Contact P&O Cruises: Find below customer service details of P&O Cruises, including phone and email. Besides contact details, the page also offers an overview of the cruise line and its services. Reach the P&O Cruises customer service below for queries, complaints or feedback.
P&O Cruises Head Office
Carnival House
100 Harbour Parade
Southampton SO15 1ST
P&O Cruises Customer Service
Phone:Â 0843 374 0111 (general)
Phone:Â 0131 226 8511 (Cruise Connect)
Email:Â [email protected] (lost & found items)
____
About P&O Cruises
P&O Cruises is a leading cruise line that was founded as Peninsular & Oriental Steam Navigation Company in the year 1822. A subsidiary of Carnival Corporation, the British-American company currently has a fleet of eight ships. The latest to the fleet was Britannia, a modern ship with special features such as a state-of-the-art cookery school, a three-tier feature atrium and a combined entertainment and dining venue. The 141,000 ton ship is the biggest cruise ship built for Britain. In 2014, P&O Cruises was the winner of Best Family Cruise Line, British Travel Awards. It also was named the Best UK Departure Cruise Line.
Visitors can book a cruise by duration (from 2 nights to 30+), by region (Africa, Australasia, Caribbean, USA, Far east, Indian Ocean, South Pacific..) and by type. There are close to 400 cruises you can choose from. Some of the popular ports include Amsterdam, Bruges, Barcelona, Bilbao, Lisbon, Monte Carlo, Rome, St Petersburg, Venice, among others. The current ships in the fleet are Britannia, Aurora, Azura, Oceana, Ventura, Adonia, Arcadia and Oriana.
There are 3 fares to choose from, P&O Cruises Select, Early Saver and Saver fares. The various cabins found are suites, balcony cabins, standard outside & inside cabins, single cabins and family suites & cabins. They all come with refrigerator, safe, in cabin-television, luxurious toiletries packs, tea & coffee maker, 24-hour room service, writing desk, personal cabin steward, among others. The suites offer a king size bed, bathroom with full-size whirlpool bath, dressing area, iron, lounge area, DVD player, mini stereo and balcony with table and chairs.
All meals and snacks are included in the ticket fare. You also enjoy the best in entertainment, live music, sports courts, swimming pools, fully equipped gym, sauna and steam rooms. You also receive well researched itineraries with expert guides. The land tours have been tailored to accommodate flight times and ship arrival and departure. Majority of the cruises leave from and return to Southampton. As for luggage, P&O allows you can take as many bags as you can fit into your cabin. Each bag should however not weigh more than 23 kg. For airline transfers, check the luggage restrictions with the respective airline.
If you loved your cruise, join the Peninsular Club, a loyalty program that has six tiers. Members earn points every day spent on board. Members also enjoy a dedicated telephone, dedicated Loyalty Manager and special discounts on products and services. Ready to book? Click here to book or retrieve an existing booking. Payment can be made using Visa, Mastercard, American Express and Diners Club. For more information or queries on cruises, payment, schedule, or others, reach the P&O Cruises customer service via phone or email.
I booked a cruise for myself on P&O Through ROL Cruises. The cruise was at Christmas this year. Unfortunately I have had to cancel because of my deteriorating health. I have been diagnosed with terminal Cancer and My family were not happy with me going on my own. I have not received my refund as yet but I am not too happy with ROL KEEPING MY £600 deposit. I have been a good customer with P&0 over the last 20 years and thought I would have been treated better.
I have just taken a vitual tour of the latest p&o ship Iona which I am booked on in November. What a disappoinment! It looks like a shopping mall – cold and characterless with little ambience – utilitarian like university decor. The most interesting venue seems to be the Sindu restaurant. Andersons is a travesty of what it is like on other ships. P&O it will be the first time I travel on this ship and the last.
Very disturbing to hear of incident on Brittania.How was it possible for passenger to walk through ship dressed as clown without being apprehend by crew. Am booked on two week cruise this September and another next June. Dress codes are clearly spelt out in your brochure. On cruise last year it was clear some passengers had total disregard for the code which were not being enforced by crew.
Concerned at the lack of response to the questions and queries raised on the P&O ‘contact us’ portal. With a cruise booked on the Iona in September and payment due this month, there is no communication to confirm if still all going ahead. Have tried to phone several times, but just get cut off abruptly with the message ‘extremely busy, please try again later. Just not acceptable, and shall expect a refund of my deposit if the situation does not improve
Dear sir / madam booked two cabins on Britannia B913 ref no 19PO 259441 on the 27th February paid in full.Only to discover on 19th March that the price dropped drastically .
