Head Office
MAPCO Express, Inc
801 Crescent Centre Drive, Suite 300
Franklin, TN 37067
United States
Customer Service
Phone: 833-MAP-COHR (833-627-2647)
Email: guestexperience@mapcoexpress.com
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About MAPCO Express
MAPCO Express is an American convenience store chain that was established in 2001. Headquartered at Franklin, Tennessee, MAPCO operates as a wholly owned subsidiary of COPEX Inc. A large number of MAPCO stores can be located across Tennessee, Georgia and Alabama. Other locations include Arkansas, Virginia, Kentucky and Mississippi. The stores are operated under the banners MAPCO Express, MAPCO Mart, Fast Food and Fuel, Favorite Markets, Delta Express and Discount Food Mart. Travellers and consumers visit the MAPCO stores for food, beverages, consumer goods and fuel. MAPCO also sells products with its own private label called Good Livin’.
Shoppers can locate a MAPCO outlet using the store locator on the website. While you are on the homepage, you can also track the ongoing promotions and exclusives on food and beverages you can enquire while on a visit. MAPCO is most frequented for its successful MAPCO rewards program that gives shoppers a wide range of benefits. The MY Reward$ program is free for all to register. Shoppers earn points on every gallon pumped and every purchase at a store. According to the website, members earn 5 points for every gallon pumped and 10 points for every dollar spent. Twice the number of points will be earned by those using prepaid cards, and those shopping for Good Livin’ brand products.
If not carrying a physical card, you can use your phone number as well to access account at a pump or MAPCO outlet. Registered users can access their account through the My MAPCO mobile app. Through the app, you can also cash in points to redeem rewards or refer friends for bonus points. Note that all points earned have an expiry of six months after account inactivity. For complaints or queries on store locations, payment, cancellation, career, or others, reach the MAPCO support.
This was at 7:00 location- the mapco at franklin kentucky. I would not care, really I would not. I went to the store at 7:00 to use the restroom. Mind you I go to this store almost religiously. I had an emergency, I’m a taxi driver so I’m on the road all the time. I also have ibs. I was denied to use the restroom and told literally no that it was locked. I was not rude in anyway but I had to leave. I ended up expletive my expletive self because I wasted the time I had going to mapco when I could of went anywhere else. But just like I would expect, mapco has no professional anything and leaves this comment thread for people to complain because they don’t care at all. I can’t believe this happened. I am so embarrassed. I am so appalled. This was extremely upsetting. How does anyone ever anywhere deny someone the restroom?
Me and my crew today entered the mapco On 72 South Memorial Parkway this morning at Huntsville Alabama. I don’t know what type of circus they’re trying to run there but every single time I go there I have a problem. I’m surprised the gas station stays that busy I guess because they’re right next to a highway I will never bring my people around that gas station again. The bathroom looks run down and dirty.
This is a negative comment related to the new Malcolm located on south parkway in Huntsville, Al. I pulled in for the first time at this location and inserted my credit card in order to fill my truck. The pump asked for debit or credit, I picked credit but was directed to the attendant in the store. I had to walk in the rain only to be told that I needed to guess how much gas I needed and if I was wrong they would credit back to my card. This is stupid. I use Mapco at the bottom of the hill I live on without this inconvenience.
I took my business elsewhere this time. I would ask you to review my complaint and if this is your company policy please notify me and I will permanently take my business elsewhere. I asked if the system was down and was told it was policy.
Thank You