MAC Cosmetics: How to reach for help

Head Office
The Estee Lauder Companies Inc
767 Fifth Avenue
New York, NY 10153
United States

Customer Service
Phone: 1 800 588 070
Email: maconlineservice@maccosmetics.com

Global Support
Phone: 1800 613 828 (Australia)
Phone: (11) 3716 1661 (Brazil)
Phone: 1 800 387 6707 (Canada)
Phone: 0821 23 62 76 (France)
Phone: 800 90 10 200 (Germany)
Phone: 31014919 (Hong Kong)
Phone: 800 974 782 (Italy)
Phone: 1 800 18 0742 (Malaysia)
Phone: 01800 110 3131 (Mexico)
Phone: 0800 72544 (Netherlands)
Phone: +7 495 225 14 91 (Russia)
Phone: 910 212 462 (Spain)
Phone: 0800 89 55 97 (Switzerland)
Phone: 0808 281 0230 (UK)
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About MAC Cosmetics
MAC Cosmetics is an American cosmetics manufacturing company founded by Frank Toskan and Frank Angelo. Operating since the year 1984, MAC, which is short for Make-up Art Cosmetics, is today one of world’s leading professional makeup manufacturer and supplier. Headquartered at New York, MAC Cosmetics was acquired by Estee Lauder Companies in 1998. MAC products are sold in more than 100 countries. Though the company initially targeted only makeup professionals, makeup artists, and photographers, the brand soon became a household name. MAC Cosmetics’s catalog includes skincare, makeup, fragrance and hair care products. They are sold at more than 1,000 locations around the world. The same are also available for shopping through online channels.

The store locator on the website will help shoppers locate an outlet nearest to their residence. You can look for a MAC store by city, zip or airport code. A visit to the store will not only help you test a product, but also get expert assistance. You can even book professional MAC makeup services from skilled makeup artists. To track the latest launches, you can head to the What’s New section on the website. For knowing the most sought after products, navigate to Best Sellers. Who doesn’t love a sale? There are regular discounts offered on MAC’s popular products on the Sale section. Also, don’t miss out on online offers that offer free shipping to complimentary samples.

Products you can shop online include lipstick, lip gloss, lip liner, lip palettes, eye shadow, eye palettes, eyeliner, mascara, eyelashes, eye primer, foundation, powder, concealer, makeup primer, face palettes, moisturisers, brushes, sponges, tools, and fragrance. There are value kits with a number of essential items available in single pack. The product pages have details on the available colors, the highlights and pictures of how it looks. There are reviews to help shoppers decide on which product to consider.

Shopping on Maccosmetics.com can be done using all major credit cards. You can also use MAC gift cards during checkout. As you checkout, you can see the shipping options. While standard shipping is free, MAC allows shoppers to expedite through overnight and express shipping at an additional cost. Standard shipping takes 2-5 business days. Orders shipped via standard service are shipped in 1-2 business days. And if you are not satisfied with the product, you can return same at a store or online for exchange or refund. To return products by mail, you will have to call the support and get a label that must be printed on the package. All refunds will be processed within 7–10 business days.

If you are a frequent shopper, register for MAC Lover loyalty program to enjoy a number of benefits. There are three levels – Lover, Devoted and Obsessed. Members enjoy special seasonal offers, free makeup services, birthday gifts and first access to new products. There is MAC Pro membership program to get access to special MAC Pro events, and connect and collaborate. The program is open to hairstylists, makeup professionals, performers and influencers. Have a special event coming? Purchase MAC gift cards, available in the form of virtual egift card or plastic card. You can order a gift card with value of your choice, along with personalised image.