Contact Kate Spade: Find below customer service details of Kate Spade, US, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for queries, complaints or feedback.
Head Office
Kate Spade & Company
2 Park Avenue,
New York, NY 10016
United States
Customer Service
Phone: 866-999-5283 (US)
Phone: 0800 240 4320 (Europe)
Phone: 610-491-2028 (others)Email
Email: [email protected]
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About Kate Spade
Kate Spade is a lifestyle brand popular for its handbags and other fashion accessories. Founded by American entrepreneur Kate Brosnahan Spade, in 1993, Kate Spade today has grown to include over 140 retail outlets across the US and more than 175 globally. The company also operates a successful e-commerce channel. Operating as Kate Spade & Company, the company has its headquarters at New York and employs more than 7,000 associates. Formerly operating as Liz Claiborne Inc and then as Fifth & Pacific, Inc, Kate Spade’s products are sold under the labels Kate Spade New York and Jack Spade New York. To locate a Kate Spade nearest to your address click here.
On the website, you can shop by product name or category. Products include handbags (satchels, shoulder bags, totes, clutches, backpacks, etc), dresses, skirts, jackets, tops, sweaters, pants, swimwear, sleepwear, shoes (heels, sandals, flats, sneakers etc), jewelry, watches, sunglasses, perfume, among others. On each product page, you can find detailed description, specifications, material information, accompanied by high quality images.
Purchases on Katespade.com can be made using Visa, MasterCard, Discover and American Express cards. Kate Spade gift cards as well are accepted. Shipping options can be selected during checkout. While standard delivery takes 3 to 6 business days, you can expedite the delivery by selecting Two Day or Next Day delivery options. Customers enjoy a 30 day return policy on general purchases. Sale items only carry a 15 day return policy. You can read the policy and restrictions at the FAQ section of the website. For more information or queries on payment, refund, cancellation, shipping, delivery, or others, reach the Kate Spade customer service.
I am disappointed with your customer service department. I have been shopping with you for so many years and bought many items as gifts.
I purchased 3 cross bodies in June for myself and gifts. The one I gave as a gift had a faulty zip . Called customer service and they said they had no record of me every purchasing from you. I gave my email, address, phone number and even then they said I was not in the system. Finally I tried to go into my account and told them it was showing up. He agreed I had an account. But then he gave me a website address to go gave it fixed at my expense. On further research on your site it said there was one year warranty on the bags .
When my sister took it today to the store again they denied I had an account and when she gave them the order number the sales lady said the bag was not on the order.
I am shocked at this type of behavior and service you give to your customers!!
My daughter, Boston, and I recently visited the Kate Spade store location in Sunbury Ohio. We were not looking for anything special, merely browsing. Marissa spotted us admiring a pinata necklace and engaged in conversation mentioning the pinata opened to reveal a dangling piece of candy. Adorable!!
As we continued through the store, Marissa would occasionally spot a complementing purse to match a season or event we were describing. She also searched through the newly released items to find a sought-after pair of earrings to match the pinata we decided to purchase.
Marissa Artar made our shopping experience exciting and special with her engaging personality and customer consideration.
She is an exceptional member of the Kate Spade team.
I hope that she is recognized as a valuable Kate Spade employee.
Best regards,
Victoria Shields
I just visited your store last week in Honolulu & was Appalled to find out that I had to stand outside while only a few customers were allowed in at a time. This has never happened to me before in your other stores. I was at the Premium outlet. Such a Disappointment!!!!!