Head Office
Room 38, 11/F,
Meeco Industrial Building,
53-55 Au Pui Wan Street, Fotan,
Shatin, N.T., Hong Kong
Customer Service
Phone: +00852 – 81931379
Phone: +1 323-617-3816
Email: service@newchic.com
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About NewChic
NewChic is a fashion retailer founded in the year 2015. Operated by Alphabet Trade Co Ltd, the company has its registered office at London, United Kingdom. Shoppers enjoy a catalog with a wide range of products that include swimwear, women’s dresses, t-shirts, shirts, jackets, trousers, shorts, jeans, bags, wallets, shoes, makeup tools, face care products, hair wigs/extensions, necklaces, rings, earrings, watches, to name a few. There is a Sale section for those looking for discounted products.
Shopping on NewChic can be done using Visa, MasterCard, American Express or PayPal. Shipping is handled by UPS, EMS and DHL. Most orders are received within 7 to 25 working days. Details of shipping and delivery timeframe can be read at the product page, along with information of color, price, specifications and others. If you are not happy with your purchase, you can return unused items within 30 days for a full refund. Customers will need to place a request for return, showing photos of the product, if there is a quality issue or related. The return address is mentioned on the website. For more information or queries on payment, refund, cancellation, delivery, or others reach the NewChic customer service.
I bought some hoodies from the website but i don’t like the material they are made off, i am trying to ask for a refund for one week but i didn’t receive any reply form you.
I have ordered an item more than 3 weeks ago and still havent gotten the item and i also was silly enough to pay for the express delivery. I have also written you two emails which you ignored.
Dear Valentino.
Thanks for your order and we are sorry for the inconvenience caused.
Usually the package will be delivered on time based on the chosen shipping method from the shipping date. Sometimes it will be delayed due to unavoidable situations during international transportation. We always strive to provide satisfactory shipping service to our customers.
Usually the email team response time is within 24 hours and please do kindly check your spam later. Please kindly be noted not to reply any notification-only email.
In order to solve the problem more effectively, hope you’ll contact us again at vipservice@newchic.com and we’ll be happy to offer a solution after confirming the issue. Thank you in advance.
Newchic Team
I ordered some contact lenses in July and now its September and i still haven’t seen them….the tracking number isn’t working!!! This site is a complete scam! And i don’t even want to talk about their automatic robot responses when i tried to contact the customer service! There is no way to get your money back! This site is garbage
Dear customer.
We are sorry to hear that you still have not received the order yet.
About the logistics, there are so many uncontrollable factors like bad weather, customs, inspection security, etc., which can cause the item delayed in the shipping way.
Due to incomplete/insufficient information, and in order to safeguard your personal information, please contact us at vipservice@newchic.com indicating the order number. And then we will start from there. Thanks a lot.
Newchic Team
I ordered 3 pairs of sandals about a month ago and haven’t seen them yet. My money was taken from my account within days so why does it take so long to get my order? It’s really sad the way you people handle your business because I love your foot wear. You think I would learned my lesson since I have ordered from you guys before and had the same issue but I thought you guys would have gotten better but apparently I was wrong.
Hi Toni, we do get your disappointment. But we wouldn’t be able to check here for you as this is a public platform. Please log into your Newchic Account and see your real-time order status. There you could find the estimated shipping time frame based on the shipping method you chose and the tracking information once the order has been shipped out.
Hi Toni, we do get your disappointment. Please log into your Newchic Account and see your real-time order status. There you could find the estimated shipping time frame based on the shipping method you chose and the tracking information once the order has been shipped out.
I ordered 4 garments. I have only received 2 – a dress and a top but the wrong size. I ordered size 12 US size, i.e. medium but was sent XL – the two items that finally came. I have learnt my lesson!!!! Never ever to order again with money wasted.
Trying to send the items back and getting a refund has proved a nightmare!!!!! The return policy does not work!!!!
Hi, Elaine. We’re sorry to see this!
Items will be delivered in same size which you selected at the time of placing order however to check accurate measurment please refer size chart from the item page.
Please log into your Newchic Account and see your real-time order status. Usually the package will be delivered on time. Learn more at https://www.newchic.com/shipping-methods-hc160.html
Full policy of the return and refund is here: https://www.newchic.com/return-and-refund-hc162.html
Learn more about the return condition regarding to size issue at https://www.newchic.com/help_center/return-faq169.html
And we would like to know more about it to provide support. For any further assistance, just tell us in private more details to vipservice@newchic.com with your order number. Thanks so much!
Newchic Team
I ordered on may 4th paid in full and money taken directly out of my account. I did not receive a tracking number and it’s now the 4th of June and I havent received my order. I was really looking forward to trying your product but its impossible if I dont have it.