Head Office
P.O. Box 29045,
San Francisco, CA 94129
Customer Service
Phone: 1-800-509-5721 (US)
Phone: 1800-679-634 (Australia)
Phone: 0800-452-621 (New Zealand)
Phone: 0808-189-0970 (UK)
Phone: 1-925-418-3893 (others)
Email: cs@justanswer.com
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About JustAnswer
JustAnswer is a user driven site where one can pay to get answers directly from professionals. The platform, founded by Andy Kurtzig in 2003, currently boasts of more than 10,000 experts. JustAnswer claims it has helped over 8 million people in 196 countries. The company is headquartered in San Francisco, California.
Categories found on the website include Legal, Medical (doctors, health professionals etc), Veterinary, Mechanic, Computer and Home Improvement (appliance, electrical, plumbing etc). Once a category has been selected, users can type a question and get an answer within 8 minutes turnaround. JustAnswer also shows the number of professionals available online to respond to a question. All answers are received via email, text message or notification. Follow up questions as well can be asked if needed. If not happy with one expert, the same question can be posed to another expert for no extra charge. And if still not satisfied, users can request a refund. All refunds are processed within 24 hours.
Users can go for a one-time fee model or monthly membership program. All users are required to have a $5 deposit to confirm appointment with an expert. JustAnswer currently accepts all major credit/debit cards and PayPal.
All experts on the platform undergo screening and stringent tests, including license and credential verification and performance reviews. There is a special page to view profiles of experts on the platform. On each profiles listed you can read a short bio and even see reviews of past users. For more information or queries on payment, refund, cancellation, subscription or others, reach the JustAnswer customer service.
Called them yesterday to complain and they say they have cancelled my “Membership” and will be sending me a refund within 5 working days! Rest assured I shall be checking my account to make sure that happens! I’ll also go to the bank and get them to make sure these withdrawals stop!
I never agreed to a temporary membership or any other type of membership . I realized after 3 months that they were charging my bank account. I called and canceled the Justanswer account yesterday. I am going to protest the charges with my credit card company. I am not surprised that something like this is coming from San Francisco.
Very shoddy company, they lead you to believe they are registering your call with a $2 initial fee but need your bank card details to do that and the $2 initial fee will be refunded, if you say yes to that – without you knowing they have signed you on as a account member with a fee of $66 and charged your account with $2 for the verification you gave for the $2 agreement and the $66 membership fee. Two separate charges $2 and $66 to your account. They have also made you a ongoing member as well which means they will charge the same fee every month recurring whether you use them or not. They did not initially send the link to my phone then when I responded to that in chat I had graded their service as bad they responded that I would have to submit a second question to deal with that as they had answered the fist and my grading had completed that exchange. Consequently I didn’t get my password reset and was locked in for $66 recurring fee, They give you a unsubscribe button however who would trust that any further. Apart from answering the question of why they are ripping people off which is obviously money (no charge). They should answer these question’s why do they act so unscrupulous ? and how long do they expect to be in business?
Yes, the same here, paid an initial £5 to get a question answered, now they are trying to take £50 Just spoken to my bank, who said they can’t stop it but can ask for it back once it’s been paid. Incredible how this scam can go on.
To say I’m disgusted with this corrupt company is is an understatement. They have taken £50.77 from my account for three months now. My bank has written to them and still they come in for money each month. I did use them which cost me £51 at the time and I thought that was the end of it. I was never told it was monthly subscription. This in my opinion is theft.
I will be requesting a charge back from my bank to have the almost $900 the company took from me despite never telling me I was entering into a long term contract. Additionally I emailed them multiples times and called them to report the fraudulent changes and requested that all charges be stopped immediately and that all of my money be reimbursed. They continued to ignore my emails and phone calls, even telling me at one point that the service had been canceled when it in fact had not been. My boyfriend had been tending to the bank account and he thought the changes had been stopped as they and promised so he did not noticed the money continuing to go out each month.
I’ve recently had problems with my car so got in touch with a mechanic…they offered answers for £5 which came out of my account….this was a few days ago just looked at my statement and £28 has now been also taken from my account…something is not right about this company.
I wish I had read all of this comments before getting involved with this company. Everything that happened to the other people has happened to me. I can’t unsubscribe…they totally ignore me..no responses!! BEWARE!!
