Find below the customer service details of Ncell Axiata. Besides contact details, the page also offers a brief overview of the telecom company.
Head Office
Ncell ICON, Ward No. 26,
Lainchaur, Kathmandu Metropolitan City,
Kathmandu District,
Bagmati Pradesh, Nepal
Phone: +977 980 555 4444
Support
Phone: 9005 or 9809005000
Email: [email protected]
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About Ncell Axiata
Ncell is a leading telecommunications company in Nepal, founded in the year 2004. Officially operating as Ncell Axiata Ltd, the company is part of the Malaysian Axiata Group Berhad. Primarily offering mobile voice and data services on GSM/EDGE and 3G/HSPA+ technologies, Ncell currently caters to more than 16 million subscribers. The ultrafast 4G technology as well is deployed to cover a large part of the population. When it began, Ncell created history by being the first private mobile operator in Nepal. It was then known as Mero Mobile. Over the years, it has grown in stature and size.
Visit the nearest Ncell Centre or authorized outlet to procure a new prepaid SIM card. Locate one using the store locator online. Carry with you a passport size photo and photocopy of your identification document for successful activation. To skip the queues, register an Ncell SIM online and add a plan to go along. You can know the top promotions and features on the website. If you have a 4G-compatible device, ask for Ncell 4G SIM and enjoy high-speed mobile broadband. There are voice and data packs with validity of 1 day to up to 30 days. With the wide range of options, users can subscribe to one that is matching the daily call and data consumption. Popular voice packs include 1-Day Voice Pack, 3-Day Voice Pack, 30-Day Voice Pack, 60-Day Voice Pack and Endless Kurakani.
For data lovers, there are packs offering as low as 80MB to up to 50 GB. Popular in the list include Gajjabko Daily 1GB, 7-Day Pack that offers 7GB, 7-Day Triple Majja Pack that offers 9GB, 30-Day Combo Pack that offers 30GB, 90-Day Data Pack that offers 50GB and 30-Day Triple Majja Pack that offers 51GB. The costs and the validity for each are published online. Additionally, know the tariff for local calls and SMS, be it for Ncell to NCell or other numbers. There are different rate slabs for international calls. For those travelling, note that roaming is activated by default in all Ncell numbers. Prior activation might only be needed for certain countries. Activate a roaming plan to enjoy outgoing and incoming calls without burning a hole in your pocket.
Recharge of prepaid numbers can be conveniently done at a nearest Ncell authorized outlet or by purchasing a scratch card. You can also do same online by entering number and amount. Payment for recharge online can be done using debit/credit card, mobile/Internet banking or Ncell digital wallet. Existing subscribers can login to their account to know current usage, active services and payment details. For queries on top-up, activation, cancellation or others, reach the Ncell Axiata customer service.
For businesses, Ncell offers a number of voice options as well as broadband connection. There are Biz+ voice and data plans designed for corporate and small business enterprises. For Internet, there is Biz Fiber Broadband that is deployed through a fiber optic network. The fiber broadband is affordable and offers high-speed connectivity.
