Head Office
Room 38, 11/F,
Meeco Industrial Building,
53-55 Au Pui Wan Street, Fotan,
Shatin, N.T., Hong Kong
Customer Service
Phone: +00852 – 81931379
Phone: +1 323-617-3816
Email: service@newchic.com
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About NewChic
NewChic is a fashion retailer founded in the year 2015. Operated by Alphabet Trade Co Ltd, the company has its registered office at London, United Kingdom. Shoppers enjoy a catalog with a wide range of products that include swimwear, women’s dresses, t-shirts, shirts, jackets, trousers, shorts, jeans, bags, wallets, shoes, makeup tools, face care products, hair wigs/extensions, necklaces, rings, earrings, watches, to name a few. There is a Sale section for those looking for discounted products.
Shopping on NewChic can be done using Visa, MasterCard, American Express or PayPal. Shipping is handled by UPS, EMS and DHL. Most orders are received within 7 to 25 working days. Details of shipping and delivery timeframe can be read at the product page, along with information of color, price, specifications and others. If you are not happy with your purchase, you can return unused items within 30 days for a full refund. Customers will need to place a request for return, showing photos of the product, if there is a quality issue or related. The return address is mentioned on the website. For more information or queries on payment, refund, cancellation, delivery, or others reach the NewChic customer service.
I ordered some fancy bras from your company 3 weeks ago I have yet to receive them. Not happy at all with your service. I have tried in vain to contact your company to get this resolved I would appreciate a call from you ASAP to resolve this problem my number is 318 517 3810 thank you for your immediate response
I have received a pair of boots for Christmas and one of the flowers has come off already please let me know what I should do in order to get a refund or a new pair
I would like to buy a lot of things I admire, but these comments from your customers are putting me off. Are you an English company.? Can you reply since my last comments to you have been ignored. Thank you
I order a pair of shoes to be deliver before December 25, 2017, today is the 30 and I still don’t have the shoes. I even pay extra for the expedite delivery, this is a lesson learned to never order from your comp never again.
i ordered and received two pair of boots and one of them does not fit properly. The toes are too pointed. Please let me know how to return this pair for a refund or place another order for a different pair.
I ordered a pair of shoes # 36399366 and a winter jacket both are the wrong size I tried to contact you by phone doesn’t I had a live chat, Still had no luck in getting a return work and I am still trying to get this resolved. If you don’t get back to me at 847-989-6903. I am 76 and having a hard time understanding what you want me to do Please help me Thanks Richard G. Wall
I ordered a bag on Dec 5. Still haven’t received it. Please check on this. I realize this comes from over seas but it’s been over 3 weeks now and I haven’t heard from you
I ordered slippers on Dec. 13th. there was no confirmation number. I do not have the order number for some reason. I was charged out on my credit card though. Never order from this company again. Guess it is a lost cause.
I have tried at least 20 times to reset my password to find out where the boots I ordered weeks ago. 60 seconds is not enough time to reset it.
You mobile app sucks and freezes up. I want to know where my purchase is before I get the fraud investigation department of my Credit Union to get me my merchandise or a refund!
I hope I will receive a reply I am not going to call China to get a customer service representative. I f your doing business in the USA you need an American contact number.
I ordered a pair of boot, and I need to know where my package is,because I have not any information about this one. my order #39881962. Thank you.
I’m sorry to say I to have not received the travel bag that I ordered and paid for. I was looking forward to receiving and using it. My order was done in Oct. 2017 and here it is Dec. and still no bag. Please look into this for me.
I ordered and paid for 2 pairs of shoes on 11-09-17. I have not received my order #38485158. Please send my merchandise or a refund. Thank you !
