Contact Ipsy: Find below customer service details of Ipsy.com, US. Besides contact details, the page also offers a brief overview of the company.
Head Office
Personalized Beauty Discovery, Inc.
201 Baldwin Ave. 2nd Floor.
San Mateo, CA 94401
Customer Service
Email: [email protected] (cancel membership)
Web: Twitter Support
____
About Ipsy
Ipsy is a monthly subscription service for cosmetic products. The company was founded by Michelle Phan in 2011. The subscription, which costs $10 a month, provides members with a box of makeup samples every month. According to the website, subscribers will receive a “Glam Bag with deluxe samples and full-sized beauty products”. The bag will include makeup, skincare, hair care, and nail care products. Subscribers can follow tutorials and check tips and tricks on the website. They can also take advantage of offers, points rewards program and monthly giveaways.
Glam bags are shipped from ware houses mid-month and arrive within 7-10 days of shipping. Ipsy currently ships to the US and Canada. While shipping is free in the US, members from Canada will have to pay an additional fee. Members can renew or cancel subscription directly from their Account page. For more information or queries on payment, refund, cancellation, shipping, or others reach the Ipsy customer service.
I just signed up and still have not received my bag. After reading all the comments I will be reporting Ipsy to the Better business bureau if I do not receive my bag and if I am unable to unsubscribe.
I’ve tried countless times to cancel my membership due to financial concerns. The link directs me to my email with a cancellation confirmation link, how ever it never sends. I’m then directed to reinstall an app to help correct this issue, which I have, and still no fix. I feel ipsy is purposely making this difficult.
Ipsy owes me almost $300 non of my shopper orders have come, and I can’t get ahold of anyone to help me how do I I get my money back? How come there’s no phone number
Hi well I ordered back in May $500 of glam bags and I have yet to receive one back from you guys I would really appreciate it if you started sending all of my bags that I have not yet gotten or I’m going to cancel the $500 and just be done with it
I’ve been charged for 3 months and haven’t got any of those Ipsy bags they keep taking my money every time I put money in my account I can’t even have money in my account because they drain my account . And it’s impossible to contact them they don’t answer there emails .
I have inactive member on my account and they still charged me! I’m getting aggravated fast! Isnt this basically theft? I notice the BBB have a lot of complaints on Ipsy. I noticed too that Ipsy doesn’t have a phone number to call, Gee go figure!
They claim to replace damaged products, but they are never received. The customer service line is an UNMONITORED voice mail system that directs you to their website. They fail to respond when utilizing the website.
My claim would be an easy one if they actually monitored things, they could just file with USPS.
I have messaged Ipsy since December trying to find out where my December glam bag and add ons are and I have not received a message back .. I never add add ons and when I do all they do is charge me for them and my monthly charge and I don’t even receive it. If I don’t receive my bag or money back soon I’m just going to cancel my subscription. Since Ipsy dosent care to resolve our problems ..
I’m having same issue, they keep taking my money but I haven’t received my bags, they owe me 3 Ispy bags. I’m very upset and can’t get in touch with anyone about this!
I’ve been trying to cancel my membership for over a month. It says to log in to your account. I can’t even find a login page! Can’t find an email address or anything. I am terribly frustrated. Actually, I am angry at this point. Don’t know what to do.
I applied and cancelled within the same day thinking I’d only be buying one stupid bag when in reality I don’t have enough to pay monthly. I should either be getting a bag or my money back. I got an email saying I wouldn’t get my bag so I assumed I was getting my money back but nope! I didn’t! Two weeks later and I still haven’t gotten my money back.
So my daughter wanted to try out the ipsy glam bag and my bank card was charged twice for our first bag, so i email ipsy and they reversed one payment and one went through and so i told my daughter to cancel her subscription and now ipsy ihas been charging my bank card for 6 month different amounts and different times of the month and im very upset, we have only recieved one ipsy glam bag and since no one wants to get back to us nor do they have a number to call and speak to someone im now calling my bank and getting them to put an investigation on this since we cancelled it and removed my bank card number from the account, and they continue to take my money for no reason at all and guaranteed if they are sending out these bags then they are going to the post office and we have not picked them up so they are definitely being returned back to the company, this company is ripping people off.
I want to cancel my subscription I have no idea how to get a hold of them Facebook was not letting me do anything I’m not even sure about if I’ve got the right email could someone please send me the email
I canceled my subscription to ipsy Last month They charge me this month I can’t afford it so now I’m trying to get my bills together I would like my money returned I am Overdraft in the bank I need my money back as soon as possible there’s no phone number to get in touch with them
This is Ipsy glam something been charging my account for how many months now and it’s sucks that you guys don’t even accept phone support. I don’t know your company and what you guys are selling. I’m disputing all transactions and charges made to my account and I don’t even bought any whatever products you guys are selling.
Hi Im disappointed because this is the las week of december and I didn’t receive my glam bag of the month. You guys already have the payment for it, and I didn’t received anything. I hope you guys can solve this problem, this is the second time that happens to me. The first time I didn’t say anything because I cancel for 1 month, but you guy charged me 2 times, the fisrt of the month 10$ and then 10$ more for the cancellation of the september bag, so I pay 20$ for the August glam bag and I didn’t receive it, and it happens again with the december bag!, that’s not fair!. I hope you can solve this.