I did not request this service, and I maybe went to your site, but didn’t get any help and Was charged. I toyed to cancel, but your site would not process my request.
I too was scammed just like all the other people in this comment section. My immediate reaction was to cancel my card, and have a replacement card [with a different number] issued by the bank. Even though I will not get my money back, I made sure they will not get any more from me.
This place is a scam, I paid $5 for a 7 day trial which I cancelled my account the same day, but 7 days later I was charged $46 for the service i had already cancelled. I have copies of my cancellation and will now proceed to speak with my attorney and sue this company. Places like this need to be stopped from ripping people off.
Tamara, the same exact thing happened to me. I did not save copies because I believed the cancellation was in effect. I immediately changed my card at the bank to prevent them taking further $ without my permission. Difficult to trust people these days.
I was trying to get help with my Spectrum Account or Verizon account, and Just Answer pops-up. I thought it was part of Spectrum or Verizon. Message was to try this service for a$1.00. I asked my question but it wasn’t answered, so I left the site. I called for a refund and cancellation, and was told I had to have the escalation team call me. This is the worst customer service in my experience with cancellations.
DO NOT USE THIS! It’s a total SCAM. I found two payments on my checking account for a total of $92.00 – One on March 1, 2021 and another on March 29, 2021. I had no idea they were charging my account until after the fact. Looks as though I am not alone. They offer their “help” for a $1.00 fee and that’s where they get you! They now have your credit card number. Just Answer is the company name, but they bill their monthly charge under the name “Just In”.
I got help from this website a while ago for $5 and I’ve been charged $170 from this website for the membership I don’t have.
I recently asked Canon for assistance in repairing a printer. Automatically I was contacted by Just Answer who offered me a once-off “trial” of their services for $4.00. As this seemed reasonable I accepted. But the “expert” simply recited from the Canon Service Manual (very slowly, three questions took 30 minutes) and in the end my printer was totally disconnected and his final suggestion was to take it to Canon for service!!!!
To make it all worse I have just seen that an authorised payment of 4.00 has been taken from my MC account AND a further $49.00 – unauthorised – has also been taken. Try to contact them and you get nowhere.
Another victim. Thought I was paying a one off fee to have a question answered. They couldn’t resolve my issue .Since then I have been charged $66.00 a month for a membership that I did not request and a service I have never received. How underhand can some people be? I have cancelled my credit card – at great inconvenience to me – so they won’t be getting any more “fees” from me .
Another victim. The exact same thing happened to me. Thought I was paying a once off fee to have a question answered. Since then I have been charged $41.12 a month for a membership that I did not request or authorized. I had to cancel my credit card. When my bank got in contact with JustAnswer team , they were told did not cancel my subscription.!!!!!!!!
Asked a question and was charged £5 which I paid for with my card. When I was asked to pay £40 for a telephone chat with a lawyer, I declined and moved away from the site. Since then I have had £50 taken from my account in December 2020 and a further £50 taken in January 2021. I never signed up for anything . I never joined any club. This is a total and complete scam and rip off.
Exactly the same has happened to me. I asked a trial question where “the expert “knew less than me. They have now taken money from my credit card.
What a scam!
I have been charged £30 for membership I did not agree to
I requested this money to be refunded – the operators put the phone down on me which shows it is not a reputable company
I cancelled my membership in early November…actually I never signed a membership. The 5 pounds was deducted and I was notified by the Bank of Ireland was also deducted on my credit card. I immediately notified your company next day to cancel any membership I might have had with your company. I would be very happy if you can accept and confirm my resignation and return my money.
DO NOT USE THEM.. it’s supposed to be 5 dollar and then if you check your credit card you will see additional charges with no explanation. Had to call credit card to block them cause they won’t pick up..
They claim that their initial services are either $1 or $5 – and that you will be placed in a 7 day trial period.
Upon learning that I encountered a hidden charge of $34 – I cancelled the membership on the very same day.
I reached out 5 days later to ask why the charge had not been removed from my account. They claim that their pricing is “upfront” and that they won’t issue me a refund.
It seems like we’ve all been taken for a ride. I am a single mum with a child with a disability, living hardly and you have been attacking my account of $40 for the past few months for a membership l never signed up for. I deleted your app asap after not receiving a answer for my question but you are still charging me.