Once again I have been seen off I am 78years old I ordered and paid for three handbags from you the phone number you give do not exist so please tell me what to you intend doing about the bags have been ordered for 4weeks return my money I need to buy xmas presents seeing you have conned me
I have not received my package. Phone number to customer service does not work. Tried live chat and never get hold of anyone. I have been scammed
Please track my boot order. Have paid for them, but no boots. Either track and reply or refund my money. This is my fourth attempt to navigate the website to request assistance. Please respond in a timely manner.
I ordered Better Sponge Silicone Dish washing Brushes from New Chick on 10-3-2017. Order number. #LLC64591. Went to ur website and put in order # and my e-mail address and it said can’t find me i payed for them and want them.paid for them so please send them. Its been a month and haven’t gotten them. Please send. I see u have other complaints.
I have not received my order as yet and we a leaving for Florida on Saturday for 6months. Order# is 36312343. There are 3 items left. I have already received the rest of my order and am guite happy with everything so far. As you can see I am in a delema, as I will not be here to receive the last part of my order. Please get back to me
Your products and services are deplorable. I waited six weeks for shoes which were of shoddy construction and at least a size too small. Companies like you make people reluctant to buy anything on line. You ought to be investigated by a consumer fraud agency.
Again I am asking where is my order. I placed my order
10/3/17 and have not been notified of it shipping. I
have not received any explanation from you or any
response, please answer as soon as possible. what kind
of business is this that leaves customers hanging.
I ordered two pairs of shoes. Ordered the right size per chart. The shoes are too small. Trying to get a return address and information per your request to return and receive a refund. Item order #’s- 33175893 and 33175894. Thank you for your help in this matter.
Regret to inform you, after paying the full amount for a pair of sandals, I have not yet received the consignment. There is no facility for tracking the consignment on your site. The details are as below. Let me know the status as early as possible, alternate I would be compelled to go to the consumer court.
Details
NEW CHIC CO. LTD.
SANDAL PURCHASE
Receipt No: 5276-0058-0914-8732
Please keep this receipt number for future reference. You’ll need it if you contact customer service at NEWCHIC COMPANY LIMITED or PayPal.
Invoice ID:33715792
I have emailed several times due to a defective product. I have not received any response. Is this normal practice? I do most of my shopping online and this was the first time ordering on your site. Please let me know how to contact you.
I ordered 2 pairs of shoes recieved the navy blue pair but not the black. I feel that $16.00 in shipping should be cheaper. It seems like alot for shipping charges.
I ordered two pair of shoes, and I have not received them yet!It has been more than thirty days since I ordered them. I have not heard from customer service, and I have reached out. YOU TOOK MY MONEY!!!!! If I don’t hear from you guys within the next three days, I will take further actions!
I have not received my package. Ordered on August 7th.. please let me know where my package is…. the tracking States it was shipped….when ?
You have sent me the wrong shoes I ordered the tan trainers size 9 not a shoes which my kids couldn’t wear as there to small and horrid
So please can you send the correct item as a matter of urgently
I ordered a pair of SOCOFY Big Size Hollow our Breathable Hook Loop Leather Flat Shoes, color black in the amount of US$25.20 These shoes does not fit (too small) Also, the quality of the shoe is not what I expected. I am requesting a full refund of the amount paid. Order No. 32751896. Order was received August 17, 2017. Please provide an address to return the merchandise.
I ordered a pair of Sandals in June, they sent me Email saying that they were in back order until July 7. I haven’t got them yet. Wondering why i haven’t got them. I payed for them already.
I placed an order for a pair of Socofy beach sandals a few weeks ago. The order number is 31229069. I received an email informing me they were out of stock. Since then I haven’t heard anything. I have tried to send emails but they just bounce back saying the address cannot be found. I have tried to phone newchic and get told the number has nor been recognised. I have now, with regret, placed a query with the complaints dept as I didn’t know what else to do. Please could you let me know what is happening with my order. I would still like to receive the sandals if possible.
I have not received my second pair of shoes.
I received one pair but the second pair has not come in. My order shows that I paid for 2 pair. Please send my second pair to me.