Contact Romwe: Find below customer service details of Romwe.com, including phone and email. Besides contact details, the page also offers a brief overview of the company.

Head Office
Romwe
Nanjing, China

Customer Service
Email: [email protected]
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About Romwe
Romwe is a Chinese fashion retailer founded in 2008. Headquartered at Nanjing, China, Romwe deals with a wide range of trending fashion items for men, women and children. On the website, you can shop by categories such as clothing, swimwear, accessories, footwear, bags and home decor items. Under clothing, you can find tshirts, lingerie, bodysuits, shirts, shorts, trousers, dresses, among others. There is a Sale section for those looking for hot discounts. Romwe allows shoppers to filter products by size, price, color and specific feature.

Purchases on Romwe can be made using Visa, MasterCard, American Express and Discover cards. Shipping options are revealed during checkout. Romwe ships to major cities worldwide. As for return policy, the company accepts return for refund within 30 days after delivery date. Bodysuits, lingerie, sleepwear, swimwear, jewelry, and accessories cannot be returned or exchanged. All refunds are processed within 5 working days. For more information or queries on payment, refund, cancellation, delivery, or others, reach the Romwe support.

6 Comments

  1. Catherine blaize Reply

    Hi good day am a bit disturbed and disappointed because part of my order is missing. I ordered the storage shoe boxes and unfortunately only the box covers I received and not the boxes. Can some please let me know what’s going on with my rest of the oder. Am very much concerned about my order.

    Thanks much

  2. I have placed an order in ROMWE Nd I have pain from debits card and it also deducted the amount from my account and still it’s on processing and I hv placed order on 26 of August still it’s in process.
    I wnt my order by 25 of September cause I have big event in September.
    Wit due respect plz do it fast .

  3. Lenee lango Reply

    My order hasn’t been processed yet. It’s been 7 days they said in the shipping info that the process takes about 4-2 business days. Please tell me the estimated date when they will be arriving. #RWZAP42777

  4. Hi I’ve recently sent my order back but I’ve realised that I sent it to the address that’s on the packaging which is not the right address it’s 3 swimsuits if they’ve still got the take on them can I be refunded and what do I do about the address I have sent it to will you still receive my order there’s £30 worth

  5. I have tried to place an order however the computer will not allow the order to go through. Is there a phone number to call customer service?

  6. Donna Baxter Reply

    Has my order shipped? Ref#: ZKZVVF90
    What is the estimated date I will receive
    the merchandise? Is it being delivered to the
    P.O. Box or physical address?

    Thank you.

    Donna Baxter

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