Contact Italist: Find below customer service details of Italist.com. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for queries, complaints or feedback.
Head Office
Italist Inc
275 Battery Street, Suite 2600
San Francisco, California 94111
United States
Customer Service
Email: [email protected]
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About Italist
Italist.com is an online retailer of Italian luxury goods, with more than 750 brands available on the platform. It was launched in 2013 and currently ships to customers in more than 85 countries. The online marketplace has its corporate office at Beverly Hills, California. On it’s website, it claims to sell 100% authentic items. It vies to be a distinct online marketplace connecting Italian luxury brands for clothes, shoes and accessories.
Products that can be shopped on Italist include coats, fleeces, jeans, suits, shirts, topwear, trousers, boots, shoes, sneakers, backpacks, luggage, and totes. You will also find accessories such as belts, eyewear, gloves, hats, perfumes, wallets, bracelets, necklaces and rings. You can shop by category or through brands. The brands directory is vast with hundreds of Italian names.
On each product listing, you find details of the material, specifications, sizes, and cost. Purchases can be done using Visa, MasterCard or American Express cards. Shipping globally is handled by DHL Express and other partners. While regions in Europe receive parcels within 2 to 4 working days, it can take up to 10 working days for the rest of the world. Shoppers enjoy 14 day return policy. For more information or queries on payment, refund, cancellation, delivery, or others reach the Italist customer service.
Horrible experience. They sent me a wrong pair of shoes and now I’m responsible for returning the shoes and all the fees which is about $200. That’s ridiculous!! No way to get ahold of them. Their email is a joke! Send you generic emails over and over with absolutely no resolution! Your only option is to return and pay for customs and shipping even though it’s their fault and they sent you a wrong item.
This website is a joke – you can ONLY reach them via email even if you have received USED items with very obvious quality issues. They will send you a LONG LONG email touting their horns explaining how great they are but simply put, you are responsible for all return shipping costs ($40!) regardless of the quality issue of the item they sent over to you. Oh, they will ask you to send you all the photos proving the quality issue – but they will send you the same generic email with no practical solution. HORRIBLE customer experience.
I have purchased a medium Chloe Faye Bag from this website, but ended up getting a small one instead. They disguised the small one as a medium and told me that they have no responsibility over this. (They can’t never called small one by calling it medium disregarding to the manufacturer and be okay)I consider this as a scam and am in the process of reporting them over to Chloe as well as consumer report. Try to AVOID THIS WEBSITE but if you insist to make a purchase make sure multiple times before making any sort of payment to make sure what you are getting is what you wanted.
Please, I have been trying to purchase the red Large Icon versace bag from your website for a week now. At the first attempt my card was blocked by my bank thinking it was fraud, I called my bank and it was cleared, now i have been trying to buy the same item and it will not let me, my bank is not the problem but i think the problem is from your website. Please I am waiting for the reply or might find somewhere else to buy it. Thanks
I need a phone number for Italist.com. My credit card was stolen and so far someone has bought $ 756.00 worth of merchandise for Italist.com. This need is urgent and I do not want to waste time communicating through emails.