Contact PLDT Home: Find below customer service details of PLDT Home, Philippines, including phone and email. Besides contact details, the page provides a brief overview of the telecommunications company and its services. Reach the PLDT Home customer service below for complaints, queries or feedback.
Head Office
PLDT Inc
Ramon Cojuangco Building
Makati Ave., Makati City, Philippines
Customer Service
Phone: 1-800-10-6727277 (Home Bro)
Phone: 101-Fibr/3427 (FIBR)
Phone: 171 or 02-8888171 (non-PLDT landlines)
Email: [email protected]
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About PLDT Home
PLDT Home is a leading telecommunications company in the Philippines. Established in the year 1928, the Philippine Long Distance Telephone Company (PLDT) is headquartered in Makati and employs close to 18,000 people. In 2015, PLDT posted revenues of PHP 171.1 billion. Its products range from fixed line to wireless services.
Under broadband, you have Home Fibr, Home DSL and Home Ultera. Landline products consist of PLDT Landline, PLDT Landline Plus and PLDT Call All. There is also Prepaid Call Cards with a range of currencies. PLDT Home Fibr is reportedly the country’s fastest broadband delivering speeds of up to 1 Gbps. The landline connections come with standard as well as cordless devices. The devices come with a built-in caller ID display, redial options, answering machine, among other features.
To know rates and benefits of various PLDT Home plans visit the website. You can even apply for a new landline or broadband connection right on the homepage. You can filter products by price and feature and confirm your order using Visa and MasterCard debit/credit cards.
Besides landline and broadband connections, PLDT has several value added products, including the Home TVO Stick and Home TVO Box. You can turn your HDMI-ready TV into a full-feature Windows PC by plugging in the PC stick. You can use it browse web, watch movies or play games. There is also the home monitoring system with motion and sound detection, Fam Cam. For those on the move, PLDT offers Smart Bro Pocket WiFi.
If you are an existing customer of PLDT Home, register for the PLDT Loyalty & Rewards program to enjoy points and perks on all products and services offered by the company. Register online to track your bills, subscribe to new services or make bill payment using debit/credit card. You can also locate a PLDT store nearest to your address to add new products or pay bills. PLDT stores are available across Metro Manila, North Luzon, Central Luzon, South Luzon, Visayas and Mindanao. For more information or queries on landline/broadband connections, payment, cancellation, store locations, or others, reach the PLDT Home customer service.
I don’t understand why You already have billed me twice even if I only used your services just for a month. This is so frustrating that there is no one to talk to with regards to my bill. Your IVR is not even recognizing even if I have selected the right prompts to select.
Despite all efforts (171, tracker, even driving to the head office here to complain) to find a resolution to our pending problem (we have no internet connection for more than week now), your service fails to deliver its promise. Reading through all the comments here, I will now have to stress myself by going through the process of disconnection. PLDT is ruthlessly cruel, callous and inconsiderate of their customers.
I have been trying to call all your customer hotline for 2 months now, unfortunately I am always directed to a voicemail giving options. Upon entering the service reference number, the voicemail says it does not exist but those numbers are in the billing statement and my account is more than 3 years already. I am trying to call because for 2 months now I am not able to use my internet because every time I turn on the modem, it says the allocation have been used up. I am paying but I am not able to use the service.
It is very disappointing that companies as big as PLDT and SMART could not provide the service that is due to their customers. I hope you will have a better customer service.
Hi PLDT.
We were promised that the installation will take place after 1 to 2 weeks upon application.
Then we received a text message.
Thanks for your payment of PHP 2,299.00 last 17-JUN-19 for your PLDT application with account# 0276609335. Please expect a call from our installers in 24-48 hrs to confirm your availability.
We have been WAITING since that last text message saying that we will be contacted within 24-48 hours. It’s been a week already.
Customer service hotline doesn’t work also for new application inquiries/concerns. There’s also a lot of advertising statements when calling 171. Figuring out to reach an agent to help us with the status is a hassle. It’s a waste of valuable time.
Please address these issues.
Thanks.
Hi,
I had some issues regarding my PLDT Home DSL just now. The phone was not working and i do not have any internet connection. I would like to commend “Ken” your customer service representative that assisted me because this was the very first time that i was able to talk to a very helpful agent on the line. He is very different from all your customer representatives that i’d talked to earlier. How I wish that all your agents are like him. but still i would want my telephone unit to be checked ASAP by your personnel so that this inconvenience will not happen again.
Kudos to “Ken’ i hope he’ll be able to receive this message.
