Contact of Tchibo customer service (phone, email)

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Find below customer service details of Tchibo, Germany, including phone and email. Besides contact details, the page also offers a brief overview of the German retailer.

Head Office
Uberseering 18
22297 Hamburg
Phone: +49 (0) 40-63 87-0

Customer Service
Phone: 0800-300 01 11 (general)
Phone: 040-605 90 00 95 (Tchibo Mobile)
Phone: 0800-700 70 35 (Tchibo Cafissimo)
Email: [email protected]
Email: [email protected]
Email: [email protected]

About Tchibo
Popular for its high premium coffee, Tchibo has become a household name in Germany. It was founded in the year 1949 by Max Herz and Carl Tchilinghiryan. Across Germany, today there are more than 700 shops that not only sell coffee but also clothing, electrical appliances and consumer goods. The popular chain of coffee retailers and cafes posted revenue of €3.15 billion in 2018. Employing more than 11,800 people, Tchibo’s operations span Austria, Czech Republic, Hungary, Sweden, Netherlands, Switzerland, Turkey and UAE. In Germany, it further operates close to 19,000 depots at retailers and supermarkets. Besides retail outlets, Tchibo operates an ecommerce channel on There are separate eshops for European regions.

Tchibo’s exquisite coffee flavors and aroma have enthusiastic coffee lovers flock the stores. The company claims to cultivate and purchase high quality coffee directly from suppliers across Central and Latin America, Asia and East Africa. From procuring, roasting to packaging, Tchibo adheres to high standards. Not just coffee, Tchibo claims it develops some 2,000 products a year. They include footwear, apparel and home decor items. Every week the stores stock a new selection of close to 30 products, making every visit to the store enjoyable and memorable.

For those who love to comfortably sit and sip a cup of coffee or enjoy a delicious slice of cake, the Tchibo coffee bars are the must go destinations. You can locate a coffee bar or a store nearest to your address on the website. Internet shoppers can head to to shop from a wide range of categories. On the homepage, you will some of the most popular and trending products. The discounts and ongoing offers are also listed alongside. As for product categories, you have jackets, shirts, tops, jeans, nightwear, sportswear, kids clothing, bags, scarves, watches, shoes, furniture, lighting, sporting goods, luggage, pet supplies, toys, among others. There are also separate sections to purchase flowers and smartphones. Along with smartphones, you can also get a prepaid connection with different tariff options. Shopping can be done both on web as well as Android and iOS app.

Coffee lovers can shop for coffee pods, instant coffee powder, coffee machines, Espresso machines and accessories online. The coffee powders are available in different flavors and types. Purchases on the website can be made using Tchibo gift cards, Visa, MasterCard, and PayPal. You can also opt for payment by installment. As you checkout, you can see the various shipping options. The standard delivery can take 2-4 business days. Orders that cross a minimum value qualify for free shipping. The express shipping option for faster delivery is revealed during checkout. If you prefer to collect an item at nearest store, you can shop online and opt for Click & Collect during checkout. Most items carry a 30 day return policy. They must be returned in its original packaging and unused for full refund. Shoppers can view and manage their orders by signing into their account.

If you are regular at Tchibo, register for TchiboCard. Members earn points every time they shop at a store or online. The points can be redeemed for new purchases. Members also enjoy extra discounts and access to exclusive sales. You can register for TchiboCard online. For complaints or queries on store locations, cancellation, refund, career, or others, reach the Tchibo support.

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