Find below customer service details of Hot Topic. Besides contact details, the page also offers a brief overview of the specialty retailer.
Head Office
Hot Topic, Inc
18305 East
San Jose Avenue City of Industry,
CA 91748 United States
Customer Service
Phone: 800-892-8674 (US)
Phone: +1 626-603-3182 (others)
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About Hot Topic
Hot Topic is a specialty retailer that manufactures and sells apparel and accessories influenced by music and pop culture. The company was founded by Orv Madden in 1989. Mostly operating stores at large shopping malls, Hot Topic is part of New York-based Sycamore Partners. Currently, Hot Topic has stores in close to 700 locations across the United States. It is has grown to become a hot destination for licensed pop culture and music merchandise. Not just apparel like tees, Hot Topic also sells a wide range of figures, collectibles, and footwear. Visit one of the nearest stores to discover merchandise with your favourite band or pop culture. The store locator on the website is a useful tool to search a store by city, state or zip code. All the merchandise are officially licensed by brands. Some of the big names include Harry Potter, Star Wars, BT21, X-Men, Winnie the Pooh, Zelda, Toy Story, Shrek, Sleeping Beauty, NBA, Marvel, NASA, Iron Man, Mickey Mouse, Frozen, Cinderella, Alien, Stranger Things, Birds of Prey, among others. Fan of a band? You can shop by featured artists or genre such as rock, hip-hop, indie, and pop.
To shop for merchandise in just a few clicks, head to the Hot Topic estore where you can shop by license, color, price and gender. While the homepage features all the latest items, you can visit the New Arrivals section to know the just launched merchandise and accessories. For sale and discounts, head to the Clearance section where you will find products with 30%-70% off retail price. To quickly shop an item, use the search bar or explore the catalog by category. Pop culture influenced merchandise you can shop include backpacks, bags, belts, beauty accessories, dresses, collectibles, eyewear, fragrances, games, gloves, hats, hoodies, jackets, jeans, pants, scarves, shoes, swimwear, tank tops, tees, wallets, and CDs. You will find clothing for men, women as well as children. And there are also home decor items, papergoods, wall art and tableware. When clicking a product, shoppers will find a detailed description that shows the make, along with reviews left by other users.
Shopping on HotTopic.com can be made using Visa, MasterCard, Discover, American Express and Hot Topic gift cards. The products come with free shipping when exceeding $60 purchase value. You can order an item to be shipped to a store within the United States as well. The shipment might take up to 8 business days to arrive. An email with instructions will be sent on dispatch. Other options for shipping include standard shipping, expedited shipping, and overnight shipping. Products shipped through standard shipping can take 3-8 business days. Express shipping can take 2-3 business days. Hot Topic also ships internationally. All international orders except to Canada are shipped through DHL. Shipping to international locations on an average takes 10-20 business days. The shipping timeframe and costs are revealed during checkout. The price is determined by weight of item and destination.
Not fully satisfied by the product? You can return an item within 30 days for refund. All clearance items are final and cannot be cancelled. Collectibles must be returned within 7 days of purchase. Electronics, cosmetics and CDs cannot be returned once opened. All refunds will be processed within 7 business days. If you are regular at Hot Topic, register for the HT Guest List. The loyalty program rewards members with points on every dollar spent. Members also gain access to exclusive offers and special events. For those special occasions, you can gift a Hot Topic gift card with a currency value of your choice. There are virtual as well as physical gift cards that can be purchased online.