I am sincerely requesting for the immediate replacement of OLD DSL modem because my internet connection is on and off service for about almost a week. I have called your Hotline 171 and PLDT support personnel said that the 12year old DSL modem is not due for replacement. Last year, I was also advised by your customer support that I may be charged P1,200 as a replacement fee for the new modem.
Should I pay for the replacement?
I don’t want to go through the suffering of calling the customer service hotline again. We have paid our dues and we’re having a problems for several days consecutively.
Hoping to get positive feedback the soonest.
How I wish I could just literally cut the line to your server. I am a senior citizen and patience is something I should reserve for my health and not to wait for your service to improve. It’s been years. It has not been easy not only to get your attention, it is also not easy to tell you to just cut the line because you want to keep on earning from a service that is not delivered. It’s a pity I have to use other data service providers just to keep going while you are getting undeserved earnings.
We would like to inform you that we’re having internet connection issues since January 23, 2019. We cannot connect. Please check the main post maybe our cable was loosen or whatever it is. We have paid our dues and we’re having a problems for four days consecutively.
Ref # 28727075 (Pldt call center agent gave us this reference number for the technical person that supposed to go here in our area at St. Anthony Subdivision Cainta Rizal to inspect the problem but there’s no person check the area yesterday January 25, 2019.
Please do actions immediately. We have no pending bills. Our internet still not available today. We’re having our patience for almost one week. Please call our landline for us to communicate with you, we already called last night but still no actions taken.
Hi, I would like to complain about the PLDT Bacolod Technical team. Yesterday January 10, 2019 they went to our neighbor to fix the phone trouble, instead of fixing the troubled line they have transferred our landline number and internet connection to our neighbor. Our A/C # 0030571266.
A ticket has been made with # 28584522.
I would like to request for a quick response and activation of our line by 12nn today January 11, 2018 The issue is not with us is with the incompetence of your technical team here in Bacolod City.
PLDT is going down. Your Customer Service is unreliable all the time. You never get to speak to a live person! Nobody wants to talk to a redundant machine that is an idiot as your support team. I already paid my bill but you still disconnected both my landline and internet. I requested for reconnection but until now, it is disconnected!
I am still within my contract period but I am not paying anymore. Not even a single centavo. Sue me and I will charge back! It is better off transferring services to Converge!
Curse you all!
I had a request for repair of our landline phone PLDT home connection account no. 0224654561 for no dial tone and problem of DSL splitter. I filed it a month ago, but until now nobody came to our house to fix the problem.
Then another problem with PLDT is I could not able to call to customer care again to know the complaint status, saying that you complaint already ad operation dispatch but until now no service arrived at home.
We already missed a number of business opportunities and contact because of this. Can you please attend to this. I cannot understand why you cannot immediately dispatch a service when your PLDT Bicutan office (Doña Soledad, Better Living) is just less than a kilometer away from our house.
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My PLDT Home Fibr is not working. the LOS light is red. I already reported it since November 2. the operator in the customer care assured me that they will send someone to repair it. sad to say until now the operator keeps on saying ready for dispatch. its almost a month that no actions from PLDT, then they sent me my bills for this month? How annoying. I am religiously paying my bills , but this time IT IS NOT FAIR that I pay for the services that is not rendered to me. so annoying and frustrating. URGENT REQUEST but taken for granted by this company.
REFERENCE # 27865550
I lost my online job because of your NEGLIGENCE!
Hi, my problem is the internet connection is down since Oct.26/2018. The reference is #27807717. The phone number is 027221789. It is quite frustrating and upsetting since I depend on the internet for my home-based job. Now, who will pay for the lost income that I should have earned? You? What makes me really upset and angry was when a technician came 11/05/2018 and tried to fix the problem, he said that the reported complaint was for a landline with no dial tone. So when he learned it was the DSL internet problem he checked and decided to get a new modem from his vehicle. When the new modem was connected there was still no connection. He decided to remove the new modem and put back in the old modem. He said he needs to check the new modem at the main office and will return to fix it. UP TO NOW NOBODY HAS COME TO RESOLVE THE PROBLEM. Why do you say something or will do something but don’t deliver. It is really disrespectful on your part. Nobody even called that it will be taking more time to fix it. You gave me a false hope of expectation by saying but doing nothing. PLEASE FIX, RESOLVE THIS ISSUE AS SOON AS POSSIBLE!!!! Definitely, you will be losing a lot of customers if continue doing this. A lot of people would even hate you more than ever. I hope you can promptly reply and FIX this issue!
Dear PLDT,
are you already out of business or do you have some special holidays? We do not have internet since the last 3 days, same like 1 month ago, which means 20% outage within 1 month. We are unable to even create a ticket, because your hotline only loops and we have actually to call with a non pldt phone, which makes it expensive without even to get in touch with someone. We tried over twitter same day, but there we got only an automated answer with questions, we already answered within our previous message. After that no reply since days now, no ticket creation nothing. Even most twitter bots are able to read/analyze messages to give a better experience.