They took $5 off me, I do not have membership, didn’t mind losing $5, five days they took another $66 off me, had to cancel my card, what a scam and such inconvenience, BEWARE!!
DISGUSTING. They don’t let you know but the truth is that once you have paid for the one-time service, they create a membership for you without your knowledge, and keep charging your credit card once a month without your consent!
It is completely illegal to do so and yet they do it to all the people they can get! Anyone with a lawyer handy, they need someone to get onto it! I just had to cancel my credit card to make sure i can get rid of them.
Definitely no way i will ever use them again. Thieves, and never know what new tricks they will work out with your bank card numbers. They also cleverly vary their name on your bank statements each month in hope to get unnoticed: one month it says Pearl.com membership, another month Tech-ja.com membership, ja-exprt.com membership, or justanswer membership.
Watch out for these on your bank statements if you ever made the mistake to use them like i did. Keep away from them, even for a one-time service, to keep your bank account safe.
Complete rip off. Didn’t answer for days. Called and marked urgent. Answer came about 2 days later. After joining I requested the value of a book and sent pictures as requested. 2 TIMES. 3rd time I insisted on refund. Total waste of time and energy
This company have charged me £39.99 for a membership I know nothing about
They used an old card to pay it with do I have any legal rights
I just don’t know what to do
I called for information and talked to a gentleman and paid the $5 on my card then on my check statement I was charged a $ 28.00. Membership fee which I did not authorize .i would like the $ 28 refunded back and canceled including my card number. I’m not complaining because the gentleman that took care got me to the direction I needed to go to ,but I no longer need this service and did not authorize the membership. Also take my card out of your system
They are taking money for nothing I phoned them for help and charged £5. Put through to a so called expert who said that he could not connect to my IPad,I later found that they charged me £35 for nothing today I looked on my bank statement and low and behold they charged another £35 on a continuous payment plan that I did not agree to. Scammers.
THIS IS A TOTAL SCAM – DO NOT USE THEM. I had trouble with my Facebook pages and the so called expert took copies from Facebook and sent it to me, DUH, I could have done that myself, why would I pay all this money just for copies from Facebook. How to retrieve your Facebook page? I requested my money back, besides they return messages that is already written for them and they are not really experts at all. The same person came up all the time regardless, when I mentioned that you are not reading my question, they kept on sending the same stupid answer unrelated to the question.
To whom it concerns:
Earlier today I paid €5 for an online chat to resolve a problem. I subsequently agreed to having the problem resolved remotely: Order ID 25687297-. I paid €26 for this service. However, it didn’t happen. A message was sent letting me know that the Just Ask Expert couldn’t make a connection with me. As the service wasn’t available to me I requested a refund of my €26. I subsequently received a message that contact would be established. I phoned 1800-760-906 and spoke to an employee who offered to put me through to one of your experts. I grew weary from waiting and most frustrated with the service. I would like a refund of my €26 at this point. The service has not been satisfactory. I have been in touch with my bank on the matter. Also, I did not give an online rating since the problem hadn’t been resolved. I was surprised to find that it shows that I gave 5*. This rating is not mine.
A SCAM!!!! They said there was information stating that I was starting a “trial” and that if I did not cancel after 7 days I would be charged. I was charged $1–but then just found out I was charged $46 for a monthly membership. What a SCAM. No refund!!!!!
Hi Patricia
Yes, its a scam. You need to contact your bank and ask for a chargeback on your account and explain what happened. The banks are aware of this company doing this to customers
I have the same Issue.
I contacted justanswer and paid the intial £5 for one question and i believed that was the end of my dealings with them.
7 days later they took £30 from my account without my consent. I immediately contacted and they did refund my £30 and agreed to not take any further payment from me. But then one month later took another £30 but this time they would not respond to my emails and ignored me. I then contacted my bank to get a chargeback on my account but the fact they refunded the first £30 this confused the bank and it took me a one hour telephone call to get my bank to resolve it.
The bank is well aware of this company that deliberately creates this illussion of a refund and then takes the money back at a later date
Good Luck
MH
So I was told I needed to pay 1$ to get to talk to somebody but I was never informed of a monthly subscription fee of 46$. This is beyond dumb and misleading.
