Contact Mr Price (Mrp): Find below customer service details of Mr Price Group, South Africa, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for queries, complaints or feedback.
Head Office
65 Masabalala Yengwa Avenue
Upper Level, North Concourse
Durban Station Complex
Morningside 4001
South Africa
Customer Service
Phone: 0800 212 535 (Mrp – SA)
Phone: +27 31 310 8000
Phone: +27 31 310 8809 (Mrphome)
Phone: +27 31 310 8545 (Mrpsport)
Phone: +27 31 313 5500 (Miladys)
Phone: +27 31 367 3311 (Mrpmoney)
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About Mr Price Group
Mr Price Group, also known as MRP, is a popular retail company based in South Africa. Mr Price was founded in 1885 and was earlier known as John Orrs, Hub, among other names. Headquartered in Durban, Mr Price also has stores across Namibia, Rwanda, Kenya, Uganda, Tanzania and Botswana. The company currently operates over 1060 stores and employs close to 17,000 people.
Some of the top brands include Mrp, Mrphome, Mrpsport, Sheet Street, Mrpmoney and Miladys. Besides brick and mortar stores, Mr Price also operates online channels in Africa and Australia. Talking of the brands, Mrp is a fashion retailer that sells clothing, accessories and shoes. Mrphome is for furniture, utensils, and decorative objects for homes, the Mrpsport consists of sporting apparel and footwear, and Miladys is for women of all shapes and ages. There is also the Sheet Street for a range of home textile and decor products, and Mrpmoney, which is a financial services division.
If you are looking for Mrp-branded products, you can locate a store nearest to your address to begin your shopping spree. You can also purchase items online on the website. You have product categories such as t-shirts, vests, shirts, jackets, shorts, dresses, women’s tops, skirts, kids dresses, and shoes. On each product page, you have detailed description, sizes, colors, price and other important information mentioned. You can filter products by name, price, color or size.
Purchases on the website can be made using Visa, MasterCard, American Express, PayPal or gift vouchers. Customers enjoy a 30 day return policy on most products (check with customer service). As for delivery, you can track the same online. You have Store Economy, Store Express and Door to Door Express. The Store Economy service takes 5 to 7 working days for delivery (within South Africa). If you are looking for sports apparel, shoes and sporting goods/equipments, visit the Mrpsport website. For more information or queries on payment, refund, cancellation, warranty, returns, or others reach the Mr Price customer service.
I am not happy with the service I received at Mr Price Eyethu Orange Farm and I want to finish paying my account and close it. I bought my brother the clothes and they didn’t fit him and they said I must travel from where I was to exchange them. One thing that made me angry they couldn’t even explain in a nice manner. Need better training.
I’m writing this with a heavy heart because of the service I received from Mr price in nelspruit prominent center. I went there for exchange due to damage and they said they won’t accept the item, its the policy I must return to the shop where I bought them. Then my question is, the systems in place differs from all the branches for the fact that I was sent around.
I am so disappointed at the poor service i got from Mr price Eastern Cape Uitenhage store. I went to get my new account card as a new customer. The cashier at the spoke in Afrikaans rudely saying that what i want wont be done she went to look for someone that is going to help i stood there for about 30m waiting she finally came with someone but this person does not have login rights she requested her to log in for her she refused loudly making a noise about the fact that she wont do it she can’t customers could hear her. I ended up leaving.
Never doing online shopping at Mr Price again! Ordered something to wear for my birthday that was supposed to arrive today. It never arrived and tomorrow is my birthday. Bad, bad service!
Like Most or All of the experiences on this website, mine is no different. I went to Mr. Price Atlantis today find look at some of the kiddies Tracksuits and I found something that I really Liked for my son, because it is his birthday on this coming Friday. I took it to one of the staff members just to find out if they do keep asides just until Monday which I would then have the money ready to pay for it first thing. I approached a staff member that was walking passed me. I politely asked her whether they do keep aside Items. The first thing she asked me was for how long and she had a bit of attitude. I then told her ‘Monday?’. All she said was ‘to long’ in a very blunt manner. I repeated ‘Monday?’ and she said ‘No, it’s too long, we will only keep it until tomorrow. I said OK and she walked away. I said Monday twice because I just couldn’t understand why she would ask me for how long and give me hope, where she could’ve just answered my question and said only until tomorrow. I truly believe that she could’ve handled the situation better. I left the store upset not only because of the answer, but her attitude too, her she wasn’t friendly at all.
Very frustrated and angry. Online order never arrived and call centre did not contact me as they promised. Very difficult to report the issue and it looks like I’m going to lose my money. Not acceptable. Definitely not recommending or going to use Mr Price online shopping in the future.
Today, we traveled to Mr. Price in Carlswald (Midland) to pick up our click-and-collect order.
I found it bothersome because some of the items we ordered were missing pieces.
When we arrived home and opened the other package, we discovered there were items missing from it as well. Now we want to know what happened because we were charged the full amount but not everything was delivered. The staff there was not very friendly and helpful to the point where we were so annoyed and angry that we left. Mrp has bad service
I am extremely disappointed with the service at the call centre. I ordered jeans online that was supposed to be 2 for R300. However the deal did not go through and i was charged normal price. I have called the call centre 3 tines now, each tine i was on hold for an average of 7 minutes before my call was cut. This incompetence is frustrating. Is this how you treat your loyal customers? Frustrated!!!!
I am so irritated with Mr Price. Never buying there again. I bought a dress but lost the slip. I didnt expect to get a refund but atleast an exchange. If you are having a issue with stealing then get your damn security in order. I have never experienced this by any other shop. Usually at other shops they let you exchange. Very disappointed, they won’t be seeing me again.
I’m very disappointed with your West Gate clothing store. The lady literally accused me of putting something in my bag. Where as I was busy putting my tissue in my bag. I feel so degraded especially as her first words to me was “can I have whatever you put in your bag”, she wasn’t even wearing a uniform and I even offered that I to go to the fitting room so she can search my bag. I don’t think I will ever set foot in Mr Price store again.