Is that is the way how do you define your customer care?
It is actually the same behavior like last month, nothing works but your sms bill reminder. Instead of that, I would appreciate If you could use the sms service to send downtime updates. It is also not normal for an ISP to have downtimes for days or longer. Normally 8h are the maximum a professional ISP would need to solve, even if there are cable damages + rerouting. It is also interesting that my downtime always starts when you actually send messages that it is recovered + that the time frame after is 3 days, which is often used as caching time. My router was long time enough offline to not cache, but I guess there is another router before, which was not flushed after changing some gateways or routes. For something like that, a good ISP uses normally also monitoring to see directly when there is an issue without that a customer has even to try to get a rare pldt ticket.
I really would appreciate, if you could push the IT knowledge quality within your company at least to average. Even the pldt router had the admin web interface accessible through public + telnet port + the passwords are also available for the pldt admin account and also root through telnet. To not even check that as ISP and to not create a custom rom speaks actually for yourself. A 50ms ping on average for a fiber connection comes on top, but I even did not complain about it the last 1 and a half years. That should be normally around 1-3ms, a normal dsl has 5-7ms or through LTE like now 26ms.
I am sorry to bring here now so many things to public, but even I am normally very patiently, there are limits for everyone.
Please send me back an email asap, so that I am able to send the account details. I am unable to post private information through public.
It is now end of October. I had been calling 171 and was able to talk to a Customer Rep regarding a billing concern. For the month of August, I did not have DSL and phone services for more than 20 days, hence, i requested for a billing adjustment. But, until now, my billing statement does not reflect the rebates I requested. It’s over two months now, may I know when will it be finally effected? I was surprised when the customer representative was asking for the report numbers. A voice prompt would inform us that the conversation will be recorded and so on …. Why do you have to ask it from me?
Our phone – 02-2445984 has been down (no dial tone) for almost a month already. I can’t get a helpful status from your 171 hotline- aside from it saying that ‘the ticket is already for dispatch and we can expect restoration soon’ which is next to useless honestly. That’s the reason why I am forced now to state and write my complain in this portal.
Hi
I have PLDT home connection A/c no. is 0263294238. We complaint regarding lost signal on 16th Sep2018 and the ticket no is 27468858.
But still no one visit in our home and there is no response in laoag pldt office. The surprise thing is I could not able to call to customer care again to know the complaint status, saying that you complaint already ad operation dispatch but during one month no one visit to home.
So how could we get status of that complaint..? during complaint the customer care girl said that “we will be fixing this issue with in 72Hrs”. but now 720 hrs over already. Still we are paying the monthly due every month without using the internet.
Could you pls update the status of this complaint ? also assist me to get the time interval to fix the problem.
If none of these kindly send me the procedure to return the connections. Thus I could avoid the suspension fees and go for another option to get the internet facility.
Note : Same problem with our neighbour 5 connections don’t have internet since 1 month. Also same thing happened during August2018 complaint and they rectified after 25 days.
Hi our landline has been broken (static sound and even if you put it down you can still hear the person from the other line and now it can’t be reach… I’m trying to call your hotline but it’s just the answering machine and I also like to know about our billing as I remember we never missed the payment but us I check our bill for this month it’s double the price I called last May 2018 they say i even have over payment pa nga.. And I’m also not receiving any billing through text or email or even mail this sucks…
PLDT You are doing business collecting monthly bill from us but not giving the right services.Not only this time but many many issues already in the past. We are requesting for repair of our landline but it’s more than 1 month now and no progress at all.
Landline and internet connection down for almost 2 weeks without notifying customers. What’s the point of giving our emails and phone number details? To remind your customer in there billing statement? what more? advertisement? how about customer feedback and concerns?
I know there was a typhoon in our area but at least let the customer know the main reason. PLDT should have a disaster team to support your customers. I’ve been sending emails and calling the customer service, but no reply in my emails and no one answering my calls (I’m calling from abroad and in the end opeartor will tell me, “I tried the maximum number of try” so in the end I just paid a call but didn’t receive any support). Management, Wake-up your mind and add support if not enough. We are paying PLDT on-time with full amount. But when customer forgot to pay their bills, PLDT will immediately disconnect. Why? So the customer will pay for reconnection? your Internet is too slow compared to other countries and so expensive as well. But most Filipino don’t have any choice, what a shame! cause even other network are same face like you. At least help your customer if they have concerns, so please read all the issue/concerns/comments by your customer and reply to us. Else, remove this feedback page, your customer service email addresses, and your contact number because its useless.
