Head Office
Patagonia
259 W Santa Clara St.
Ventura, CA 93001
United States
Customer Service
Phone: 1-800-638-6464
Email: customer_service@patagonia.com
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About Patagonia
Patagonia is a retailer of outdoor clothing, headquartered at Ventura, California. Founded by Yvon Chouinard, Patagonia traces its history to 1964 when it was manufacturing pitons (metal anchors used in rock climbing) and chocks. The brand Patagonia officially was established in 1973. Along with the hardware business, Patagonia ventured into apparel, selling polyurethane rain jackets and bivouac sacks. The outdoor clothing brand focuses on developing eco-friendly materials and utilizing them in sensible designs. A majority of Patagonia’s products are made through recycled materials. The synthetic and natural fibers are in fact made from pre-consumer and post-consumer waste.
New customers can explore the catalog on the website or visit any nearest store to sample a product. The store locator on the website will help shoppers locate a store by city or zip code. If exploring products online, you can view products by collections or product category. You can also shop by sport such as climbing, snowboarding, surfing, train running, and mountain biking. As for product categories, find jackets, fleece, sweatshirts, sweaters, shirts, tshirts, pants, shorts, kids wear, wetsuits, sleeping bags, backpacks, totes, and duffel bags. Patagonia operates an ecommerce channel allowing shoppers to purchase their favourite products from the ecatalog. You can filter products by features, fit, size, color and materials. Features can include down insulation, waterproof, windproof or water resistant.
On each product page, you can see the list of features, along with the materials and specifications. The description and the videos provide a glimpse of the product. There are reviews under each product with feedback of other buyers on the quality and value for money. Purchases on Patagonia.com can be made using Visa, MasterCard and Discover cards. As for shipping, most products are shipped for free. If choosing standard shipping, it can take up to 7 business days. You can expedite delivery through 2-day and next-day option. Patagonia also ships outside the US. The list of countries and the shipping costs are mentioned on the Help section. All orders placed for international delivery are shipped through UPS.
Not happy with product? You can return item purchases online any time provided they are in new condition with tags attached. Both new and sale items can be returned for exchange or refund. You can also visit any nearest store along with invoice and packaging slip to process refund. Any damage due to wear and tear will be repaired at a reasonable charge. The company does not charge for most repairs, except for technical items like wetsuits and waders. The Repair Process page has more details on same. For complaints or queries on store locations, payment, cancellation, refund, career, or others, reach the Patagonia support.
