that was given.
Great customer service rendered by Quentin at Ross store#754 Houston,Texas. Quentin was very professional,courteous,and also had great product Knowledge. (Many Thanks) to Quentin for making my shopping experience a pleasure.