If we had waited two weeks we would have saved ourselves £1300 to lose that much money in the short time is outrageous. You say in your literature to book early to get the best deals.
If this is the best deal something is very wrong in your priceing you are going to have a very lot of disgruteld passengers on this cruice knowing that the people in the next cabin paid a lot less around £700 per cabin in are case.By the way we could still choose are cabins free coach and on board spending in the lower price. A very very unhappy PO customer.please try and make amends.
Dear Brian – Ihave the same problem but the hike in price is regarding a handicapped cabin. ridiculous! In my case I have referred my case to the EU commission regarding the 2010 EU Disability Act. Their business practices are unfair and discrimination against people who are handicapped. I have also asked them to make amends but I won’t hold my breath. Martha Harlam
Cruise ventura caribbean 4.1.2019 till 1.2.2019 ) During our recent holiday we booked a 11 days package in “the retreat “we couldn’t use the retreat for the whole package “the severity of bad weather “not safe” they charged us £275. 00 we asked for the remainder of the money only to be told that (manager discretion ) non refundable no one ever mentioned that before booking otherwise we would have only booked for 7 day’s .
When will your 2021 summer program be released? I am disabled using a wheelchair and need a disabled room with the wet room and all the other aids. These cabins get booked up very early.
We have been on 5 cruises with you, I am looking to upgrade our history of the ships and our current peninsular club status. Please could you confirm the names and dates of the cruise ships.
Regards
I would like you to stop sending brochures and offers by Royal Mail. I have made this request once before. I will be very grateful if you will respect my request this time. Thank you.
I hope you can help me. I have had to cancel a disabled cabin due to serious illness. I still have another cabin booked but have been told I will loose my deposit on disabled room. I hope you can reverse this decision as its nothing we could foresee. Booking reference is WLWGDC.
I love cruising this upcoming cruise will be my 3rd and is special in so many ways.
-My husband did not enjoy our recent cruise as much as I did and I want him to fall in love with cruising again so we cruise for years to come
-My sister and her husband have never cruised before and we are shouting them for her 40th birthday.
-If all goes as I want I will be having my 50th birthday on a Cruise. I have already informed my family to start saving now and most are super excited.
I have had nothing but problems booking this cruise-even initial booking stages I had headaches. I wanted to make a complaint and was told the process was the cruise specialist passed on my complaint – that was on the 8th Oct I havent heard anything back to date – I also rung about paying the deposit last week – I wasnt mad when I started I was definately over it by the time I finished my call
I called today about payment again and was listen to, given options and felt positive about our up coming trip.
Booking stage needs work, specials feel like traps.
Unsatisfactory excessive cabin vibration-C292 aft on Oriana on cruise X819, presumably from the engines.Why is sound insulation so inadequate-can well see why you have sold this ship.Our trip was spoiled by disturbed nights whenever the ship’s speed exceeded 19 knots.We were offered another cabin if one came vacant but this did not happen.
I had to cancel a cruise just two days prior to travel due to my wife being admitted to hospital for an operation totally unexpected sudden medical problem.
I was told that under extenuating circumstances sometimes you could exchange for another date rather than cancel.
Hays travel checked and there is availability at a later date but P O say that sudden need for medical operation is not an extenuating circumstance????
One of there staff commented death was an example.
I did comment that had that been the case I would hardly have asked for an exchange and consider finding another partner to accompany me.
Such a shame confidence in P O well and truly dented having had several cruises with them will make me consider using alternative providers not in the Carnival group.
I have just returned from my wife’s and i’s first cruise ,this was a treat for her 60th birthday .
We had a great time a card from the captain and the flowers as requested.
The only complaint I have is when we embarked we were never asked if we wanted a photograph , on the format night I saw a member of staff selling the photographs .
I asked how you got them and she said they asked everybody when they boarded , this is not true. A very disappointing end to a great time.
Could not get any straight answers why we weren’t asked.
My wife doesn’t have anything to remember her time away.
When I sent an e-mail p&o didn’t want to know.i look forward to their response if any.
Have booked a P&O cruise in September,since booking have been diagnosed with osteo arthritis of my left hip,this together with a back problem means that i have limited walking ability. Will I be able to hire a mobility scooter for the length of the cruise,
I suspect that I would require a fold up one that will be suitable for the cabin that I have booked.My cruise reference is WC2RDV,cabin number N826 on the Ventura
Good afternoon,
I am sending this email to you to inquire about getting a surprise for our friends who are celebrating their golden wedding anniversary on the voyage number E818B the Oceana. This is their first cruise and are joining the ship at Valletta, for a weeks cruise.