Hello
The internet through our landline – 2 247 2476 – has been cut off because the bill hasn’t been paid.
I can’t pay the bill because I don’t have the account number.
I can’t get the account number (or do anything such as pay my bill) without the account number!!
How do I either:
a) pay my bill without the account number but knowing my phone number or
b) get my account number without first having an account number?
The account was set up by my landlord who is not available at present.
And now I can’t use 171 as it says I have tried too many time. I have tried perhaps five times to call but without any answers. This is VERY frustrating.
Hello
Do you have any real people working at PLDT? I cannot get any help! Everything is automated and requires an account number but I don’t have an account number!
The internet through our landline – 2 247 2476 – has been cut off because the bill hasn’t been paid.
I can’t pay the bill because I don’t have the account number.
I can’t get the account number (or do anything such as pay my bill) without the account number!!
How do I either:
a) pay my bill without the account number but knowing my phone number or
b) get my account number without first having an account number?
The account was set up by my landlord who is not available at present.
Your “customer care” ([email protected]) obviously isn’t about customer care. The email response I get from them is “we cannot attend to your concern on this”.
So if customer care can’t help, who can?
I have brought up this complaint to our local PLDT customer service for quite a while now but still nothing has really changed. Well, to be exact something has, and the fact that it has gotten even worse.
I am paying for a 5mb home DSL plan which amounts to 1699 (excluding phone bills) yet my internet speed hasn’t gotten even to 1mb. My average speed is around 0.22mb -0.4mb.
Please fix this. Your service seems very frustrating.
Good day. I tried calling up 171 four times today, September 6, 2018. I was referred to 177 after which I was referred to your website. (045) 9002207 and (045) 9010565 had not been in use for the past months. The first number was not transferred at the ground floor because of renovation on the second floor, so the phone stayed there. Last May, 2018 a report had been made for the re-connection of said number since I was informed that only authorized personnel of PLDT can do the re-connection. Regarding the second number, it had been reported since December, 2017 with JO No. 24078895. Until today, no action had been made. It’s an advantage that cellular phones are of use in incoming and outgoing calls. But the thing is, this number is also a fax number. It’s an advantage also that e-mail is being used in receiving documents but not all times that e-mail is opened especially if one is busy and cannot open email everyday. If the document is sent thru fax you can easily read the same. Please do something about this message. We need these two numbers to receive some queries from our clientele and documents from government offices like CHED and DepEd to name a few.
Hoping that this message be given utmost attention.
Thanking you in advance.
I don`t have internet and dial tone for all most a week starting August 25,2018 and i been paying for complete amount for my monthly billing. Can you please help me to repair my internet i a`m a good payer but sadly i been encountered problem like this, and this is the second time happened in my account, i already trying to call 171 but no customer service can talk answer my call only electronic voice,
And also how about the adjustment of my billing last Dec. 2017 when i also encountered problem in my internet,
We hope you will take immediate actions on our request.
Good day!
I have no know other way to contact your PLDT customer service because i was experiencing a hard time everytime I call 171 to look for any pldt representative so I decided to leave a message here for your information.
Kindly send your service crew ASAP in our place to fix the telephone wire across the road in which has been accidentally hit by a a ten wheeler truck that caused us no internet connection.
Thank you for your immediate action on this matter.
Dear PLDT,
Aug. 17, 2018
I filed a complaint last July 23, 2018 regarding our line 032-256-2533 has no dial tone and until now. I reported this to customer service care. So, what’s up now, PLDT? We don’t know and why don’t have dial tone. Please, let we know us? What’s going on? This is a radio station DYMR-CEBU.
I visited your office situated in Jones Avenue and the customer service care gives me a reference number 27011318.
Now August 17, 2018 nothing happens. Still no dial tone.
I hope by this email I get a reply this time.
Good evening, I would to follow up my complaint sent yesterday because our telepuede phone with no. (032)269 7184 has no dial, hope you will take action immediately on my complaint coz it is almost a week that we do not have a dial tone and that you will add back the lost days.
Our phone is not working we cannot call or check if there is an internet or not.. but, although there is no dial-tone we can still have connection but it’s very very slow we pay for 5mbs and always pay in-time, but we only consume 1.35mbps or 2mbps… I hope you fix this, I’m from #069 Igay rd. Sto. Cristo San Jose del Monte Bulacan… we try to file some complaint about this, but there is no dial-tone and if there is, it’s hard to reach your hotline considering the long minutes waiting, then suddenly hung… so I try another way to reach you guys in the PLDT, hope you hear my response and respond immediately… thank you and more power!