Ooredoo Head Office
West Bay, PO Box 217,
Doha, Qatar
Ooredoo Customer Service
Phone: 111 (from Ooredoo phones)
Phone: +974 44200700
Phone: +974 44380000
Email: customer.service@ooredoo.qa
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About Ooredoo
Ooredoo is a Qatar-based telecommunications company, offering a range of mobile, wireless and fixedline services. Beginning operations in the year 1949, with the first telephone exchange in Doha, today the brand has grown internationally, with an active presence in Kuwait, Tunisia, Maldives, Algeria, among others.ย Headquartered in Doha, Ooredoo boasts of over 100 million customers.
The ‘Hala’ prepaid service allows recharge for a number of top-up denominations. You can top-up online or use scratch cards or e-vouchers. The prepaid connections come with fast 4G and free data. For postpaid users, Ooredoo offers ShahrySmart packs that comes with free mobile broadband, roaming, unlimited local calls and SMS to select numbers, among others. The Shahry features include call waiting, MMS, missed call alerts, conference call, voicemail, call forwarding and caller ID. Bills can be downloaded and viewed online. Payment for bills can also be made online through valid MasterCard or Visa credit cards issued in Qatar. There is also an e-shop where visitors can subscribe a plan and also buy branded smartphones of various colors.
To those connected to Ooredoo’s fibre optic network in Qatar, there is Mozaic TV through which home users can enjoy HD picture quality and on demand movies and TV shows. Most international channels are available on the Mozaic TV’s packages featured on the website. And for high speed internet, there is Ooredoo HomeZone that comes with a new Wi-Fi access point installed. There are packages from 10 Mbps to 100 Mbps. For more details, complaints or feedback, visit the website or reach the Ooredoo customer service representative via phone or email. You can alsoย visit the nearest store to have your concern addressed.
I have sent all the required documents and the payment has been made as well. I have asked to end the contract and all the procedure and formalities has been done. The staff is very slow to answer. And they keep you waiting for long time. And each time they say something to do. I have filled up all the forms , payment done and still did not receive confirmation of contact termination. I am outside Qatar on vacation and procedure was very hard and staff was very slow to answer. I would like to thanks Ooredoo for the service provided, but the staff is too slow.
Dear Mr. Haitham,
I had trust and believe that Oreedoo is one of the best service provider, as for the first time when i went to your one of the store they assured me that within 21 days , my wifi connection for fiber optic would be installed, now its 1 month and 10 days nothing has happened till, only a survey has happened once, since than i never received any calls or updates,
I visited you store many times and they say always next week, and its a surprise when i went to your Amerat store , they said they do not know anything , they do not have any information.
I called 1514 1000 times every one has different responses, some says NOC not submitted for your information i submitted NOC physically and also to 10 different numbers.
I have also CC consumer protection in this email so that the can actually see how to treat ans let your customer suffer.
Your outgoing services will be stopped from today midnight. Make Hala credit top-up of QR 10 or more now to keep your Hala line active. You will lose any unused credit and allowance from Packs or Cards in case Hala top-up is not done before today midnight. Hurry!( I have received this message today 12 am and I lost all my data recharge and other balance .. this is totally unfair and I tried to contact customer service but they only say press this and that… i need my balance back other wise I will go to court for this
Dear Ooredoo,
I am facing dead slow internet since 2 days. I cannot browse anything, i tried restarting the device but no luck. I also tried reaching you on 111 but unfortunately hung up due to long waiting.
Broadband registered on Qatari id : 28858603348 (Talha Hussain)
Account Number 1007341443 (services)
I hope you will revert at the earliest with a workaround.