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Contact of JustAnswer customer service (phone, email)

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Contact JustAnswer: Find below customer service details of JustAnswer, including phone and email. Besides contact details, the page provides a brief overview of the company and its services.

Head Office
P.O. Box 29045,
San Francisco, CA 94129

Customer Service
Phone: 1-800-509-5721 (US)
Phone: 1800-679-634 (Australia)
Phone: 0800-452-621 (New Zealand)
Phone: 0808-189-0970 (UK)
Phone: 1-925-418-3893 (others)
Email: [email protected]
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About JustAnswer
JustAnswer customer serviceJustAnswer is a user driven site where one can pay to get answers directly from professionals. The platform, founded by Andy Kurtzig in 2003, currently boasts of more than 10,000 experts. JustAnswer claims it has helped over 8 million people in 196 countries. The company is headquartered in San Francisco, California.

Categories found on the website include Legal, Medical (doctors, health professionals etc), Veterinary, Mechanic, Computer and Home Improvement (appliance, electrical, plumbing etc). Once a category has been selected, users can type a question and get an answer within 8 minutes turnaround. JustAnswer also shows the number of professionals available online to respond to a question. All answers are received via email, text message or notification. Follow up questions as well can be asked if needed. If not happy with one expert, the same question can be posed to another expert for no extra charge. And if still not satisfied, users can request a refund. All refunds are processed within 24 hours.

Users can go for a one-time fee model or monthly membership program. All users are required to have a $5 deposit to confirm appointment with an expert. JustAnswer currently accepts all major credit/debit cards and PayPal.

All experts on the platform undergo screening and stringent tests, including license and credential verification and performance reviews. There is a special page to view profiles of experts on the platform. On each profiles listed you can read a short bio and even see reviews of past users. For more information or queries on payment, refund, cancellation, subscription or others, reach the JustAnswer customer service.

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82 Comments

  1. I never agreed to a temporary membership or any other type of membership . I realized after 3 months that they were charging my bank account. I called and canceled the Justanswer account yesterday. I am going to protest the charges with my credit card company. I am not surprised that something like this is coming from San Francisco.

  2. Very shoddy company, they lead you to believe they are registering your call with a $2 initial fee but need your bank card details to do that and the $2 initial fee will be refunded, if you say yes to that – without you knowing they have signed you on as a account member with a fee of $66 and charged your account with $2 for the verification you gave for the $2 agreement and the $66 membership fee. Two separate charges $2 and $66 to your account. They have also made you a ongoing member as well which means they will charge the same fee every month recurring whether you use them or not. They did not initially send the link to my phone then when I responded to that in chat I had graded their service as bad they responded that I would have to submit a second question to deal with that as they had answered the fist and my grading had completed that exchange. Consequently I didn’t get my password reset and was locked in for $66 recurring fee, They give you a unsubscribe button however who would trust that any further. Apart from answering the question of why they are ripping people off which is obviously money (no charge). They should answer these question’s why do they act so unscrupulous ? and how long do they expect to be in business?

  3. Alex Pawlowski Reply

    Yes, the same here, paid an initial £5 to get a question answered, now they are trying to take £50 Just spoken to my bank, who said they can’t stop it but can ask for it back once it’s been paid. Incredible how this scam can go on.

  4. To say I’m disgusted with this corrupt company is is an understatement. They have taken £50.77 from my account for three months now. My bank has written to them and still they come in for money each month. I did use them which cost me £51 at the time and I thought that was the end of it. I was never told it was monthly subscription. This in my opinion is theft.

  5. I will be requesting a charge back from my bank to have the almost $900 the company took from me despite never telling me I was entering into a long term contract. Additionally I emailed them multiples times and called them to report the fraudulent changes and requested that all charges be stopped immediately and that all of my money be reimbursed. They continued to ignore my emails and phone calls, even telling me at one point that the service had been canceled when it in fact had not been. My boyfriend had been tending to the bank account and he thought the changes had been stopped as they and promised so he did not noticed the money continuing to go out each month.

  6. I’ve recently had problems with my car so got in touch with a mechanic…they offered answers for £5 which came out of my account….this was a few days ago just looked at my statement and £28 has now been also taken from my account…something is not right about this company.

  7. I wish I had read all of this comments before getting involved with this company. Everything that happened to the other people has happened to me. I can’t unsubscribe…they totally ignore me..no responses!! BEWARE!!

  8. I did not request this service, and I maybe went to your site, but didn’t get any help and Was charged. I toyed to cancel, but your site would not process my request.

  9. I too was scammed just like all the other people in this comment section. My immediate reaction was to cancel my card, and have a replacement card [with a different number] issued by the bank. Even though I will not get my money back, I made sure they will not get any more from me.

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