Contact MWEB: Find below customer service details of MWEB, South Africa, including phone and email. Besides contact details, the page also offers a brief overview of the company.
Head Office
Internet Solutions Digital (Pty) Ltd
MWEB Building, 100 Fairway Close
Parow 7500, Cape Town, South Africa
Customer Service
Phone: 087 701 2100
Phone: +27 21 596 8300
Phone: 087 700 5000 (sales)
Phone: 087 700 0777 (technical)
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About MWEB
MWEB is a South African telecommunications company established in the year 1997. Headquartered at Cape Town, MWEB is currently the second largest Internet Service Provider (ISP) in the country with an array of exciting products and services. The company had its humble beginnings with the launch of Big Black Box, an easy plug-and-play Internet connectivity solution. Later it began to add new products to its offering. In 2003, MWEB launched WiFI and in 2010 the company introduced uncapped ADSL. It was apparently the first ISP to offer a flat rate broadband connection. MWEB’s current offerings include Fibre, LTE and ADSL connectivity. MWEB also offer individuals and business customers website hosting, premium mailbox and VoIP solutions. As of 2019, MWEB boasts of more than 350,000 customers.
Those looking to subscribe MWEB’s products can reach the customer support via phone, visit nearest office or browse the website for details. You can check if MWEB has coverage in your area before considering a plan. Enter your address online and the Coverage Check tool will tell you if there is connectivity in your area. The major infrastructure providers for Fibre connections include Lightstruck, Century City, Link Africa, Vuma, Metro Fibre, Frogfoot, Octotel, and Mitchells Fibre. Each of them offers an array of fibre plans. You can choose one according to the usage requirement. You have uncapped plans starting with speed of 20Mbps to upto 1Gbps. With a 100Mbps plan you can download a movie in HD quality in a jiff. Do explore the deals offering free installation and router. The fixed line connectivity is served through fibre optic cables making it fast and reliable. The installation is managed by the infrastructure providers.
As for LTE connection, MWEB’s main infrastructure provider has been Telkom. LTE as you know is easy to install and does not require a fixed line. To connect to Internet using the mobile broadband technology, you only need a router and SIM card. Speeds depend on network conditions. MWEB says on average you can expect up to 30MBps speed. Coming to ADSL, it is one o the most widely used and works through copper cable infrastructures. A landline connection is needed for ADSL to work. Users will need an ADSL Router to get connected to the Internet.
Existing customers can sign in to their account to view and manage products. Once signed in, you can check usage, see bills and request for technical assistance. For complaints or queries on new connection, cancellation, refund, career, or others, reach the MWEB support.
I’m really upset with mweb. I have been trying to call them for so many days due to my payment taken money without my knowledge and when I finally got hold of them, the call got cut and they did not even phone me back.
Good day, I’ve been a loyal customer of MWEB a number of years, first with ADSL and then switched over to Fibre. June 2022 my line speed was upgraded by MWEB, and since then the provided line speed cannot be obtained. Been in contact with MWEB during the month of March 2023 to resolve the speed problem, but to date empty promises have been given by MWEB. Received a ticket number for the problem, and twice now I’ve been promised a technical call-back, and still waiting. I think this type of service that is given stinks and not professional by one of the supposed to be leading ISP providers.
Good day, I joined Mweb in 1997, they were called netactive in those days. They used to be on the ball, now they are under the ball.
No customer services and I am being billed for Fibre for the last 2 months yet have no active fibre. Plus the amount billed is almost double the amount agreed. I am so disappointed. Have spent hours and hours holding on the phone.
Awful after sales service, the only time you can speak to someone is if you opt for new sales. You have no choice but to chat on WhatsApp and can spend days on end repeating yourself. I tried to give a calendar’s months notice which has turned into two, thanks to WhatsApp bots not doing their job properly.
I ordered the R369 fibre package. Got no call, no modem, not connected to Mweb, but received a bill telling me I am in arrears. The username and password they gave me doesn’t work so I can log a query. How can you bill me for services I have not received?
Worst ever service from mweb. I don’t even know where to begin but to say the least Ive been calling and calling for a week now and no assistance whatsoever. There’s nothing more to say but utter garbage thrown to my paying pockets from mweb and vumatel together.
