Head Office
Jollibee Plaza Bldg.
F. Ortigas Jr. Road (formerly Emerald Avenue)
Pasig City, Philippines
Phone: (632) 634-1111
Customer Service
Phone: +63 2 898 7777
Email: feedback@jollibee.com.ph
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About Jollibee
Jollibee is a Filipino fast food chain that began operations in 1978. Headquartered at Pasig, Philippines, the restaurant employs more than 15,000 and operates over 750 stores across the country. The subsidiaries include Chowking, Greenwich Pizza, Red Ribbon, Smashburger and Highlands Coffee.
Today, Jollibee is the largest fast food chain in Philippines. Jollibee also has expanded into US, Vietnam, Hong Kong, Saudi Arabia, and Qatar. Items sold at the Jollibee restaurants include hamburgers, fried chicken, french fries, soft drinks, salads and desserts.
Visit the Jollibee website to locate a nearest store. The menu also is accessible on the homepage. Items include Yum! burgers that are made with beef patty served with mayo, slice of tomato, lettuce and cheese; fried chicken; spaghetti; rice meals served with beef steak or patty; hotdogs; and fries. There are also plenty of drinks and desserts to choose from.
Most Jollibee stores are open 24 hours. You can also order your meal online via Jollibee Express Delivery. If you are on the road, look for the Jollibee Drive Thrus. Are you mulling over a business idea? Jollibee is open for new franchisees who can expand the brand in Philippines and around the world. Details are available on the website. For more information or queries on restaurant locations, menu, home delivery, or others reach the Jollibee support.
Jollibee Pavilion Biñan branch has the worst customer service I’ve ever encountered with! My gosh! Never again.
Hi! I just wanna raise my concern about how service in Jollibee Shopwise Antipolo sucks. Antipolo people can see how slow and rude the employees are whenever we do follow ups regarding our orders. They keep on talking and talking while doing their work, so good right? They keep senior citizens wait longer.
Just a quick shoutout to Jollibee Balayan Central branch! I am a very particular person when it comes to cleanliness of food service establishments that I go to. And I gotta say, this branch never disappoints! Plus, given this time of pandemic health safety protocol implementation is still observed. Also, I’ve had my fair share of unpleasant experiences in food chains (tho understandable) but never here. The food is always in its best quality. Not one undercooked chicken in my years of ordering here! ? Hence, I know their food preparation is done properly. Very important! Staffs are nice (as always). All in all, the performance of any branch reflects how it is being managed. And I can tell that this branch’s management is commendable!
Jollibee Balayan Central has always been my go-to fast-food restaurant because of their high-quality foods and satisfactory services. Since the pandemic outbreak, they never failed to ensure the safety of their customers whenever I go there by strictly implementing health protocols. Additionally, it is very convenient for me to order foods online as I can save more time and energy. God bless to everyone and continue giving customers the satisfaction they deserve. Here at Jollibee, Safe at ang Saya!
I’ve always loved the service at Jollibee Balayan Central. Every staff I talk to is so nice and the service is always outstanding. The cleanliness of the establishment, the quality of food, and now the proper protocol for dining in is still properly implemented. Kudos to the management of this branch.
With the present pandemic that the world is experiencing, children who love Jollibee can still enjoy with the parents bringing food home. However, I have observations when ordering food from your establishments that should be improved to prevent spread of the COVID-19 and this is my suggestion.
Staff at the cash register should only handle money and never touch food ordered by the costumers. Please assign another person to handle food from the kitchen and do not let the cashier touch the food. With the present set-up, the cashier has to get order from the costumer, get payment and give change and then has to deliver the food from the kitchen to the costumer. Chances are germs including COVID-19 can be transmitted through the hands of the cashier handling money and food. Though food were wrapped, there is high probability that whatever germs attached to the wrapper can ultimately be put into the mouth of the food consumers. Please act soonest on this issue. Please improve your fight against the COVID-19.
Hi there, Jollibee management!
My name is Alexander, and I hope this email finds you well.
I am writing to you guys today to tell you how much your customer service sucks, specifically, at your Mamatid, Cabuyao Branch.
