Contact Proximus: Find below customer service details of Proximus in Belgium. Besides contact details, the page offers information on the company’s products and services. Reach the Proximus customer service below for enquiries, complaints or feedback.
Proximus Head Office
Boulevard Roi Albert II 27,
B-1030 Brussels
Proximus Customer Service
Phone: 0800 55 800 (local)
Phone: +32 475 15 60 30 (international)
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About Proximus Group
The Proximus Group began as RTT, the national telegraph and telephone company, in the year 1930. Later in 1992, it’s operations were carried under the Belgacom brand, leading to the creation of the Proximus mobile network. Today it is the leading Belgian telecommunications company offering voice, data, digital television and internet solutions. Since 2014, all the company’s offerings have come under the Proximus brand.
For mobile users, Proximus offers several plans that uses the 3G/4G network, offering a variety of features. There are also prepaid cards that can be used on tablet, laptop and smartphones, and can be recharged on the website using debit/credit cards. 4G network subscribers benefit from a speed of up to 50 Mbps. Proximus also launched 4G+ network in October, 2015, in 20 major cities offering a speed up to 225 Mbps. The company currently has some 1.3 million hotspots in Belgium.
Looking for fixedline? Try the Happy Time XL that offers free calls in the evening and during the weekend, in addition to free minutes for mobile calls. The added features include three-party conference call, caller ID, call waiting, voicemail, among others. To recharge, view bill or make payment, you can access the MyProximus web dashboard or download the app.
As for internet, there are plans from 50 Mbps to up to 70 Mbps. One can also use the wi-fi hotspots to surf on the go. Also the 4G network ensures you can watch live videos without interruption and download large files in a jiff. You can also use a mobile USB modem or router to access internet on multiple devices. If you dint know, there is Proximus TV for those looking for HD quality entertainment and over 80 Belgian and international channels. The service also allows you to record and replay or even view your favourite movie or show on laptop, tablet or smartphone. You can also get access to premium content through the Movies & Series Pass.
For business users, Proximus offers mobile, fixedline, internet, cloud solutions, IT infrastructure, video conferencing, call routing, ICT services, unified communications, among others. For more information visit the website or speak to a Proximus customer service representative.
With regard to installation of Internet services, TV and fixed telephony (Référence: R000000110000K64C0).I am a customer who wants the most of the value offered and it is not possible to wait, especially because I have 2 children, who still does not benefit from TV and the Internet, nearly a month.
We signed the contract with the promise of service installation in 1-2 weeks. After 2 weeks, on 20.10.2021, when presented the technical team, they could not make the installation motivating that they are not specialized on optical fiber connections. I later found out that it was an error of the commercial department that did not properly insert the installation address in technician systems, did not know that it was an optical fiber connection and send another technical team. With the promise that another team will return to install it in the same day, I wait in vain, because no installation team came.
After few days, I have been called and verified on personal data and agreed on the installation date, mentioning second time that even in the message already received (with account and password) the address data is wrong. Subsequently, I received a message that the installation will be made on 26.10.2021, the date on which no installation team was presented, nor did we receive any notification in this regard.