I’m frustrated! I called customer support and was told to email help.ipsy.com. I get the email back that it’s not a valid address. So…. no phone number to talk to someone and no email. Exactly HOW do I reach them? My December box was a mess! The jar of the 111Skin was open and all over everything. I want it replaced. I’m VERY frustrated. I’m switching to another cosmetic box that has REAL PEOPLE doing business. No phone, no email, no chat???? It’s 2019!
I ordered my December bag didn’t come to my address but said it was delivered I’m going to cancel my subscription because I cant get in contact to find out about items in is really getting mad either can I get a replacement or refund
Ipsy took $26.50 out of my account and $12.75 out of my account I have not received either package and I want answers. I want my packages or my $39.25 back. I am really upset about this. I feel like they are just taking my money at this point. I don’t understand what is going on but I want this issue fixed ASAP.
I received the wrong color product. I have been unable to reach anyone to get this my taken care of. Can someone help me? I purchased a gigi bag and received the wrong skin tone.
I canceled my subscription like 2 months ago, because I lost my job. And now I’m dealing with about 5 overdraft fees in my bank account plus the money Ipsy took out, because apparently they continue to take money out even after canceling the subscription. I need to get ahold of someone and get my money back…not happy at all!
I have been trying to unsubscribe from ipsy for 2 months and I haven’t been able because as soon as you unsubscribe they say for it to be done I have to go to a link a the end of the month and do it again. But I have tried twice and they always have a problem with the page. I think they do it on purpose. I tired of this and they keep sending me the dam baggage that I don’t want any more.
I have been trying for several months to change my password. Impossible. Every time I enter the temporary password it say not valid. Then they try to send you to a tech but you are charged a monthly fee which is more than the Ipsy membership.
No active phone #, no working email, no way to contact them BUT they sure take your money. This such a scam membership. Try to cancel your membership…can’t do?????
I placed an order for the basic IPSY bag. And, got charged for the basic IPSY bag 12.95 and Glamour bag 26.97. I have emailed IPSY and tried to contact IPSY but have not got in contact with any one. Voicemail tells you to send an email.
I find this to be extremely poor business and customer etiquette, needs improvement.
Can anyone tell me what their email is supposed to be? Every time I use their links to navigate, the email page comes up as a 404 error. They were happy to take my money, but I never got my glam bag like so many others posting.
I was charged twice back to on October 9th, back to back, I’ve only received I bag, so I canceled and I still have not received anything, no bag or no refund. I need something to be done about this issue immediately.
Ipsy is only contactable through email or twitter. And if u go into your account they have the option to cancel. Unfortunately my bag was due to be here today and it was but the address didnt have a house number on it, im the only house on my road in this city. Yet the person who scanned it returned to sender, and it wasnt our carrier because she would have known. Someone else sorts the mail and didnt know my house was the only one on the street so they returned to sender today. Ive been waiting a month to get this. But i emailed ipsy and they are going to express ship one to me. Ipsys email is [email protected] they usualy reply within 24 hrs. Also if you have twitter search ipsy and you can message them through there.
I have tried to cancel both my glam box and glam bag and I have followed your instructions and have been unable to do so, I have also emailed you on November 11,2019 and was told on the reply that I would hear something within 24 hours, well its been almost a week. Can someone PLEASE help me cancel my subscription!!!!!!!
Was billed for my first month of membership but informed cheerfully by the website that I “won’t receive the bag”! NO explanation on my account for why this would be; my order confirmation assured me my membership started this month and I have already been billed; and IPSY appears EXTREMELY difficult to contact. Not thrilled already.
What I ended up having to do was please a stop payment order though my bank. That way, even though I couldn’t cancel my subscription, they won’t receive any more of my money.
Yes hello my name is Stephanie I have been an Etsy customer for over a year I moved four months ago have been trying to contact you guys have been trying to find a number and every number I come across is disconnected or is no longer in service I am being charged for these bags and I’m not getting them and I’m about ready to take it up to the authorities because nobody is responding to any emails but I sent at all and I’m not a happy customer because you guys have taken over $60 out of my account and I have not gotten no Glam Bags especially the fact that you guys up the glam bag and didn’t even send me an email stating you were taking more money out
I havent gotten my October bag, even tho it says its in route since oct. 26th. Also, my nov. Glam bag said it shipped out… am i not going to receive that one also? If not, im going to BBB, to resolve the issue. I either want/need someone to contact me, or refund my money. Thanks
I see that I’m not the only one that has moved and not received the glam bags and still being charged this is against the law I have written I have called a non-working number that’s on your site I have tried to reach out through different email sources. Can somebody call me back at 339-234-1166 as soon as possible. I will have no other choice but report you to the Better Business Bureau.
I cancelled my membership last month. Saw that they still took out money from my bank account. I logged on and it shows I’m not a member or have bank account information saved. Now I’m negative in my bank account.
One pissed off person
I canceled my subscription in February because I was moving to a different state! I’ve not received ONE bag since then yet I’ve been charged every month!!! There is no way to contact Ipsy & I’m furious! I want my money back!!!
For those of you who are having trouble canceling your Ipsy bag, It only gives you an option to pause it and they send an email out which only takes a day or two if I remember right from when I received it to get it and then you confirm it on that email. But to basically not receive Ipsy anymore you have to cancel your credit or debit card at the bank and get a new one sent to you. That way they have no cards to charge
Same issue here, trying to get back just to monthly billing how did you do it? You would tthink they would have a contact # because they don’t mind raising the price $2 more a month. I’m about to just cancel altogether.