Head Office
TB-13-2, Level 13, Tower B,
Plaza 33, No. 1 Jalan Kemajuan,
Seksyen 13, 46200 Petaling Jaya,
Selangor Darul Ehsan, Malaysia
Support
Phone: 03-2027-4737 (general)
Email: qoo10@qoo10.my (corporate queries)
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About Qoo10 Malaysia
Qoo10 is a leading Southeast Asian online marketplace founded by Ku Young Bae. Established in 2010, Qoo10 has operations spanning Singapore, Malaysia, Indonesia, Hong Kong, China and Taiwan. The online shopping portal is operated by Singapore-based Qoo10 Pte Ltd. Qoo10 began in Malaysia in the year 2011. On the e-marketplace, customers can shop from an extensive range of products including digital, fashion, accessories and much more. People can buy as well as sell products on the platform. On the website, consumers can shop by keyword, brand or category. While on the homepage, you can see the latest and trending products. Additionally, you also will products that are available on a discount.
If shopping by brand, on Qoo10 Malaysia you will find clothing, shoes, fashion accessories, cosmetics, bags, smartphones, computers, televisions, home electronics, cameras, bedding, furniture, home decor items, stationery, pet supplies, groceries, drinks/snacks, toys, books, collectibles, to name a few. The Time Sale section on the main menu leads shoppers to a page where you will find products with limited-time discounts. The extremely limited time listings could run between 10am to 5pm. The products are also available in limited quantity. While there, also explore the Daily Deal section where you will find hot deals on a wide range of products. The Bestsellers section will show you apparel and electronics in demand. Some of the top brands you will find listed include Fossil, Gucci, Citizen, Dior, Xiaomi, Fila, JVC, Oppo, Asus, Huawei, Panasonic, Samsung, Bosch, Jabra, Philips, to name a few.
When clicking on a product, shoppers can see detailed description, along with pictures. Other information published on the page include payment and shipping. There is a review section that has feedback on the item left by other buyers. The reviews can help you make up your mind on the product you are interested. Payment for purchases can be made using major credit cards, direct cash transfer and PayPal Express. During checkout, you can see the shipping methods. The standard/express delivery can take anywhere between 3 to 4 weeks. Most shipping are processed within 4 working days. Shoppers can view and manage their orders by signing into their account. Refund terms vary according to product. If QXpress RPC is enabled by seller, you can return item within 7 days from delivered date. You can request for return from the My Qoo10 page.
If you are a regular shopper on Qoo10 Malaysia, register for the membership program to enjoy a range of benefits. The Q-members program allows shoppers to enjoy credit points on purchases. The points vary according to the tier level – VIP Member, Gold Member, Silver Member and Green Member. Also look for Q-stamps and coupons that can be applied during checkout. For complaints or queries on payment, cancellation, refund, or others, reach the Qoo10 Malaysia support.
