Contact ThemeForest: Find below customer service details of ThemeForest.net, including phone and email. Besides contact details, the page also offers a brief overview of the company.

Head Office
Envato Pty Ltd
Level 1, 121 King Street
Melbourne, 3000, Australia

Support
Email: [email protected]
Web: Submit Ticket
Phone: nil
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About ThemeForest
ThemeForest is a popular online marketplace for website themes and plugins. Launched in the year 2008, ThemeForest is part of the Envato Market family, which also includes CodeCanyon, VideoHive, GraphicRiver, and PhotoDune. ThemeForest has been the one stop destination for large selection of creative and high quality WordPress themes. There are more than 47,000 WordPress themes to download. Besides WordPress, there are also HTML/CSS templates, and themes for content management platforms such as Joomla and Drupal. All themes are carefully checked and reviewed to meet the standards set forth. Some of the top authors with stunning themes, sales and ratings include ThemeFusion, Kriesi, Wpbakery, Themepunch, Themeco, Muffingroup, GoodLayers, Qode, Artbees, LiquidThemes, ThemeFoods, Eugene-design, among others. Professional web designers and firms can register as an author and generate sales by uploading their work. While becoming an author is free, there is a review process which are outlined on the website.

Browse the ThemeForest website to explore the trending, latest and popular WordPress themes and web templates. You can search a theme by the search tool or discover from the featured collection. The homepage also lists some of newest themes that are eye-catchy and comes with top-notch features. If you want to explore themes by top authors, you can select same from under the main menu. Further, explore themes by main categories – WordPress, HTML, Marketing, CMS (Joomla, Drupal, Concrete5, Weebly, Moodle), PSD Templates and eCommerce. If looking for a WordPress theme for a specific website, you has sub-menus like Magazine, Corporate, Creative, Directory, Education, Nonprofit, Real Estate, Retail,Technology and Wedding. To narrow down further you can filter themes by price, highest sales, rating, and date added.

When clicking on a theme, you can read the highlights, see a live preview as well as screenshots of design. The description area lists all the key features and highlights. You can see the cost of a regular license (single end product) or extended license (when end users can be charged for). You have the option to extend support for another 12 months. The regular license ensures the theme has been checked for quality, will include future updates and timely support from author. Do check if the theme is compatible with the version of your WordPress. The Comments section under each theme page will help buyers to know feedback of those who have used the theme.

Purchases of themes on the website can be made using Visa, MasterCard, Discover, American Express and PayPal. All recently purchased themes can be viewed by signing into user account. On the user dashboard, buyers can download the theme, bundled plugins, documentation and the license required for activation. After downloading the theme, if you discovered a bug or need to request assistance, you can reach the theme author through email or private messaging. Additionally, you can can also interact with other users on the ThemeForest forum.

There is a Help section if you need to read the frequently asked questions on billing, installation, troubleshooting or others. If you found item not as described or found a security vulnerability, you can request for a refund. However, note that ThemeForest is not obliged to give refunds if you had a change of mind, you bought by mistake or simply don’t want it. The Envato Market Refund Policy page has details of the terms and conditions. For complaints or queries on purchase, license, cancellation, refund, or others, reach the ThemeForest support.

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