I was thinking along the lines of a bottle of champagne in the cabin when they board, and decoration of cabin as a surprise as they really are are a very special couple.
Their names are Mr Robert and Mrs Margaret Rockall.
Could you please get in touch with me to arrange something, your help in this matter is very much appreciated.
kind regards, Mark.
Can you tell me if there will be an Art class on N828
(Ventura 8th October 2018 for 12 nights) If there is, can you tell me the teacher’s name and what the criteria you use for holding an Art class on board.
Many thanks
Please could you advise me I have booked a cruise A833A flying from Birmingham in my haste i put the wrong date down I put the day we sail instead I should have put the Friday Date 14/12/18 I have nor recieved any conformation and I cant find anywhere where I can go to find out which hotel it was it was done through the personaliser please can you advise.
Having written and filed a complaint on line , a response by way of a phone call came on Tuesday the 19th in the morning. I was out but my wife took the call and told whoever it was I would be available from 1600 onwards, I have now been in for 48 hours waiting for a call from this person , with no contact as yet . Just how long do I stay in for ???.
Clifford Davies, where did you file your complaint?
I was told they (cruise specialists) file the complaints and I have been waiting for a response since 8th October
I have returned from a cruise recently and wish to make a complaint. Please give contact phone number where I can lodge a complain. Please provide name and contact number of person that i can talk to. Thanks
Why have you charged me for a telephone call “I DID NOT MAKE” @ £14.95. Cruise No N809 R257 on 17/5/18 at 1107pm CET ? I have no record of this I hope you have and it is signed.
We booked two saver HE balcony cabins on your cruise 26 May 2018, we under stood that the cabins would be allocated by you. The cabins where for my self and husband and second one for our sixteen year old son and his elderly aunt. Can you please explain why our cabin is on A desk at the front of the ship and our son is on desk R at the rear of the ship? You could not of selected two cabins further apart if you tried. If you do not want people to select saver holidays,then you should not be advertising these deals. There are still HE cabins availability on R desk, but we have been told by our tour company that you will not do anything to move us closer. I think if this is your policy to ruin people holidays you are doing a great job.
I sent a letter to you on the 14th April but have not had a reply as yet please can you look into this asap. Customer Service seems to be dropping standards as well as loads of other areas on your cruise ships, such a shame!
How can I find out my Peninsular number please. I have been on 4 P&O cruises but I cannot find my personal number to get 5% off my next cruise.
Thank you
We are a family group of 8 booked on Ventura Southampton to Norwegian Fjords. Some of our group wish to do trips (e.g. biking, paragliding) independently ashore in the ports. They need to organise and book these trips now to save disappointment. However, so far we have nothing to tell us the time they have available ashore. The booking confirmation states “early morning, morning, afternoon, early evening” regarding arrival/departures in ports. What does this mean please? In other words, approximately what time is “early morning”, “morning”, “afternoon” and “early evening”? I read that time details will be provided with e-tickets but if they are available only 40 days before the cruise, that is too late! We need more comprehensive information now please? Thank you for your help.
Hi I am quite embarrassed to ask this but I am severely allergic to milk but not cream funnily enough and I am going on the canary cruise on the 8th of April, my friend who cruises regularly with you says there was no cream available when she went ,unfortunatly it isn’t something easy to Carry around ,is there anyway I can find out if the ship stocks cream.i feel really stupid asking this but I need to know thanks
Hello, We are planning another family cruise with you, but our youngest is no longer eligible for shark shack because he will be 11 by the time of the cruise. Because Glen has a learning disability to go to 12+ would not be acceptable, could we send you a Drs certificate when booking and ask that Glen be accepted into the kids section?
Very confused about cruise connect . RCL go from Bury St Edmunds as do several other cruise lines.We are from Bury St Edmunds and have been told we must travel to Newmarket or Thetford to catch the bus.From a customers point of view Bury St Edmunds is on that same route smack in the middle and would cause cruise company no real cost nor time . We booked 2 cruises in May 18 and October 17.Tell me why Eavesway ,a wonderful company was taken away which ourselves and friends are now forced to get a cab to Newmarket to board a coach . Most unfair
I have friends taking the Britannia from Southampton on May 7 to the Canary Islands and would like to order champagne for their cabin, how do I do this???