Head Office
Dehtiarivska St., 53, Kiev,
Kyiv City, Ukraine
Customer Service
Phone: 466 or 0 800 300 466 (general)
Phone: 477 or 0 800 300 473 (new customers)
Phone: 460 or 0 800 300 460 (Internet queries)
Email: mna@kyivstar.net
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About Kyivstar
Kyivstar is a leading telecommunications company in Ukraine operating since the year 1994. Headquartered at Kyiv, Kyivstar employs more than 4,000 and boasts of revenue exceeding UAH 16bn. Today, the largest mobile service provider in Ukraine, Kyivstar provides communications and data services based on a range of fixed and mobile technologies, including 4G. Part of Amsterdam-based Veon Ltd, Kyivstar caters to more than 26 million mobile customers and more than 800,000 Internet users. The company says its vision is to be the “best company in Ukraine deserving the highest trust”.
There are postpaid as well as prepaid plans with different price brackets. You can learn about the tariff and features on the website. Interested customers can also visit a Kyivstar shop to know the promotions, services and procedures for a postpaid connection. If you dont have a smartphone, you can purchase one with contract on a discounted price. Some of the popular prepaid plans on offer include Communication Unlim at UAH 4.46/day, Fun Unlim, Video Unlim and Maximum Unlim.
All the plans vary on its call and data restrictions. One can enjoy unlimited calls within Kyivstar network. The Fun Unlim and Video Unlim also offers Kyivstar Go TV Light, a video streaming service for movies, shows and live TV. Under postpaid connection, you have Smart, Smart+, Smart Max and Smart Business. You can pick a plan according to your data and call consumption. Upgrade of plan is possible any time after the contract has begun.
Kyivstar’s mobile Internet can be accessed on smartphone, tablet and notebook. The Kyivstar plans come with social communication messengers, pre-installed games, and free streaming of music and video. To know whether 3G or 4G coverage is available in your area, you can access the Coverage Map. All phones will automatically access to telecommunication services in roaming when you travel to a foreign nation. If you need the rates to be low, you can subscribe to a roaming package. There is fixed telephone plans available for small business and enterprise customers. The fixed telephony works on digital fiber optic lines that are flexible and offer top-notch quality.
Existing prepaid users can recharge their number online using Visa or MasterCard. You can input the amount and choose the payment method to proceed. You can set auto-payment to automatically recharge your number to the schedule set. Postpaid customers can sign into My Kyivstar to view current plan, bill and make payment. There are a number of value added services that will be useful for Kyivstar customers. The Smart Money for instance is useful for payment of services, buying tickets, utility payments and much more. And those using Kyivstar Go TV can access more than 190 channels and a library of more than 10,000 movies and TV series.ย For complaints or queries on new plans, payment, cancellation, refund, career, or others, reach the Kyivstar support.
