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Contact of Noon (ecommerce) customer service

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Find below the customer service details of Noon. Besides contact details, the page also offers a brief overview of the ecommerce company.

Head Office
Tower 2, Boulevard Plaza,
Sheikh Mohammed bin Rashid Boulevard
Burj Khalifa, Dubai 0000, UAE

Customer Service
Phone: +971 800 38888 (UAE)
Phone: 800-11-60-210 (Saudi Arabia)
Phone: 16358 (Egypt)
Email: [email protected]
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About Noon
Noon is a Middle Eastern ecommerce company with operations in the UAE, Saudi Arabia and Egypt. Founded by Emirati entrepreneur Mohammed Alabbar in 2016, Noon sells a wide range of items spanning from electronics, fashion to home and kitchen. The Dubai-based company is slowly raking up sales and vying to capture a larger share of the growing ecommerce market. It partners with domestic and international brands to showcase some of the best and most sought after. The company claims all products are inspected and meet strict quality control standards before being shipped. For quick deliveries, it even has same day or next day delivery options.

On the website, shoppers can search an item by keyword or by exploring the categories. The catalog includes mobiles, laptops, televisions, speakers, wearables, home appliances, camera/video equipment, cosmetics, fragrance, fashion, watches, jewellery, eyewear, bags, bedding, furniture, large appliances, sporting goods, toys, baby products, grocery, books, stationery and pet supplies. Customers can filter items by parameters like price, material, color and rating. Noon is a marketplace and hence you will find products competitively priced by different sellers.

Some of the top brands you will find include Apple, Samsung, Sony, Dell, HP, Philips, Calvin Klein, Burberry, Hugo Boss, Nike, Adidas, Reebok, to name a few. The product pages contain all key information you need, from description to highlights. You also have specifications, warranty, along with rating and reviews. Before exploring the categories, do browse the homepage as you will some of the bestselling items, along with Noon’s top picks and recommendations. Additionally, you will find here products from apparel to electronics listed with 10%-60% discount.

Purchases on Noon.com can be made using Visa, MasterCard, AMEX, and Cash on Delivery. There are easy installment plans available if order value is more than 500 AED. You can sign in to your account to view past orders or track existing one. Orders that cross a minimum threshold are shipped for free. During checkout you will be able to choose between same day or next day delivery (if available). The delivery costs and timeframe varies for large or bulky items.

Like most ecommerce platforms, Noon also has a return policy in place for a worry-free shopping experience. Customers can return an item within 15 days from purchase date. Products must be returned unopened and with the original packaging. Apparel must be unused and unworn to be eligible for return. Noon also provides a 12 month warranty on eligible items purchased within UAE. Do browse the Help section for more details. Join the Noon VIP membership program to enjoy cashback credited to account on purchases. Members also receive exclusive offers and discounts. You can reach the Noon helpline for queries or complaints.

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