Looking for a refund: You just charged me $39.00 for a service you did not provide. It said you would secure my computer and fix the problem. That never happened. You said ,up front, that it was a $1.00 fee to talk to someone and I discovered you put me on a monthly $46.00 fee. You are quite the scam artists. I want a refund now.
Dave
I just called to ask you to take me off your membership list and any other list you have me on that I didn’t ask for..You charged me $5.00 for an answer I didn’t get and charged me $46.00 for a membership I don’t want.
I just found out they were taking $50 out of my account for the past 5 months. I NEVER used their service. I asked for a refund for $250. They said they were willing to give me $150. I’m prepared to contact the better business bureau because this is immoral and illegal. Anyone else contact the better business bureau?
I just found out that they write 66$ from my account every month? I never gave permission and never used information from them . They never gave me advice or reply.how can I get money back for something I never used .
Same comment as as Els Lips
I just found out that they write 66$ from my account every month? I never gave permission and never used information from them . They never gave me advice or reply.how can I get money back for something I never used .
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When I contacted them they gave me a run around offering to charge me $5 to refer me to a lawyer What cheek as this is what started it in the first place
I am complaining to Australian authorities as well as the US authorities through my daughter in USA. This is illegal under scam watch laws
Really bad company to do business with. I too signed on, asked 1 question and was charged $46. I immediately called & cancelled, but could not receive a pro-rated refund. What a rip off. They should be on several scam alert websites.
I asked a question, waited 3 hours and got no response. They still took out $50 for 5 months! They won’t refund me $250. They said I should’ve cancelled after the “trial” period. There was no “trial” period if they never provided any service. Scam!!
Hello
I would like to how I get a refund.
Breathy I contacted Just Awnser to see they solve a problem I had with my refrigerated I paid 7€ but didn’t start chat
But now find I have been charged 27€ for no service so if you help and refund the money I would be most greatful
Thank you Michael
They will keep charging you. Call and make sure that you are cancelled. They charged me twice in one month! So beware of what they are doing. Look back in your bank statements and make sure. They won’t refund you either. Sorry they took advantage of you and everyone here
Asked one question concerning the striker on my Maytag washer lid, agreed to the $5 charge, but was scammed and charged for a “membership” (which I did NOT agree to). The “expert”, Tyler, gave me an incorrect answer. I ended up remedying the problem myself, they txted me the correct answer about a week later, but I had solved the problem already myself. Called cust svc, they cancelled my membership, but refused my demand for a refund of my membership fee. If they take anything out in the future, think I’ll have to pursue litigation. Don’t use these guys, it’s a scam…
I was told $5 refundable but the $5 was not refunded on top of which I was charged an extra $40 for a membership I didn’t ask for. Not impressed. Please refund it ASAP
Oh I cancelled waaaayyyyy before the membership fees came out. I have a screenshot of that. I didn’t receive an email saying it was cancelled. I can’t even get into the site to an “account” it says it doesn’t exist…I wonder why??? I CANCELLED IT MONTHS AGO! I just saw it in my bank statement and went back and looked…they took out money twice this month!!! I called for a refund, they said they couldn’t give me a refund. I could only go back to the end of June on my bank statements on my phone. You are thieves!!! I want at least 3 payments of $29.00 in my account ASAP. I’ve called twice. If the $$ isn’t in my account within 24-48 hours…I’ll give you business days…so by Tuesday of next week 08/04/2020. My lawyer will be contacting you. I’m getting my bank statements too. I wasn’t going to ask for all of it, but after two rude people spoke with me AND you took my money…if I have to contact my lawyer, you will pay it ALL. It’d be different if I didn’t have proof. I am reading all over the WWE where you have done this to people. They said they sent me an email saying my free trial was going to expire… surprise no email from then for ANYTHING. Family and friends are cancelling today too. They looked at their bank statements 2 and 3 times a month, they took out of their accounts. This will NOT go on. And BTW to anyone reading this, you don’t get to speak to anyone who speaks clear English, so it’s a rough call! They say they don’t give refunds…but yet on their automated system they says “press 2 for a refund.” SCAM
I have a charge to my checking account for $46.00 for a membership. I don’t recall applying for a membership. I reviewed the site but after reading comments I had no use for it. Apparently, you are charged for just looking at the site.