We have no connectivity since 2 November, we phoned technical support who asked us to fill a form for a OTP. Not sure why mweb can never ever assist telephonically yet they can debit us for services on time but when we need customer service it is non existent. Left destitute with no wifi and unable to work.
Such lowsy service provider.. I asked to have my contract canceled and they suggest to give me a one month relieve not to loose me as a client. According to the technical assistant he will get back to me with an answer from his manager and he never did. I was just cut off. I phoned to asked what happened and the technical assistant said he is red faced for not coming back to me but we can make an arrangement today. He said an assistant will phone me to update my banking details. And no one contacted me. It’s Sunday 11:50. And I am cut off again!!!!!!
Mweb is horrible. I have had endless trouble contacting them since the day they installed the router. The staff is useless and dont work and they dont answer. I can call how ever many times and will hold for so long that the call eventually gets cut. Sometimes when they do answer the agent doesnt feel like doing their job so they act like they deaf and keep saying hello then hang up on you. I moved houses and tried to get mweb to reconnect the wifi connection but i am having endless issues because the company and staff itself is useless
Disappointment at the service received. My fibre keeps on loosing signal. The first two months it worked well . It’s not reliable anymore. Paying R689 per month.
What a useless company, and they call themselves a “service provider”. They dont know what the word service means.
I tried logging a fault, kept holding on for 20 minutes and then promptly cut off. Logged a fault on their website requesting a call back…. Nothing happened.
Most Horrible experience ever dealing with MWEB. I have relocated my house and it has been 3x weeks now and i still can not work!! MWEB is costing me loads of money. Im the one that needs to phone everyday and still nothing get resolved.
I phoned MWEB again today to try and see if there is any way they can assist me with my line, its been 3x weeks and i can not work from Home. The lady who assisted me was happy to send a cancellation so that i can get another service provider. Wow that is the most shocking service I ever received in my life.
Its a wate of time to be with mweb. Everyday i must contact them to find what’s going on with my installation. Every time they give you empty promises. They dont call back, the worst mistake i did is to go with mweb.
I am disgusted with Mweb service. We have had everything installed and now we can’t seem to find anyone to help us to get this connected properly. I won’t be paying them. If this goes to court so be it. There emails jumped back. They should be disgusted in themselves. I will be going to the highway mail.
I cancelled my service as the 24 month contract has expired but they still debiting my account. A bunch of useless people. Why can’t they just be more efficient and helpful and stop doing things their own way.
Customer service is useless, have been without internet since the beginning of the year. No one gets back to you and when you eventually get hold of someone they don’t know how to help you. They take my money but they dont supply me with wifi!
Mweb is providing poor customer service and when you want to cancel they deny receiving the cancellation request. I enquired about moving to a new premises and they informed me that they have a 2 week turnaround time which is way longer than any other SP. That prompted me to cancel on the 4th January but after verifying that I am on month to month they requested that I remain with them and they will ensure that the installer contact me the same day and even supplied a reference MWB19804792l3. Needless to say it did not happen, i the mailed a cancellation request on the 5th Jan to Support@mweb. Weeks later they phone alleging they do not know about any cancelation and asking me about installers etc. Today I get a sms saying i must pay R3k for early termination, ridiculous given they dont stick to their obligation.
I have been with MWEB for over 10 years but can not support them anymore. Shocking service and nobody seems to be able to help. Trying to cancel but this is even worse than trying to get help! I will have to go to the consumer council.
I am now been without internet for over a week, they told me they have log a request with Metro Fibre, who confirmed that they do not service the Durban North Area. You cannot speak to a manager as we as customer are not allowed to call him. He will phone you when and if he wants with a load of lies. send a letter of complaints to complaints @mweb.co.za address to the Director, and the reply that I got was it will take 24 to 48 WORKING Hours to reply. I will NEVER advise any one to get a contract with Mweb, Don’t worry the billing system is extremely great, they charge you for service not received.
What has happened to Mweb? SERVICE IS APPALLING. – just in the last 6 months . Is it because Di Data no longer own them ? ( No-one at the company knows who owns them ) They don’t have a customer service department , don’t answer emails and one can wait 45 minutes on the phone , only to be cut off.mid-sentence.
DREAD having to contact them.