Find below the customer service details of Oculus. Besides contact details, the page also offers a brief overview of the VR tech company.
Head Office
Facebook, Inc.
1601 Willow Road,
Menlo Park, CA 94025,
United States
Support
Web: Create Ticket
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About Oculus
Facebook developed the Oculus VR back in 2012 with the idea of making virtual reality headsets a regular device for entertainment. Over the period of time, the VR headsets developed by them were having a niche market of their own worldwide. The biggest jump was in 2015 when they partnered with Samsung to develop a headset for smartphones. This was under the Samsung Gear VR which received great response from the consumers. Currently, the Oculus name is used by Facebook which continues to develop virtual reality headsets for PCs and smartphones. The list of products in the catalog currently include Quest 2, Rift S, Quest, Go, and Rift
The best-selling product of Oculus was the Samsung partnered Gear VR. The Rift S was another successful product which required a VR-compatible PC to run. It had a 3D sound, 80Hz display with no extra storage since it is connected to a PC. The Oculus Rift store housed all the applications for this device. The current VR headset is the Oculus Quest which can also work through a smartphone application. It has up to a 90Hz display with up to 256 GB storage option to download additional apps directly to your headset. The product ships to your location with free delivery and returns and Oculus offers 1 year warranty against defects and software malfunction.
Oculus support is available on their official website, which houses a ton of articles for common troubleshooting. You can also reach out to the Oculus Forum to connect with fellow users. The community is helpful since updates regarding bugs, fixes and all other information is available in one place. Claiming warranty from Oculus is a simple process too. If your device is under warranty terms and period, simply register your issue on their website. The team would reach out to you with a prepaid delivery label where you can send your product to their service center. Upon determination of the problem, they would either repair your headset with no extra charge or send you a replacement unit. If your headset is out of warranty, then the service team would suggest you the best possible means to get your product repaired along with the charges required. Replacements usually take 8-12 days to reach you.
The company’s social media handles like YouTube as well offers a wealth of resources in the form of content and videos. If you are confused with a feature or need help with basic set up, this is the best option for you. Additionally, you can also reach out to them on their Facebook page. Since it is one of Facebook’s products they take up your support needs very seriously.
Recently, Oculus released a press note regarding free silicon strap upgrade along with your purchase. If you are facing irritation on your skin with the headset, you can bring up this issue to their notice by creating a ticket. Oculus is providing free upgrades for anyone who has been facing this issue with their headsets. The website also houses a list of accessories for your headset like Oculus Link cable, carrying case, headset, controllers and adapters. They can be shopped with a hassle free return of 30 days. Along with products, you can also shop for games by top selling or new releases.