To give you a little more context, I ordered beef tapa from you guys at exactly 7:07 AM and was given a heads up that the order might take around 10mins to be cooked, so I said, yeah that’s alright.
I’ve waited for more than 10mins since I understand how the food industry works. So then, after a few more minutes, I had decided to go ahead and follow up my order.
The first time I followed up my order, this girl at the counter just nodded so I thought I was just getting impatient — I went back to my seat.
Second attempt to follow up my order after a while, this different girl from the counter just screamed at the back end “number 17 followup” without even any ounce of conviction, as if only shouting these words to appease my patience, or lack thereof. I went back to my seat again.
Third attempt to follow-up my order, I asked the supervisor now. This nut job just smiled and said “follow up number 17? Okay.” then did nothing. As in absolutely nothing.
I’ve waited for a few more minutes because I wanted to give you guys more chance to actually serve my order, but fuck, you guys are the worst crew/team that I have ever experienced in my entire life. Even 7/11 crews are better than you disappointments.
So then, I asked you guys to refund my meal instead since I can no longer wait for this absolute bullshit to happen. Your crew even had the audacity to actually ask me WHY I WANTED TO REFUND?! I MEAN, FOR REAL??? I DON’T KNOW. YOU GUYS TELL ME.
Now, its just sad to know that you guys only pay attention to customers who are either irritated or wants to refund. I mean, really? I gave you guys three chances to actually help out a customer, and you guys just treat me like shit? Had I not asked for a refund, you guys will still ignore me, even the supervisor who I followed up my meal to. Thanks a lot sir.
Anyway, not to drop names, but I want to pass the blame not only to that specific crew who screwed uo their job, but to the supervisor in charge specifically. Its your job to keep your disappointment of a crew in line, but you failed to do so, and managed to actually go down their level and screw up your own job as well. I didn’t really get this guy’s name, but I remeber his face well: light complexion, has glasses, pimples, undercut hair, and braces. You did well.. At screwing up my experience.
As a parting note, I advise to the whole management to actually train your crew members better, and to choose better candidates for your suprvisors/managers because, whatever these guys’ performance is, directly reflects those who are above them.
Warm regards,
Alex
I just want you to know that your branch in Jollibee Tungko San Jose del Monte, it was inconvenience for us because the air conditioning is not working. The manager told me that the aircon is 4 days ago notworking. He told me that we can go to upstairs but there is a signage the the area is closed. Second is the cashier set us an expectation that our order is just 4 mins only but it tooks 8 mins to served our order, if I didn’t get the attention of the Manager they won’t serve the order also we saw that the staffs are chatting that’s why we feel upset. I hope you will do something for this. This is not the customer service that we want to experience again on this branch. We hope that you can also contact us about this. Thanks
Please check the quality of Your food being served at your Jollibee Tagaytay branch,(where there is a hotel at the rear). We ordered 2 pc Chichen Joy meal and a big meal with Chichen Joy,rice and spaghetti. The chichen joy were so bad that we didnt finish them. They were newly cooked but probably reheated because the chichen skin doesnt taste good and as well as the meat. Then there was a piece of hair in the spaghetti, we had it replaced. I suggest that you re-train the whole staff or maybe replace the manager for not keeping with Jollibee standard.
Good day, Jollibee Food Corporation! I just want to express my gratitude and admiration towards your employees at Jollibee Hulo Malabon. We were actually from Bulacan but we came here in Malabon for vacation after I came back from abroad. I admired your employee named Michelle for she was assisting my senior mother when she went down the stairs because she has difficulties in walking and also, when we ordered to her even there’s many people falling in line next to me I noticed that she still managed to smile and serve corteously instead of giving us the looks of being annoying because we kept on changing our orders. And also to your crews named Jonas and Steven for being so corteous as we never seen them frowned when we were asking for more gravy and water repeatedly. With this, I want to thank the management for keeping their employees well-disciplined and teaching them the proper etiquette. Your employees were amazing because of their management which teaches them the manners that they should have while serving. Keep it up! ‘Til we come back Jollibee Hulo Malabon! Thank you for the good service!