Head Office
Oman Telecommunications Company
PO BOX 789, PC 112, Ruwi,
Sultanate of Oman
Phone: +968 2424 2424
Customer Service
Phone: 1234 or 1235
Phone: 1300 (billing)
Email: billing@Omantel.om (billing support)
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About Omantel
Oman Telecommunicatons Company, also popular as Omantel, is a major telecom provider in the Sultanate of Oman. Omantel operates from its headquarters at Muscat, and employs more than 2,600 across the country. Founded in 1980, the company was said to be the first telecommunications provider in the country. It has products and services designed for individuals, small businesses and corporates. New connections can be applied on the website or by visiting nearest Omantel outlet. You can search for an Omantel outlet on the website. Existing customers can view and pay their bills by signing into their account. Top up of credit, paying of bills and checking call and messaging history can also be done through the official Omantel app for iOS and Android.
Omantel’s prepaid service is called Hayyak. There are different tariff plans offering data and free minutes. If you dont have a SIM, you can order same online. Existing prepaid customers can top up the number on the website. There are monthly, weekly as well as pay as you go mobile Internet options. For postpaid connection, you have Baqati Basic, Baqati Al-Ufuq, Baqati Large, Baqati Xlarge, Baqati Medium and Baqati Small. They all vary in the free minutes and data. There are value added services like mobile TV, SMS parking, block/unblock SMS and missed call alert that you can add to your plan.
For wireless Internet connection, Omantel offers PostPaid Wifi for Fixed Lines and Omantel Wifi. The network coverage tool online will help you know whether there is the availability of 2G, 3G or 4G in your area. Now enjoy unlimited Internet landline and TV packages with Omantel TV+. The home entertainment bundles include ultra-fast home broadband and telephone voice minutes. Omantel TV+ offers premium OSN, 350 local and global channels, extensive on-demand library of movies and TV shows, among others. You can connect up to four different devices and watch on two devices simultaneously. Besides a large library of on-demand content, you enjoy free access to wide range of HD channels, and option to record, pause and rewind.
Omantel offers a number of mobile, Internet and fixed service packages for business customers. The solutions and costs are published on the website. If you need a new smartphone or tablet, you can browse the estore. You have smartphones and tablets from all the popular brands. If you are a regular customer, enroll for Makasib to earn points on calls or SMS. For more information or queries on store locations, payment, refund, cancellation, or others, reach the Omantel support.
Dear Customer Service,
Pls note today was my 3rd visit to get my deposit of RO 300/- refunded. My first visit was on a weekend and then i was informed i need to come on a weekday. The second visit was yesterday on a weekday and then i was required to come between 10 am to 4 pm as i had come by 5 pm and refund is not possible after 4 pm. Today was my third visit and then they took down my information and informed that i will be informed once approval is obtain for the refund as it is very old. Just to let you know i handed over the original receipt of the deposit that was issued in Year 2000. Now i will need to go again during office hours once i receive a call from the Avenues mall to come and collect the deposit of RO 300/-
I have requested if i could come after 4 pm for which it was mentioned that any refund can take place before 4 pm. I am sure Omantel should make arrangements if the office is open after 4 pm that refunds can be made after 4 pm. I hope Omantel takes step to be more customer oriented by being flexible so that it will become convenient for customer.